Education

• Bachelor of Science Education
• University of Alabama at Birmingham
• GPA 3.8 out of 4.0

Summary of Qualifications

• Strong background in instructional design, distance education, and educational technology.
• 19 years' experience in adult education in both academic and corporate environments.
• Successfully launched dozens of academic and training courses, face-to-face, distance, and blended.
• Experience with wide variety of web and print authoring tools.
• Ability to quickly learn and apply new technology.
• Online and classroom teaching//training experience and excellent public speaking skills.
• Proven communication abilities, both oral and written.
• Excellent problem-solving and analytical skills.

Professional Experience

Confidential, 2012
Riverchase, AL
Director of Training/LMS Administrator

• Tracked Progress and Training requirements for learning population
• Establish all learner paths in LMS
• Developed curriculum for DocuTAP, EHR training
• HIPPA Compliance Trainer
• Trained Employees on Customer Service Principles
• Coordinate all on-site and virtual training sessions.
• Work in conjunction with Subject Matter Experts and vendors to develop curriculum for courses.) .
• Responsible for creating, modifying and enhancing a diverse array of courses for the purpose of improving the performance of individuals and groups with an enterprise focus.
• Responsible for building positive relationships with a wide variety of partners, vendors and customers.
• Responsible for identifying workable solutions, and maximizing results across the enterprise to enhance employee talent and deliver business results. *
• Demonstrated success in supporting, monitoring, and managing the work of several SME's and/or vendor partners, each of whom is responsible for multiple concurrent, quick turnaround projects involving different groups or departments.
• Demonstrated successful application of design principles for eLearning training and blended learning.
• Knowledgeable of entire Instructional Systems Design (ISD) process from needs analysis through evaluation.
• Developed Instructional Designs to continually improve performance
• Excellent project management and communication skills
• Manages team and fluctuating work load while still maintaining established design and production standards
• Developed communicated, gained acceptances and implemented innovative approaches to resolving training challenges.
• Knowledge of customer service orientation skills
• Assisted all locations with any LMS questions
• Microsoft Word, Excel, PowerPoint, Access, Outlook*Paper-based and eLearning development tools
• Desktop publishing processes
• Curriculum development experience in corporate settings
• Experience as a trainer/instructor
• Experience developing training solutions in various media, including Web-based training, system simulations, and print materials.
• Captivate and Articulate experience
• Graphics editing software *Adobe (Macromedia) Web development software knowledge
• Experience delivering/managing of training

Confidential, 2009-2011
Birmingham, Al
Training Manager/Instructional Designer/Online University Administrator

• Tracked Progress and Training requirements for learning population
• Establish all learner paths in LMS
• Created job aides for retail store associates
• Developed curriculum for financial retail locations across the country
• Anti-Money-Laundering Compliance Trainer
• Trained Managers and Assistant Managers on Customer Service Principles
• Developed material for store associates to improve customer service
• Coordinate all on-site and virtual training sessions.
• Work in conjunction with Subject Matter Experts and vendors to develop curriculum for courses.) .
• Responsible for creating, modifying and enhancing a diverse array of courses for the purpose of improving the performance of individuals and groups with an enterprise focus.
• Responsible for building positive relationships with a wide variety of partners, vendors and customers.
• Responsible for identifying workable solutions, and maximizing results across the enterprise to enhance employee talent and deliver business results. *
• Demonstrated success in supporting, monitoring, and managing the work of several SME's and/or vendor partners, each of whom is responsible for multiple concurrent, quick turnaround projects involving different groups or departments.
• Demonstrated successful application of design principles for eLearning training and blended learning.
• Knowledgeable of entire Instructional Systems Design (ISD) process from needs analysis through evaluation.
• Developed Instructional Designs to continually improve performance
• Excellent project management and communication skills
• Manages team and fluctuating work load while still maintaining established design and production standards
• Developed communicated, gained acceptances and implemented innovative approaches to resolving training challenges.
• Knowledge of customer service orientation skills
• Assisted all retail locations with any LMS questions
• Microsoft Word, Excel, PowerPoint, Access, Outlook*Paper-based and eLearning development tools
• Desktop publishing processes
• Curriculum development experience in corporate settings
• Experience as a trainer/instructor
• 4 years' experience managing development of eLearning and blended solutions*
• Experience developing training solutions in various media preferred, including Web-based training, system simulations, and print materials.
• Captivate experience
• Graphics editing software *Adobe (Macromedia) Web development software knowledge
• Experience delivering/managing of training

Confidential, 2008-2009
Birmingham, Al
Lead BPO Trainer

• Provided high-level training efforts for Bank of America healthcare representatives, including classroom, train-the-trainer, video conferencing, webinars, lunch-break sessions, and Q & A.
• Provided face-to-face and web-based training for medical claims processing systems and applications.
• Developed document-teaching procedures encompassing instructional manuals, quick reference guides, and test results forms. Maintain documentation on Learning Management software.
• Trained company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.
• Pursued emerging training technologies and strategies, including webinar and videoconferencing.
• Oversaw aggressive on-site training workshops for all employees during open enrollment for all of Bank of America clients.

Confidential, 2007
Plano, TX - Birmingham, Al
Virtual Trainer

• Developed and presented multilevel classroom and virtual training courses on various clients' products to technical support agents with varying levels of knowledge, skills, and abilities.
• Assisted in development of training materials, technical/troubleshooting manuals, and user guides.
• Learned and taught proprietary software.
• Created course guides for refresher workshops.
• Prepared webinars and student reference materials to continually improve quality.

Confidential, 2002-2005
Columbiana, Al
Exceptional Education Teacher

• Taught learning disabled students in resource and regular classroom (inclusion).
• Designed and prepared materials for all subjects areas and technology; assess student progress; participate in state testing; developed transition plans for high students to exit school and enter successful employment.
• Balanced whole-group, small group & individualized instruction to accommodate different academic levels and learning styles.
• Participated in all aspects of IEP annual review process; conduct parent-teacher conferences.
• Collaborated with fellow teachers to share ideas and solutions as well as to train teacher aide in classroom management skills: plan and supervise field trips.

Confidential, 1992 -2002
Birmingham, Al
Exceptional Education Teacher

• Taught learning disabled students in resource and regular classroom (inclusion).
• Designed and prepared materials for all subjects areas and technology; assess student progress; participate in state testing; developed transition plans for high students to exit school and enter successful employment.
• Balanced whole-group, small group & individualized instruction to accommodate different academic levels and learning styles.
• Participated in all aspects of IEP annual review process; conduct parent-teacher conferences.
• Collaborated with fellow teachers to share ideas and solutions as well as to train teacher aide in classroom management skills: plan and supervise field trips.

Technical Skills

Operating Systems: Microsoft XP, Microsoft Vista, Windows 7
Applications: MS Office Suite, MS Project, MS Live Meeting, Adobe Photoshop, Illustrator, Excel, SharePoint, WebEx, Adobe Captivate
Databases: Microsoft Access
Learning Management Software: Symphony, Intellum, Otters, Plateau, Cornerstonde, Moodle
Professional Organizations ASTD Member-Alabama Chapter/National Member
Information Security Training Business Continuity, Information Security Basics, Information Security for Everyone

Medical Coding Training EHR DocuTAP and Centricity