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It Director Resume

Plano, TX

SUMMARY

Results oriented Executive with demonstrated ability to meet or exceed business goals. Multiple years of senior management, change management, PMO, off shore and onsite project management, increasing technology development and integration and process re-engineering successes. PMP, PMI-ACP, Six Sigma Black Belt & ITIL certified, MBA graduate with highest academic honors. Teaching PMP Certification classes at local non-profit organization. Recognized by the Dallas Business Journal as among the people who will make a mark in the way business is done in Dallas/Fort Worth. (MBA All Star 2004).

CORE COMPETENCIES / STRENGTHS
  • Senior/Executive Management (7 years)
  • Technology Architect (6 years)
  • Strategic Planning /ROI Oriented (6 years)
  • Project/Program Mgmt (including offshore) (10 years)
  • Process Re-engineering / Facilitation (3 years)
  • Change Management/PMO (5 years)
EXPERIENCE

Confidential, McKinney, TX
Confidential, is a leading global provider of in-home movie and game entertainment with presence throughout the Americas, Europe, Asia and Australia.
PMO Sr. Manager - Confidential, 2011 - Present

  • Creating a PMO from scratch.
  • Managing 10 Project Managers and BAs.
  • Managing IT CapEx Budget (15+ million dollars)
  • Establishing Project Lifecycle processes including IT Governance
  • Introducing Agile Scrum methodologies.
  • Leading the turnaround portfolio to get Blockbuster regain its lead in the market.
  • Project Portfolio includes Blockbuster Website projects, Digital projects with TV and mobile devices, POS projects etc.

Confidential, Dallas, TX:
Monitronics International is one of the largest, fastest growing alarm monitoring companies in the United States.
IT Director - Change Management - Confidential, Dallas, TX 2007 - 2011
Led the Change Management and Software development units of the IT department. The development unit consisted of 8 to 10 employees and more than 10 contractors. Apart from resource management, responsibilities include managing more than $2 million of budget, running PMO, offshore and onsite project management, vendor management, process re-engineering, developing software system strategy, as well as assisting with product selections.

  • Managing a budget of $2 Million, 8 to 10 direct reports, and more than 10 contractors.
  • Running PMO at Monitronics and working towards its maturity.
  • Managing Process re-engineering within IT department in order to align the department with project delivery best practices.
  • Project/Program Manager on multiple major projects including offshore program in Wuhan, China.
  • Implemented Agile (Scrum) application development methodology for offshore and onsite projects.
  • Managed 2 major customer growth projects that resulted in the company gaining 15% more customers during a single year.
  • Managed implementation of multiple applications including CRM application of SalesLogix, and several home grown web based applications.
  • Managing projects to convert legacy systems into newer technologies, both 3rd party and home grown.
  • Managing multiple vendors, including vendor selection and contract negotiations.

Confidential, Dallas, TX:
Confidential, is a top-ten national accounting firm focused on business process outsourcing.
Business Systems Director (Head of IT) - Confidential, Dallas, TX 2004 - 2007
Led the IT Department and Document Management team at the Property Tax Solutions Business unit of CBIZ. Responsibilities included Process Re-engineering, Change Management, Systems Strategy and Infrastructure improvement as well as operational document scanning functions for two distinct lines of business. Achieved SOX and SAS70 compliances.

  • Managed a budget of $0.75 Million, 10 direct reports, coordinated 20 Corporate IT and business resources.
  • Project Manager for IT portion of a major turnaround project (STI: Strategic Transformation Initiative)
  • Implemented basic IT Governance and Resource Capacity Model.
  • Implemented Project Lifecycle and Software Development Lifecycle (SDLC)
  • Reengineered the IT infrastructure, Systems and Processes.
  • Successfully upgraded the three most important proprietary and purchased software applications and brought them in compliance with SOX. These applications were implemented in a Citrix environment.
  • Designed data conversion interfaces to transfer data from home grown applications to a 3rd party application. (10 Gig of data was transferred between the applications).
  • Implemented a near paperless imaging solution and a Web Portal customer interface at the National Practice.
  • 33% reduction in staffing costs.
  • Maintaining department statistics on work volume, productivity and accuracy for use in long-range planning and budgeting
  • In collaboration with CBIZ corporate IT, negotiate with vendors for purchases, prepare RFPs for on going services making final decisions on competing proposals

Confidential, Richardson, TX:
Ranked as one of the top 20 best MBA programs among public schools and top 40 nationwide. (2012 US News and World Report)
Full-Time MBA student (Project Mgmt/Finance) - Confidential, Richardson, TX 2003 -2004

  • Received the highest academic honors and best leader and contributor from the university.
  • Published in Dallas Business Journal as someone who has the potential to leave a mark on how business is conducted in Dallas/Fort Worth.
  • Performed actual research on the feasibility of establishing a major US retail store chain in a foreign country.

Confidential, Dallas/Amarillo, TX:
Confidential, is one of the largest pure natural gas distributors in the United States.
Senior Applications Architect (Independent Consultant) - Confidential, Dallas/Amarillo, TX 2003

  • Project Managed Upgrade of Call Center applications.
  • Applications were upgraded to support multiple call center sites, Genesys CTI controls were also upgraded to the latest version.

Confidential, Irving, TX
Confidential, is a leading credit card and other loan provider with a global customer base.
Senior Applications Architect - Confidential, Irving, TX 2001 - 2002

  • Developed and tested Routing strategies using Cisco ICM/Aspect CCTs to route inbound calls coming into the Capital One and Outsourced Call Centers.
  • Created Proposals for improving existing Inbound Call network design and for integrating CTI interfaces with the existing Agent Desktop.
  • Worked with offshore teams for call routing implementations to offshore call centers.
Confidential, Dallas, TX
Confidential, is a premier CRM management consulting and systems integration firm.
Senior Principal - Confidential, Dallas, TX 1995 - 2001
  • Led and managed multiple Call Center Technology implementations including integration with Siebel, SAP, mainframe systems, IVRs and telecom switches.
  • Led the technology area and worked along side sales team and client in order to prioritized technology features and conduct ROI analysis.
  • Created multiple innovative technical solution to suit the client's needs..
  • Wrote technical documents and sales presentations
  • Clients belonged to insurance, utility, telecommunications, computer, chemical and financial industries. Following is a list of some of the clients:
  • Reliant Energy Inc., Houston, TX
  • Equilon Lubricants Corporation (Shell & Texaco's joint venture), Houston, TX
  • Atmos Energy Corporation, Dallas/Amarillo, TX
  • South Carolina Electric & Gas, Columbia, SC
  • Sallie Mae, Killeen, TX
  • Comcast Cable, Philadelphia, PA
  • Ameritech Telephone Systems, Chicago, IL
  • Blue Cross of Washington & Alaska, Seattle, WA

Confidential, Richardson, TX:
Operating in more than 65 countries, the company is a premier provider of facilities-based and fully integrated local, long distance, international and Internet services.
Provisional Engineer - Confidential, Richardson, TX: 1994 - 1995

  • Engineered dedicated T1 telecommunication circuits using MCI's own softwares and databases such as MECCA, CEWS, NetPro, etc. in record times.

TECHNICAL SKILLS

Project Portfolio Management (PPM) Softwares

Serena, Daptiv, Dovico,

Software Tools/Packages and Operating Systems

MS Project, Visio, MS Office, MS Access, Crystal Reports, SQL Enterprise Manager, 3270 Emulators, Citrix, Active Directory, Multiple versions of MS Windows and Unix operating systems.

Programming Tools & Languages:

C#, VB .Net, VB 2-6, PowerBuilder, PL/SQL, C++, C, FORTRAN, Assembly, XML, Web Sphere

CTI Applications:

Genesys v5 & 6, Cisco ICM v4, CCM

CRM / ERP Applications

Siebel, SalesLogix, Vantive, SAP R/3

Telecommunication

Switches: Lucent Definity (Avaya) G3R & G3SI, Nortel Meridian Option 81, Aspect 500R
IVRs: Intervoice, Edify; Call Recorders: Dictaphone

EDUCATION

Masters of Business Administration, Project Management/Finance
Bachelor of Science, Electrical Engineering

CERTIFICATIONS

Project Management Professional (PMP)
PMI Institute
Certified Six Sigma Black Belt (CSSBB)
American Society for Quality (ASQ)
Project Management Institute - Agile Certified Professional (PMI-ACP)
PMI Institute
ITIL Foundation Certificate in IT Service Management
Office of Government Commerce (OGC)

AWARDS / AFFILIATIONS
  • Recognized by the Dallas Business Journal (March 5th, 2004) as among the people who will make a mark in the way business is done in Dallas/Fort worth.
  • Awarded Highest Academic Achievement Honors by University of Texas at Dallas for graduating top of the MBA class
  • Summa cum laude graduate in BS Electrical Engineering from University of Texas at Arlington.
  • Member of Project Management Institute (PMI).
  • Member of American Society for Quality (ASQ).
  • Member of "The Tau Beta Pi Engineering Honor Society."
  • Member of "Eta Kappa Nu Electrical Engineering Honor Society."

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