IDX Training Specialist Resume Winston-Salem, NC - Hire IT People

Key Qualifications

In/Out Patient Electronic Medical Record (EMR/EHR) Go-Lives
Software Application Training and Support
Communication Strategies
Operational Understanding, Benchmarking and Process Improvement
Written and Oral Communication
Public Speaking
Strategic Planning

Professional Experience

Confidential-Live Consultant
September 2012 – October 2012 Winston-Salem, NC

Provides Epic Ambulatory attheelbow golive support for the second largest Epic Implementation
Provides end users with assistance using a positive approach and patience.
Received 80+ hours of training in Epic software
Assist clinicians to setup and utilize smart tools- smart set, smart phrase, smart text
Educate and assist physicians on how to document encounters, manage In-basket, orders, preference list
Proactively troubleshoot workflow issues and report any technical issue and other issues to command center
Monitor and support end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues
Provide 1-on-1 education and support for end users that find it difficult to adapt to the system

IDX Training Specialist
Confidential.
September 2006 – September 2012 Greater Atlanta Area

Trained staff on IDX software applications (appointment scheduling, registration, managed care referral, billing and accounts receivable, and collection modules)
Trained staff on EMR systems including McKesson, Centricity and PowerChart
Developed and conducted training and education using adult education principles and in accordance with IACET guidelines
Designed, developed and conducted training needs analysis by interviews, surveys and questionnaires for program planning purposes
Made recommendations for types of programs to be implemented
Assisted with on-boarding practices for newly acquired partners

Managed Care Referral Coordinator
Confidential.
February 2005-September 2006

Obtained all elective pre-certification, registration, referral and case related services including confirming patient eligibility for health plan benefits
Worked closely with section and clinical staff to facilitate the financial clearance process
Reported all productivity by recording all received, completed and pending work volumes through weekly reporting
Performed other duties as assigned which included patient care coordination, ICD-9 & CPT coding, verifying insurance, and obtaining managed care authorizations

Administrative Assistant
Confidential.
January 2003 – February 2005 Greater Atlanta Area

Highly skilled in coordinating medical schedules, answering phones and preparing agendas
Proven ability to handle personal patient information according to HIPAA regulations
Demonstrated ability to maintain patients’ file and record
Profound ability to make complex administrative decisions pertaining to policies and regulations
Working knowledge of medical terminology in addition to knowledge of the workings of health care practice
Proficient in preparing reports based on expenditures and budgets

Education

Bachelor of Arts Degree

Skills

Ability to work with several operating systems Epic & IDX
Experience with Healthcare Revenue Cycle Management ex, Project Management, Onboarding, Account Follow-up, Receipts Processing and Customer Service Management.