Summary

• Human Resources professional with advanced degree and extensive experience in providing a diverse package of Pension and Health & Welfare benefits to diverse client groups of global companies.
• Consultative experience from a professional services firm specializing in human capital and risk management, actuarial and retirement consulting, and reinsurance intermediary services.
• Ability to prioritize, meet deadlines and work with minimal or no supervision; prepare/present programs to groups from diverse backgrounds; comprehend complex programs; keep accurate/detailed records and reports; exercise critical human relations skills; and maintain confidentiality.
• Expertise in helping organizations develop and implement workforce strategies that aligned with business needs, address critical talent, and provide ongoing assistance with meeting goals and staying within the clients mission statement and expectations.
• Boasted at least a 90% efficiency rate when dealing with clients based on everything from quality of information given to maintaining a high level of professionalism during conversations and meetings.
• Over 7 years of lowering employer costs and increasing profits and over 6 years of handling outsourced Human Resource functions for several clients and performing up to the standards set in their proposals.
• SPHR qualified as of 06/01/2010.

Competent in state and federal employment laws including, but not limited to:
ERISA | HIPPA | COBRA | FMLA | ADA | FLPA

Extensive knowledge in IRS and legislative requirements and implementation of other employee welfare programs

• Social Security Procedures
• Cash Balance & Traditional Pension Plans
• life & Disability policies
• HSA FSA HRA Spending Accounts
• HMO, PPO, POS Healthcare plans

Professional Experience

Confidential, Chesapeake, VA Sept 2003- Dec 2009
Human Resources Associate

• Effectively updated sensitive information for active and retired employees including tax
• information, direct deposit changes, addresses, personal information and benefits choices that were HIPPA sensitive.
• Succeeded in providing complex information regarding pension and Health and Welfare Benefits to several different clients while maintaining at least a 90% success rate based on providing correct technical information and following precise professional communications standards.
• Successfully conducted and documented on-going testing results of several Voice Response Units used by multiple clients to ensure daily employee access to human resource associates. Aided in repair if system was down.
• Evaluated the work of fellow employees on an ongoing basis.
• Achieved ongoing accomplishments in problem solving between employees and third party benefits providers.
• Left due to my position being downsized by the merger with Hewlett Packard.

Confidential, Newport News VA April 1996-Sept 2003

• Administered on-going investigations with shippers and delivery center personnel to locate missing and incorrectly delivered parcels while managing to assist in lowering overall costs by 10%.
• Promoted to Center Retrace team in order to evaluate the work of other employees to ensure proper procedures were followed.
• Succeeded in lowering UPS costs by working in conjunction with employees all over the country to locate missing parcels and lower claim costs.
• Promoted to International Retrace and worked with employees all over the world while complying with Import and export laws.
• Left due to graduation from college.

Additional Experience

Confidential, Hampton VA Mar 1993- April 1996

• Maintained fast, accurate service, positive guest relations, and ensured products were consistent with company quality standards Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policy were met.
• Assisted Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Conducted performance appraisals, took disciplinary action, motivated and trained.
• Ensured company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensured food quality and 100% customer satisfaction up to federal standards.
• Ensured complete and timely execution of corporate & local marketing plans
• Had authority to hire and terminate (or participate in those decisions)
• Left to work in an office environment.

Confidential, Hampton VA May 1991- Mar 1993

• Executed endorsed plans and programs to achieve set goals
  Greeted customer on sales floor and determined make, type, and quality of merchandise desired.
• Displayed merchandise, suggested selections that met customer's needs.
• Emphasized selling points of article such as quality and utility.
• Demonstrated use of merchandise as a means of attracting the customer in purchases.
• Estimated quantity of products required to fill customer's need
• Left to take management position.

Education

Masters in Human Resource Management
BS, Business Management
SPHR Qualified as of 06/01/2010

Technology
Health & Welfare/Pension Databases BillManager PeopleSoft HRIS Client Systems

Professional Memberships

National Society of Human Resource Membership
Peninsula SHRM member
IT Factor Job Club
Member of TCE.com (The Career Engineer)