Energetic and forward thinking with extensive Leading activities that provides innovative software development and quality solutions and process deliverables. 7 Years of IT experience in developing applications for B2B integration using different EDI technologies, Manual & Automated testing with strong leadership quality gained from hands on experience.
Experienced in Sterling Integrator (SI) & Gentran Integration Suite (GIS), Gentran Server (Windows & UNIX).administration and testing Remedy application, which includes ARS and ITSM Suite, consists of Service Desk, Asset Management, Change Management and Service Level Management.
Highly motivated, self-starter with a strong sense of commitment to design, develop & implement repeatable Total Quality processes. Personable & collaborative change agent able to bring together business executives, customers, development teams and vendors to achieve ambitious goals utilizing expertise in the following areas:

• Proficient in the application of ANSIX12, EDIFACT Standards
• Expertise in developing business processes using both GIS's Graphical Process Modeler (GPM) and BPML.
• Hands on experience working with Sterling File Gateway (SFG)
• Extensive Testing /Leading experience in Investment Banks, mortgage, personal & retail banking business processes
• Excellent understanding of related customer/channel partner business processes and information flow for both XML and EDI communications.
• Expertise in Communication/ Transport Protocols: HTTP, HTTP/S, FTP, FTP/S, AS2, SFTP
• Implement Metrics & Process Improvements
• Experienced in implementing EDI Transactions
• Deployment configuration management tools, as needed.
• Manage Resource allocation & planning
• Off-shore & On-site vendor management
• ISO 9001-2000 process Knowledge
• Extensive experience in Remedy ITSM
• Global experience India & US

Confidential, August 2010 - Present
Sr. GIS Consultant
Client: Confidential, NY
The scope of the engagement was to migrate from GIS 4.2 to SI 5.0. Enhance the existing SI architecture, and provide recommendation based on the initial discovery. The scope also includes training existing resources on the newly implemented SI version and providing Go-Live support.

Responsibilities Included:

• Participate in Standard and Poor\'s Optimization Findings and Recommendations sessions
• Creating object inventory for existing system objects
• Installation of Sterling Integrator 5.0 on Dev/QA/UAT/DR/Prod environments.
• Configure cluster environments
• Installation of latest Patches to Sterling Integrator
• Perimeter Server Install and Configuration
• Design Architecture diagrams defining communication for various protocols
• Define, Document & Implement version control system for system objects (BP's, Maps, Adapters, XSLT's, etc)
• Service & Adapter Configuration
• Configure Internal applications with Sterling Integrator
• Migration of SI assets from Legacy system to future state environments
• Perform connectivity test for various protocols (HTTP, FTP, FTPS, HTTPS, etc)
• Create and execute High availability Test suit
• Ensured all issues found were reported accurately and work towards resolution in a timely fashion
• Create DR Plan
• Create Implementation Plan

Confidential, January 2010 - August 2010
Sr. GIS Consultant
Client: Confidential, NJ
The scope of the engagement was to facilitate business partner testing for the North American Sterling Integrator Upgrade and to implement the newly acquired P & G Prescription Drug Business European, Canadian, and Puerto Rican Divisions onto Sterling Integrator and SAP.
Full lifecycle services were provided starting from Discovery to Production Support. The solution has been broken into phases and components to support Warner Chilcott's integration requirements in alignment with best practices.

Responsibilities Included:

• Participate in project discovery and high-level analysis to define more concretely the Warner Chilcott assets and integration point.
• Provide detailed input to the Implementation phase
• Gather Inventory of trading partners and requirements
• Gather Inventory of documents and transaction types
• Installation of Sterling Integrator 5.3 on Dev/Val/Prod environments.
• Installation of latest Patches to Sterling Integrator
• Perform integration tests of previously developed maps/Sterling Business Processes (BP)
• Perform partner integration testing
• Perform full end to end integration testing between the Warner Chilcott SAP system and all Warner Chilcott Regions
• Create and execute test cases for end to end testing between trading partners and SAP system
• Provide break fix for maps, communications and other support issues
• Sterling Integrator Communications Configuration, Implementation, Unit Test (AS2, FTP, SFTP, FTPS)
• Setup and configuration of Sterling File gateway
• Plan and define Community, Templates and Routes in Sterling File gateway

Confidential, May 2008 - August 2009
Sr. GIS Consultant
Client: Confidential, NY

Project 1 - Confidential, had Gentran Integration System from Sterling Commerce, the scope of this project was to migrate from GIS 4.0 to GIS 4.3. Migration included updating envelopes and service configurations, analyzing business case scenario and applied trading partner rules for the transaction flows, Creation and execution of test data and test plans.

Project 2 - The AMSS project was primarily implementing Pfizer manufacturing processes using Oracle applications (R12). One of the key components of the project is to integrate R12 with various existing applications (edge systems) at Pfizer. Different systems will be sources for different data and the information must be synchronized into or out of R12 using GIS-SFG Managed File Transfer (MFT). GIS Managed File Transfer will broker all inbound and outbound interactions including but not limited to Data to and from R12, Data to and from Edge Systems, B2B Data to and From Trading Partners

Responsibilities Included:

• Developed design documents and mapping specification for the maps
• Perform Gap Analysis on the requirements
• Developed Business processes using GPM for inbound and outbound processes
• Installation of GIS 4.3 on Dev/Prod environments.
• Installation of latest Patches to Gentran Integration Suite
• Created test plans for load and performance tests
• Involved in production support, trouble-shooting the day to day issues of the application
• Involved in Unit, functional and Integration Testing
• Involved setting up user mailboxes using FTP
• Involved setting up AFT functionality
• Configured services and adapters such as FSA, JDBC, FTP and HTTP to send and receive various transactions
• Import / Export of all trading partners and User accounts to
• Creating / Modifying user accounts and setting up correct accessibility and group permissions
• Provided recommendations for change in Business Processes as per Sterling Commerce Standards
• Worked with internal users and trading partners to define EDI requirements and opportunities. Analyze and implement trading partner mapping, workflow and processing procedures
• Setting up SFG functionality
• Building Custom Protocols in SFG
• Create / Modify SFG Partners
• Create SFG Template & Channels
• Create Custom Events for enhanced visibility

Confidential, NY & Mumbai (India) June '2006 - March 2008
QA Lead
Confidential,implemented Information Technology Service Management (ITSM) to replace the current Global Service System (GSS) and Technology Command Information Center (TCIC) applications with an ITIL-certified solution from BMC Remedy. This system will allow GTI - End User Computing and SQ - Global Problem Management meets several of its strategic business requirements more efficiently in terms of cost and time.
As the QA Manager was responsible for leading a high-performance feature driven QA team with most recent focus on .As a Remedy Administrator was responsible to manage the day-to-day administration of the BMC Remedy applications by performing planned changes in the production environment. During my tenure at Merrill Lynch had a proven track record of success building, leading and managing a functional and technical QA team with a strong sense of quality ownership, cross functional collaboration and continues improvement mind-set.

Responsibilities Included:

• Creating automation scripts using QTP. (Data Driven, Parameter Test, Checkpoint, Recovery Scenario)
• Application Administration for all ITSM applications (Incident, Problem, Change, SLM)
• Created System Testing Productivity measure consisting of the ratio of the work performed to the effort
• Create and publish Manual Functional testing progress from time to time.
• Provides a status on the percentage of test conditions that passed against the overall number of test conditions run during the test execution phase of the project.
• Created System Testing Productivity measure consisting of the ratio of the work performed to the effort expended.
• Involved in Identifying, analyzing, and documenting defects, functions related questions, errors, and inconsistencies in software program, outputs, online screens, and content.
• Provides a status on the percentage of test conditions that passed against the overall number of test conditions run during the test execution phase of the project.
• Define Test requirements, create test design, test plan, test suite(script & data)
• Document, track, and communicate test plans, test results, analysis, and unresolved problems.
• Define and Test traceability matrix using Mercury tool (Test Director) provide it to the management.
• Create and maintain SDLC Test plans, specification templates and provide technical expertise by evaluating test-designs for the test team.
• Implemented and customized Quality Center to manage all test case development, execution and defect management.
• Hands-on functional and performance test execution to meet delivery timelines and other milestones.
• Worked with testing team (onsite and offshore)
• Designed and developed integrated system for the management of project specifications, test objectives, test cases, project change management, risks, issues and walkthrough results.
• Lead a team of functional test professionals in various areas of banking services i.e. Mortgage, Commercial banking, Risk management) to perform functional testing.
• Customer Interaction, User Acceptance Test co-ordinations.
• Define test requirements, create test design, test plan, test suite(script & data)
• Define and test traceability matrix, step to implement Delivery Based Model, Quality Control Role, outline repeatable process metrics, knowledge transfer, and identify applications that need knowledge transfer.
• Functional and Automation planning Implementation
• Defect Management & Reporting was done using Mercury Quality Center 9.0
• Responsible for staff recruitments, mentoring, supervision & career management. Successfully promoted multiple candidates during my tenure.
• Report Test automation and performance testing progress as needed to the client.
• Define Test requirements, create test design, test plan, test suite(script & data)
• Provide Test traceability matrix report to the client
• Ensured all enhancements to the system were implemented accurately and in a timely fashion.

Confidential, April 2004 - April 2006
Quality Analyst
Client: Confidential
Confidential, had an Integrated Service Trouble Management (ISTM) is Remedy-based, tracking all ticket statuses. Remedy Action Request System, which is a rapid application development environment for automating and maintaining business processes, was used as the core component of ISTM. ISTM has leveraged the core ARS environment and capabilities but has configured BLS-specific ticketing forms, workflow and rules. The primary users of ISTM in 2006.01 are BellSouth Internet Customer Support (BICS) group. It was anticipated that BICS will be a small organization involved in oversight of Service Trouble Tickets and Transfer/assignment of tickets between the DSL Transport factory and IP Factory users.

Responsibilities Included:

• Study & Review of Requirement document, Design document and write functional Test Cases
• Execution of Test Cases through Manual process and using automation tool
• Defect Management & Reporting, Create and Enhance Functional test scripts
• Customer Interaction, User Acceptance Testing co-ordination.
• Create and publish Manual Functional testing progress from time to time.
• Define Test requirements, create test design, test plan, test suite(script & data)
• Define and Test traceability matrix using Mercury tool (Test Director) provide it to the management.
• Perform research to stay current on the latest processes, approaches, policies, test tools. Communicate this knowledge to the test team.
• Create and maintain SDLC Test plans, specification templates and provide technical expertise by evaluating test-designs for the test team.
• Worked closely with development and business team to understand requirements & business flows.
• Reported quality assurance by generating metrics and roll up reports at the end of each system test phase and providing inputs for post production meetings.
• Responsible for the provision and support of test planning, test design, resource management and reporting quality assurance and software testing services through various test phases as required by customers.
• Provide Test Analysis. Generated different kinds of test reports such as defect detection rate, test cases actual Vs Planned, defect density, defects per feature for application under test.
• Participated in assessment during SEI-CMM Level-4 implementation.
• Create test procedures walkthrough with the IT and Business team for test coordination.

Quality Analyst
Client: Confidential
Scope for this project was to cover the customization & enhancements of existing Remedy Application for capturing the processes (incident management, problem management and Change management). It also covered the MIS as well as operational reports customization and development.

Responsibilities Included:

• Responsible for implementing software quality assurance practices across the business and IT resources to ensure successful deliveries of Siemens ITSM Suit.
• Trained business and IT resources on QA practice and HP (Mercury) tool utilization.
• Implemented and customized Quality Center to manage all test case development, execution and defect management.
• Hands-on functional and performance test execution to meet delivery timelines and other milestones.
• Executed desktop viability tests to ensure Coach's local infrastructure could handle heavy customizations of Flex which tax client side hardware
• Mentored other Coach teams in QA Methodology

Other Projects

Confidential, Customization of ITSM 6.0
DTC wanted major customization to the out-of-box Helpdesk and Change Management. The required customizations were broken into various Enhanced Modules, based on these Enhanced Modules Test cases were created. The Enhanced modules were completed in 3 releases and Testing for the Various Release was carried out, including the final Regression testing.

CP Ships - Remedy Upgrade Project ITSM 4.0 to ITSM 5.6
CPS had done major customization to their excising HelpDesk application. Scope included carrying limited Customization in upgrade.
Scope and role was to Identify Customization required in HD 5.5, Prepare Test Case Scenarios for OOB functionality and map this to the Customization on HD 4.0, Prepare Test Case Scenarios for Customization in HD 5.5, Prepare UAT Test Cases, and Interaction with Client UAT team.

Management

• Quality and Performance Improvement
• Building Center of Excellence
• Resource management and skill improvement
• Deliverable based SDLC
• Test architecture study and improvement

Tools

• SI (Sterling Integrator), GIS (Gentran Integration Suite) : UNIX , Windows
• Gentran Server: UNIX , Windows
• BPML, Ultraedit, TOAD.
• Mercury Interactive Quick Test Pro, Win-runner, Load Runner.
• Windows XP/2000/NT/98 , Mainframe
• Exposure to: UNIX, Linux, Perl, Network security
• Mercury Quality Center
• Remedy ITSM
• Microsoft Office, Microsoft Project, Visio, Microsoft Office suite,

Bachelors in Business Administration (Major: Financial Accounting)
Diploma in Network - Centered Computing Curriculum
Diploma in Software Testing