Program Manager Resume

EDUCATION

Master of Business Administration
Bachelor of Technology in Computer Science & Engineering

WORK EXPERIENCE

Confidental, June 2010 Aug 2010
Position: Business Process Manager/Internal Consultant Intern
Responsibilities include:

Worked on multiple strategy, process improvement, and change management projects in the Consumer Banking line of business.
Developed a used car data sampling tool for Dealer division for monitoring and evaluating the accuracy of collateral valuations provided by used car dealerships.
Assisted the Rapid QC Improvement Program which is designed to increase quality in the Mortgage fulfillment process, and meet the Fed requirement of 5% defect rate of loans.
Recommended a method to generate a statistically significant sample of loans for evaluation by QC team.
Successfully completed SunTrust Mortgage Lending and Anti-Money Laundering Trainings.

Confidental, Oct 2008 July 2009 Position: Program Manager
Responsibilities include:

Managed all aspects of academics - admissions, assignments, examinations and curriculum modification across all 18 Indian centers of Abroad Unified Pathway Program (AUPP).
Mentored and motivated a team of 15 people and successfully enrolled 600+ students for the 2009 session.
Worked as a student counselor and conducted promotional seminars and education fairs.
Conducted audits as per the Australian Quality Training Framework (AQTF) 2007 Essential Standards of Registration and Cricos National Code to maintain the quality of education at these 18 centres.

Confidental, Sept 2007 Sept 2008
Position: Software Engineer
Responsibilities include:

Primary developer for critical Applications of Non Interactive Editorial team handling Development, Support and Maintenance for Lexis Nexis.
Worked on requirement gathering, application development and database management of 5 applications.
Coordinated enhancements through three basic cycles of software development which involved design reviews, code reviews and independent testing to deliver defect free code.
Analyzed and resolved customer sensitive real-time ‘Severity 1’ tickets related to the applications in time with minimum impact schedule.
Designed, developed and optimized workflow programs.
Participated in discussions with the Subject Matter Experts to understand and enhance applications and provided comprehensive knowledge transfer sessions to team members.
Performed configuration management for a project with British Telecom.