Information Technology / Executive Management / Oracle / Operations / Finance Resources Balancing / Strategic Planning / Team Leadership / Cost Controls / Negotiations
/ Training and Development / Vendor Relations / Process Improvement
Key Skills: Proficient in team management, process control planning and improvement, project management, technology hardware break fix and software support. Effectively manages resources for implication of service offerings, network services and customer support efforts. Developing and instituting process improvement and cost savings across the enterprise. Establishing strategic alliances to achieve objectives. Streamlining operational efficiencies while contributing positive service results to the company. Supported over 980 applications. Implemented over 600 small, medium, and large IT projects
BBA in Finance from Mercer University
SIM (Society of Information Management) Member
Sr. Applications Manager, Supervised and maintained the installation, configuration, and support of the organization's CRM, route delivery and Oracle software. In charge of delivering all IT initiatives related to route operations, marketing, support, customer service, web, telesales and all major Executive Business projects.Worked with DS Waters' business owners to analyze/align/improve business and system processes. Identified gaps and opportunities, recommended solutions. Assisted in the planning, budgeting and tracking for all expenses related to the appropriate functional units.
Manager of Client Support, Provided leadership, disciplines, and coordination of support efforts. Developed and maintained Client Support Service Level Agreement. Maintained software/hardware vendor relationships for client side. Worked with other departments to develop and maintain corporate software image for applications, support of wireless devices and distribution on all client desktops. Provided user support for computer hardware and approved software applications. Liaison between Senior Management and Technology Services Support Personnel.
Confidential, 1999 - 2005.
IT Operations Manager, Managed 1st, 2nd, and 3rd level Support Specialists. Managed day-to-day operations for several locations including application support and Infrastructure support. Performed Human Resource and operations management functions. Negotiated vendor contracts. Monitored staff that supported over 2000 in-house employees, and 4000+ work-at-home employees across the Southeast.
Sr. Project Manager, Created Break/Fix E*work service offering. Now supports over 4300. Assist in developing architecture for e-workers technology/support concept. Managed and implemented over 200 projects.
IT Site Lead/IT Engineer, Responsible for end-user support, infrastructure support of 33 servers, 2700 workstations (desktop and laptop), and 900+ application installations and problem resolution. Provided increased efficiency of support to users through reduced down time. Maintained process control standards and best practices to ensure all internal and external auditing met corporate and legal requirements.
Retail Manager, Involved in the initial business plan for creation and procurement of real estate, and office equipment for seven offices in North Carolina and South Carolina. Supervised 10 employees. Managed day-to-day operations of 7 satellite offices Trained sales personnel and representatives. Performed Human Resource and operations management functions. Led marketing and advertising initiatives and B2B communications. Evaluated satellite offices utilizing performance measurement standards. Reported progress and performance to CEO of SAFS.
Supervisor, Managed Post closing, Underwriting, Processing, and Warehouse divisions. Charged with checking for accuracy and compliance to guidelines on closed loans and assured that all loans slated for purchase contained the appropriate documentation. Prepared loans for bulk selling to fortune 500 investors. Created and maintained relationships with investors qualified for loan purchasing. Managed Vendor Relationships.