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Senior Solutions Engineer Resume

Chester Springs, PA

WORK EXPERIENCE
Confidential, Plymouth Meeting, PA (Consulting)
Senior Solutions Engineer, April 2011 - Present

  • Support all Unix/Linux hosts in production environment.
  • Train both internal staff and external customers in infrastructure troubleshooting.
  • Worked with DBAs to plan data migration from one SAN to another.
  • Leveraged EMC tools like SWAT/HEAT, etc to validate customer environments.
  • Liaised with Developers, DBAs, network engineers to diagnose/troubleshoot production issues.
  • Provided Unix/Linux expertise as needed with customer projects like Oracle/RAC/Linux data migrations
  • Liaised with EMC support to systematically troubleshoot and resolve customer issues.
  • Setup new Clariion/VNX in infrastructure including host/switch connectivity.
  • Provided colleagues assistance at customer sites when they ran into new install issues.
  • Gathered customer infrastructure details and provided suggestions/guidance to improve.
  • Trained customers to leverage SNMP framework monitoring to monitor/alert on all devices on network.
  • Assisted EMC staff during customer Avamar/Clariion moves from one data center to another.

Confidential, Malvern, PA (Consulting)
Senior Systems Administrator, February 2010 - April 2011

  • Supported Dev/QA/Prod platforms that utilize SAN/NAS/VMware technologies
  • Audit all configuration changes on OS/network using Tripwire.
  • Provided PCI/SOX auditors with relevant compliance data.
  • Planned and implemented Oracle backup/restore strategy with DBA.
  • Used Change Control System to track any changes in environment.
  • Participate in oncall rotation to respond to production issues.
  • Managed/Upgraded/Administered/Supported multiple EMC Avamar grids that replicate data offsite.
  • Liaised with EMC-Avamar support to setup/diagnose hardware/software issue and resolve.
  • Audited data being backed up including rentention policies and backup schedules.
  • Setup new BIND DNS infrastructure in multi-host load-balanced configuration at new site.
  • Integrated AD/Windows DNS with Unix/Bind DNS including master to multi-slave setup.
  • Managed entire DNS infrastructure for all external and internal facing zones at multiple sites.
  • Trained junior/senior admins on DNS administration/troubleshooting.
  • Provide detailed setup/troubleshooting documentation via cut/paste wiki articles to other admins.
  • Managed Equallogic/Compellent iscsi/fibre channel SAN/NAS.
  • Install/configure VMware ESX/ESXi systems and supported in cluster configuration.
  • Setup Solarwinds Orion to monitor all devices on network and to alert for issues.

Confidential, West Chester, PA
Senior Applications Administrator, November 2009 - February 2010

  • Supported Billing applications on Unix.
  • Documented application configuration from user interface to backend databases.
  • Triaged developers, dbas, and operations staff for production outage events.
  • Planned application monitoring configuration to provide alerts for system events.
  • Participate in oncall rotation to respond to production issues.
  • Gathered SAN connectivity configuration and assisted SAN team to troubleshoot issues.
  • Setup Nagios monitoring system to test viability of usage in production environment.

Confidential, Exton, PA
Senior Software Support Engineer, December 2006 - November 2009

  • Installed/Configured/Managed/Supported Unix/Linux systems.
  • Provided 3rd level Unix/Linux network support to QA/Dev Pre/Post-sales.
  • Supported DNS/DHCP on Linux/Solaris/Windows.
  • Documented procedure for install/config/troubleshooting OS/Apps.
  • Managed scripts used to troubleshoot application/OS issues.
  • Supported Java/Tomcat/MySQL framework applications.
  • Trained internal/external customers on Unix Network services.
  • Documented instructions to identify/validate/resolve issues in KB/Wiki.
  • Utilized SNMP/Syslog to test/monitor various OS/Apps.
  • Used VMware Lab Manager to create customer environments to troubleshoot issue.
  • Provided training/mentorship to Senior/Junior support engineers.

Confidential, West Chester, PA
Implementation Specialist, January 2005 - December 2006

  • Implemented post-sales software integration for SAN/NAS/CAS/CDL/Networker at customer sites.
  • Provided long term residency support at customer sites to liaise all EMC questions/issues to support.
  • Met customer maintenance deadlines by utilizing all resources including 3rd party partner support.
  • Leveraged the tools EMCgrab/EMCreports/HEAT to audit, report and correct configuration issues.
  • Installed/upgraded/implemented ECC software and integrated with customer SNMP framework.
  • Assisted partners at Disaster Recovery sites with configuration setup and testing.
  • Diagnosed Host to SAN connectivity issues including LUN allocation on Unix/Windows.
  • Used refined processes to resolve customer issues in timely manner using escalation paths.
  • Provided colleagues/customers assistance with questions/issues on Unix/Linux/Firewall configuration.
  • Handled escalated issues at customer site that need Unix/Linux expertise.
  • Provided host based data migration services for customers who requested this service.
  • Used procedure generators to setup/configure newly installed hardware including Centera.
  • Leveraged my Unix skills to quickly diagnose any initial setup issues with Unix/Linux platforms like CDL.
  • Installed/updated/validated HBA hardware/software/firmware on customer systems.
  • Assisted colleagues to troubleshoot customer firewall issues that were hindering implementation.

Confidential, Detroit, MI
Systems Support Engineer, April 2001 - January 2005

  • Provided 24/7 hardware/software support for 3000+ Linux/Solaris/AIX/HPUX/Windows servers.
  • Liaised with vendors to troubleshoot and diagnose hardware issues at data centers.
  • Revamped helpdesk/call-center operations to reduce resolution time of support issues.
  • Trained junior administrators, and provided mentorship.
  • Provided SGI-IRIX multiprocessor OS/hardware support for Engineering departments.
  • Managed network backups via Veritas Netbackup software.

Confidential, Troy, MI
Infrastructure Analyst, February 1998 - April 2001

  • Managed UNIX network install servers.
  • Provided 3rd level network services support such as bootp, NIS, DNS and NFS.
  • Provided network services training to in-house support engineers.
  • Provided Subject Matter Expertise on any SGI-Irix multiprocessor computers.
  • Prepared and tested procedural technical documentation for install projects.
  • Provided on-site network install verification, troubleshooting and root-cause analysis.
  • Provided support for network consolidation of multiple DNS, NIS, sendmail, and user-accounts that spanned multiple sites in multiple cities.

Confidential, Novi, MI (Temporary)
Systems Engineer, July 1997 - February 1998

  • Audited existing network configuration and provided project proposals to CEO.
  • Moved NIS, DNS, NFS, sendmail, and FTP servers from HP-UX to SGI-Irix OS and returned end-of-lease hardware to manufacturer.
  • Conducted network security audits and provided solutions.
  • Setup and integrated new systems on heterogeneous network.
  • Coordinated data transfers and translations to customers.
  • Created various IT support and procedural documentation.

Confidential, Livonia, MI (Internship)
Helpdesk/Support Engineer, January 1997 - July 1997

  • Supported servers providing data to CAD/CAM machines tools on network.
  • Managed Gauntlet firewalls and rules for access including hosts in DMZ.
  • Troubleshooted, diagnosed and repaired PCs, laptops, and UNIX boxes.
  • Provided user support via phone, internet, email and in person onsite.
  • Provided onsite system configuration and installation on customer\'s network.
  • Evaluated hardware/software to meet internal/external customer requirements.
  • Coordinated and implemented application upgrades/patches.

UNIX OS: BSD SGI-IRIX HP-UX Solaris(8/9/10) Linux QNX IBM-AIX
Windows OS: Desktop windows 3.1-7, Server NT4-2008
X86 Servers: HP-Proliant IBM Dell Supermicro
Remote Management: HP-ILO Dell-DRAC SUN-ALOM IBM-HMC IPMI
VMware: ESX 3.5/4.x VCenter Lab-Manager Server
Networking: ping traceroute ssh netstat nmap snmpwalk rpcinfo tcpdump lsof
UNIX Services: DNS DHCP NIS Syslog Samba SNMP FTP SSH SMTP NTP RSYNC
UNIX OS Installs: Linux-Kickstart SUN-Solaris-Jumpstart
Unix Sofware: ISC BIND/DHCP Sendmail/Postfix/Dovecot/Spamassasin Tomcat ActiveMQ
Microsoft Admin: DNS DHCP Exchange Active Directory/Domain
Databases: MySQL Oracle
NMS: Solarwinds BigBrother Nagios IPsentry
SAN Systems: Symmetrix Clariion HP-MSA Equalogic Compellent
SAN Switches: McData Brocade Cisco-MDS
Archiving: Centera
VTL: Clariion Disk Library
EMC software: ControlCenter Powerpath symcli Connectrix
NAS: Unix/Linux basedNFS3/4 CIFS; Compellent znas
Backups: NDMP Avamar Networker Netbackup BackupExec
Compliance: PCI SOX Tripwire
Message Queuing: MQseries SwiftMQ ActiveMQ

EDUCATION AND CERTIFICATIONS

Engineering Science
CompTIA: A+ Network+ Linux+
Microsoft: MCP Windows 2000
Linux LPIC-1 Certified
Novell Certified Linux Administrator (CLA)
SGI-IRIX Certified System Administrator
SUN-Solaris Certified System Administrator
Checkpoint Certified Security Administrator (CCSA)
EMCISA Information Storage Associate
EMCIE 4.0 Storage Management Specialist

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