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Desktop Support Technician Resume

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New, JerseY

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SUMMARY: Hardworking professional with years of experience dealing with fast- paced, technically challenging situations lookingto become part of a organization striving for excellence.

SKILLS: Technically proficient in the installation and/or maintenance of the following:

  • Windows 95/98/2K/XP/Vista/7
  • Microsoft Office 97/2K/2K3/2K7/2010
  • Windows Server 2K/2K3/2K8 Windows Exchange/Terminal Svr
  • CA Brightstor Arcserve,Veritas backup and Symantec BackupExec
  • eTrust InoculateIT, Norton Antivirus, and Symantec Endpoint Mgr
  • Altiris Deployment Solution, Imagex, Symantec Ghost
  • and Acronis (imaging software)
  • Blackberry Enterprise Support
  • Sonicwall Threat Mgmt and VPN client
  • Cisco ASA and AnyConnect
  • Remedy Ticketing System
  • PGP encryption software
  • Tivoli Storage Manager
  • VSphere/VMware

WORK HISTORY:

Confidential,
Mar 2010-May 2011
Position: Desktop Support Technician

  • Responsible for conducting processes necessary to complete security remediation of university computers, ie. PGP encryption, Tivoli Backup, etc.
  • Manage appointments using Yale Management ticketing system
  • Insure required software, hardware and peripherals were deployed in accordance with established SLA’s.
  • Instruct users on operation of newly installed software.
  • Provided 1st, 2nd, and 3rd tier technical support to the employees of the hospital.
  • Created computer profile images and deploy images to designated computers
  • Setup and configured new computers and printers for network access per customer specification
  • Utilized various industry tools to troubleshoot and repair non functional computers and printer
  • Installed and configured Windows 7 OS by way of computer
  • imaging(using Acronis software), and performed maintenance of laptops
  • and desktop computers
  • Created and edited AD / Exchange user accounts
  • Performed limited server admin.(Windows Server 2K3) ie. created OU’s, edited global policies, etc.
  • Installed and configured network and standalone printers
  • Performed other general duties as necessary
  • Configured and instructed users on usage of vpn access utilities

Confidential, (Piscataway, New Jersey)
June 2005 – Oct 2009
Position: Senior Desktop Support

  • Provided end user support to faculty of 50 users and student body of approximately 300 users, LAN/WAN maintenance using Cisco routers and PIX firewall, and install, configuration and maintenance of all HP and Dell computers, HP printers, and HP scanners
  • Created user accounts on Window Server 2003 and Exchange Server 2003 for students and faculty and established rights and permission with the use of Active Directory
  • Periodically instructed users on the use of Microsoft Office 2K3/2K7 applications including Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook
  • Responsible for acquisition and inventory of computer, printers, and scanners located in classrooms
  • Took charge of negotiations with IT vendors which resulted in IT projects coming in below or at an established annual budget
  • Employed a helpdesk/ticket tracking program to prioritize incoming service requests
  • Reimaged and managed 13 classroom/300+ computer facility using Altiris Deployment Solution(ghosting software)

CERTIFICATES: Computer Tech Support Certificate A+ Certification

EDUCATION: Confidential

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