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Software Technician Resume

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Newtown, NH

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ENTRY LEVEL SOFTWARE DEVELOPER

SUMMARY OF QUALIFICATIONS
Information Technology professional with strong background in managing and developing automation in software production. Strong PERL and Java experience to provide advanced technology solutions that boost productivity and efficiency across entire organization. Demonstrated success in increasing efficiency and optimizing access and utilization of shared information. Ability to think strategically and programmatically. Adept at setting priorities, allocating resources, providing follow-through, and achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.

AREAS OF TECHNICAL EXPERTISE
COMPUTER LANGUAGES................................... PERL, Java, J2EE, C++
OPERATING SYSTEMS....................................... Windows, UNIX, MS-DOS
SOFTWARE .......................................................Perforce, PVCS, InstallShield Professional, JBuilder, Visual Café, JavaHelp, Nescape LDAP, Novera Application Server

PROFESSIONAL EXPERIENCE

Assistant Manager-Customer Service 2004 - 2009
Confidential, Manchester, NH

  • Provide desktop support and technical assistance to staff
  • Operate telecommunications system to provide efficient customer contact and follow up
  • Train and develop customer service representatives
  • Ensure smooth company operations by providing accurate information to clients and personnel
  • Resolve customer service issues resulting in repeat business

EMT Supervisor 1994 - 2000
Confidential, Haverhill, MA
Teamed with four supervisors to direct 50 employees within 911 contracted ambulance station

Confidential, Portsmouth, NH 2000 - 2002

Associate Software Technician (2002 - 2004)

  • Simultaneously performed cross-functional duties of Release Engineer and Configuration Manager
  • Built software products and databases through effective maintenance of configuration management repository of all source files
  • Effectively utilized software tools to compile and build software modules authored by engineers
  • Created software and database releases for testing and distribution
  • Enhanced and maintained scripts and other tools to automate software processes
  • Contributed to the development of small software modules to support internal operations

Associate Software Engineer (2000 - 2001)

  • Worked collaboratively with Java Development Team
  • Performed configuration and maintenance of servers to be utilized by development team
  • Provided customer support services on system installation and configuration

EDUCATION
Bachelor of Science in Management of Information Technology
Associate of Science in Computer Science

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