PC Technical Support Specialist Resume

Objective

Obtain a position as Systems Administrator utilizing my education and IS experience.

Education

B.S. Information Sciences and Technology

Work Experience

04/2009 05/2011 Confidential,
09/2008 04/2009 Confidential, (Temp)
PC Technical Support Specialist

Providing technical support for a variety of equipment and software including switches, access points, PC hardware, PBX, telephone, Windows 7, Windows CE, OS X, and Virtualized Servers / Virtual Computing
Installation of hardware including networking devices, PC hardware, and servers
RF device maintenance and reprograming
Writing and updating documentation for common tasks and issues
Creating and adding permissions to accounts in active directory
Reporting Severity 1 incidents to the proper group and provide local support as needed while bridge call is in progress
Created Documentation for MC9090 Reprogramming Procedure and Distributed Globally to all Confidential,

10/2010 02/2011 Confidential,
Audio Visual Technician

Operation of audio equipment including mixers, equalizers, microphones (wired / wireless), and various other devices
Operation of video equipment including high definition cameras, standard definition cameras, projectors, and various other devices
Recording live performances and combining the separate audio and video sources into single streams

09/2007 05/2008Confidential,
Cotler Computer Center PC Support

Technical support for the Penn State University Schuylkill Campus dormitories
Level two technical support for Penn State University staff and faculty
Maintenance of the MSDN software package used by Penn State University IST students and faculty
Network troubleshooting including switch configuration
Serviced and Maintained Servers and Networked Peripherals

02/2007 07/2007 Confidential,
Technical Support Specialist

2006 05/2008 Confidential,
Ciletti Memorial Library AV Department Technician

Volunteer Experience

2004 05/2011 Confidential,
Firefighter

Active member serving Llewellyn, PA and the Surrounding areas in Schuylkill county
Fully trained in operating all apparatus including Engine Pump operations and rescue tools
Leadership skills in training as well as live settings