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Call Center Specialist Resume

SUMMARY:

  • To obtain a challenging position utilizing a strong background in customer service, excellent interpersonal skills, and demonstrated success in a fast - paced environment.
  • 18 years of Customer Service and Sales experience. 15 years of call center and office administration experience
  • Proficient in Mircosoft Word, Word Processing, and OutlookStrong knowledge of HEAT, Oasys, AS400, and Lotus Notes online knowledge database
  • Strong background in customer service, accounts payable and receivable, sales, technical support, and customer accounts.

EMPLOYMENT:

Confidential

Call Center Specialist

Responsibilities:

  • Packing, Stocking and Picking items by sku number.
  • General cleaning.
  • Keying, filing and scanning Medicaid applications for health care coverage.
  • Data entry, keying changes to client’s profile such as address change, income change, etc..
  • . Callbacks regarding questions about applications sent in.
  • Respond to and mail out letters sent in by clients regarding health care coverage and respond to internal letters sent from other departments.
  • Scanning and filing letters responded to.
  • Extra help in another department, scanning and filing social reports and medical records.

Confidential

Supervisor

Responsibilities:

  • Inbound and outbound calls scheduling appointments and mailing appointment letters.
  • Customer service, health insurance entry and navigating a Windows based system.
  • Submitting request for medical records thru mail, intranet, email and fax. Keying workers compensation claims.

Confidential

Front Line Agent

Responsibilities:

  • Inbound and Outbound calls In-Depth troubleshooting with laptops, product assistance, warranty and product sales, case management, warranty verification, placing repair orders, and order inquiries.

Confidential

Contact Center Representative

Responsibilities:

  • Inbound calls placing orders and giving the status of orders.
  • Sold accessories, UPS delivery and check fraud protection.
  • Billing and collections.

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