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Relationship Banker /floater Resume

Wilmington, DelawarE

SUMMARY:

To become an asset of a company that will use and develop talents that will assist in the advancement of their company as well as my career path.

SKILLS:

  • Data entry 11,880 with 98% accuracy; Customer Service Screen entries 98% accuracy;
  • Experienced with TPX, CTA, Mtell, Checksystem,PACE, FICO - Falcon Fraud Detection, Cable Data, Icoms, Convergs, Fastdata, First Pursuit, City Scope, and Online Credit Bureau Reports; Program Industry Programs; Microsoft Word, Power Point, Outlook, Access and Excel Software. 10+ Years in the financial industry and customer service

EMPLOYMENT HISTORY:

Confidential, Wilmington, Delaware

Relationship Banker /Floater

Responsibilities:

  • Assist branch staff as a platform and/or teller, provide basic decision making regarding products, systems, and policy and procedure knowledge
  • Open, close and account maintenance on variety of deposit products and services, provide branch support to clients, assist client service and client through direct sales phone line

Confidential, New Castle, Delaware

Wire Services Specialist

Responsibilities:

  • Assist clients with their deposit accounts, respond to incoming phone calls from client and client services, contact clients regarding their certificate of deposit accounts with current rate and update when necessary
  • Processed telephone and internet banking transfer request
  • Performed OFAC screening on incoming and outgoing wire request
  • Talley ridership on Dart bus transportation
  • Processed and reported fraudulent transactions through the Visa and MasterCard systems
  • Reviewed transactions on Debit Card POS activity using the FICO-Falcon Detection System
  • Analyzed Data for various reports concerning Debit and Credit Card Accounts

Confidential, Wilmington, Delaware

Administrative Assistant

Responsibilities:

  • Processed letter, reports and other clerical duties for college administrators

Confidential, Newark, Delaware

Customer Service Representative

Responsibilities:

  • Assisted customers in adjusting and resolving balances, credit lines, interest rates, various fees and billing on credit cards accounts

Confidential, New Castle, Delaware

Customer Account Executive, Sales/Accounts Representative

Responsibilities:

  • Provided technical support to customer related to television and digital services
  • Handling high volume phone volumes, meeting deadlines with accuracy

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