Telephone Banker Resume San Antonio TX - Hire IT People

Objective

Finding a challenging position within a growing and stable corporation that will help and provide advancement opportunities.

Professional Strengths

Over 18 Years experience with direct Customer Service/Management.
Excellent Customer Service Skills and basic telephone knowledge service skills.
Communication skills: Bilingual in Spanish - proficiently, speak, write, and read.
Motivated hard worker have extended knowledge of office equipment
Experienced with Microsoft Word, outlook.
Familiarize with standard practices and procedures for exceptional customer satisfaction.
Multi tasked, organized, and able to handle confidential information.
Operate fax and copier.

EMPLOYMENT HISTORY

Telephone Banker:
Confidential San Antonio Texas 2009 - 2011

Handled daily stress levels, complexity, call volumes and diversity of customers in call center environment.
Demonstrated appropriate and professional phone skills, exhibited composure and patience.
Comprehensive knowledge of the service provided by the company and to customers.
Answering high volume of inbound calls and assisting customers with their accounts.
Leadership skills to improve banker’s daily requirements as helping other improve customer’s service experience with peer coaching skills.
Strong work ethics, high level of integrity and exceptional ability to work with all levels of staff.
Work a flexible rotating retail schedule that includes nights, weekends, holidays, and some overtime.

Assistant Store Manager
Confidential San Antonio Texas 2007 – 2009

Assisted store manager with daily store operations to ensure profits are up and losses are down. Helped developed strategies to meet sales goals.
Coached, trained, and motivated new/existing team members to accomplish their sales goals. Handled escalated issues or worked to diffuse situations to ensure customer satisfaction.
Customer service professional and excellent communication problem solving skills, self-directed team player, dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.
Strong rapport with personnel customers based on knowledge, professionalism, and integrity.
Areas of expertise include meeting sales expectations, processing orders and maintaining positive customer relation.
Work a flexible rotating retail schedule that includes nights, weekends, holidays, and some overtime..

Roaming-Manager/Service Writer
Confidential San Antonio Texas 2005 – 2007

Wrote up work orders/invoices for vehicle repairs and presented them to customers for approval.
In charge or ordering all parts necessary to complete vehicle repairs in timely manner as promise to customers.
Assisted with task and up selling of additional services and products that would benefit customers
Continuously met or exceeded sales goals.
Motivated and work efficiently without direct supervision in busy environment.
Able manage, prioritize workload and multi-task while providing exceptional service.
Assisted store by replacing manager whenever a given sales manager was absent.
Handled escalated issues with the goal of providing the best customer satisfaction experience.
Oversaw daily operations including preparing store for business operations.
Worked with the public and greeted clients in a professional manner.
Demonstrated appropriated and professional phone skills, exhibited composure and patience.
Work a flexible rotating retail schedule that includes nights, weekends, holidays, and some overtime.

Assistant Store Manager
Confidential San Antonio Texas 1998 – 2005

Assisted store manager with all daily store operations to ensure profits are to the maximum as well as making sure that inventory is up to date.
Developed strategies to meet sales and achieve goals assigned.
Coached, trained, and motivate new/existing team members to accomplish their sales goals.
Handled escalated issues or worked to diffuse situations to ensure customer satisfaction. Developed effective communications skills as well as learn to interact positively with a wide rage of people in order to establish relationships based on respect, referrals, and reputation.
Assisted in dealing with irate customers and diffuse situations at store level.

GENERAL EDUCATION

Education
GED