_SUMMARY OF QUALIFACTIONS_________________________________
TECHNICAL USER SUPPORT
QUALITY AND DETAIL ORIENTATED
STRONG INTERPERSONAL SKILLS
CREATIVE PROBLEM RESOLUTION SKILLS
ASSESSING AND IMPROVING WORK FLOW SYSTEMS
Confidential,DATA ENTRY OPERATOR 2005-2010
Keyed drivers’ trip sheets for their payroll. Entered accounts payable for all vendors and sent weekly statements to vendors.
Confidential,DATA ENTRY OPERATOR & IMAGING OPERATOR 2000-2004
Provided data entry support to a call center for orders submitted for New Service, DSL, Expedition and Special Projects. Entered and edited customer information for initiation or change of service. Audited and proofread orders entered by associates to ensure accuracy of service and customer information. Maintained accurate files of customer service data and contracts and retrieved files based on need activity. Scanned and uploaded documents into system.
Confidential,DOCUMENT CONTROL AND DATA ENTRY OPERATOR 1998-2000
Responsible for the initial steps of processing by preparing documents for input into the system and output distribution. Performed sorting, batching, imaging and indexing. Processed outgoing mail. Input data from medical and dental claims. Uploaded and prepared application for review. Pre-entered information into data entry system.
Confidential,OFFICE ASSISTANT 1997-1998
Responsible for the clerical support of four departments. Maintained office files, issued purchase orders, answered phones, completed work orders and assisted customers. Compiled customer mailing lists, data entry and processed mail. Responsible for all policies and procedures and cost control.
Confidential,OFFICE ASSISTANT 1996-1997
Coordinated entire account receivables program that included generating checks and statements for customers. Processed on-us mail. Prepared in-clearing work with batch and block tickets for sorter runs. Maintained and encoded rejected items. Prepared and processed loan payments, researched checks for various banks and processed microfilming.
Confidential,COMPUTER OPERATOR 1978-1996
Responsible for submitting, scheduling, monitoring, correcting, and printing computer production jobs for the company. Analyzed incorrect computer runs and abends and determined corrective action. Verified and distributed computer printouts, operated console in accordance with programmed instructions. Corrected data error and equipment failures. Directed work for less senior employees and downloaded files and changed JCL’s.