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Senior Manager Resume

West Chester, PA

Summary of Experience

  • Have over fifteen years of experience consulting with executive management, PMO/portfolio management, business relationship management, facilitating organizational strategies & alignment, program/project management, leading technical & functional teams, streamlining/auditing business processes, RFP management, help desk operations, enterprise reporting, application development methodologies, infrastructure implementations and internal auditing.
  • Developed North America PMO and business relationship management framework from ground zero. Raised maturity bar and brought consistency of processes, tools and techniques. Manage 100+ project portfolio.
  • Direct management of project management, business analyst and quality assurance resources.
  • Program/project managed projects ranging from $3M to $25M with project teams ranging from five to over twenty internal and external resources.
  • Experience working clients in the medical device, pharmaceutical, communications, retail, insurance, property management and financial services industries.
  • Project Management Professional (PMP), Certified ScrumMaster (CSM), Six Sigma Green Belt certification, ITIL certification and Masters Certificate in Project Management.

Confidential, West Chester, PA, 2010 - Current
Business Relationship Manager

  • Manage project prioritization and PMO processes for North America, driving decisions, assigning projects to project managers, and allocating resources to ensure projects goals are achieved.
  • Develop, deploy and monitor portfolio and project lifecycle methodologies that drive organizational alignment, transparency and accountability resulting in improved delivery outcomes. Successfully extended methodology outside of IT into other functional business areas.
  • Direct management of project managers, business analysts and quality assurance specialists within the PMO. Indirect management of other project management resources outside the PMO.
  • Manage the portfolio level view of initiatives (100+) and resources required to ensure alignment of cross functional teams and organizational strategies.
  • Regularly monitor and track project progress in the areas of scope, schedule, budget, resources and satisfaction for individual projects.
  • Provide formal and informal training on portfolio/project methodology, project tools & templates and governance.
  • Ensure that project proposals are aligned with company goals, have consistent and valid business cases, clear funding requirements, and measurable outcomes.
  • Implemented business relationship management (BRM) framework that focuses on establishing organizational relationships and working with business leaders to analyze/prioritize business objectives and ensure projects align with the organization\'s strategies.
  • Provide continuous strategic communication designed to update different internal audiences including senior management on the status of key initiatives, cross functional prioritization and alignment of key initiatives.

Confidential, Radnor, PA, 2004 2010
Senior Manager

  • Program managed large complex projects and developed portfolio and project lifecycle methodologies at Synthes, first as a consultant and then as full time employee leading the North America PMO.
  • Facilitated communications between key stakeholder groups and developed a strategy roadmap and drove process & technology initiatives within adverse event reporting, compliance, training, call center, risk management, and a toxicology center of excellence. Program managed initial stages of the roadmap implementation.
  • Developed a three year strategic roadmap for a New Jersey State Authority that addressed the organization, processes, business applications and infrastructure. Led information gathering (gap analysis) sessions that led to future process improvement recommendations and prioritization.
  • Developed a merger and acquisition process playbook for a pharmaceutical company tailored to the organization that defined the processes of due diligence, pre-close planning, pre-close execution and post close integration. Playbook included tools, templates and best practices to assist the organization through each step of the process.
  • Project managed development of a strategy roadmap for a divested chemical company division. The project included reviewing the current architecture, and then recommending a future organization strategy, financial model and road map for implementation. Project exceeded customer’s expectations and led to additional work in managing the selection of a vendor for the sourcing strategy.
  • Managed the development and overall management of an RFP to facilitate vendor selection for outsourcing of co-location, WAN management, system administration, application support, helpdesk and break/fix services. The project delivered a superior vendor for 30% less then the expected budget for an overall contract cost of over 3M.
  • Program managed 20M infrastructure & desktop upgrade project for a financial services company. Delivered project to 10,000 users in more than 60 locations. Key activities included designing overall approach methodology strategies & standards, communication management, project staffing requirements, issues management, risk management, operational scheduling, and project status reporting.

Confidential, New Britain, PA, 2001 2004
Director of Implementation

  • Designed and developed standard operating procedures for broadband deployments and managed help desk integration activities to ensure all processes with customers were defined, documented and measured against SLAs.
  • Program managed IT, engineering, and operations teams on a $25M deployment project, from initial requirements gathering through full rollout of broadband, VPN and managed routers to over 9,000 end users of a large pharmaceutical company. Project saved more than 10 hours of work per week by reducing synchronization time by 83% to an average of 10 minutes while saving the company $3M+ per year in dial-up costs. Won InfoWorld’s Top 100 Projects award for 2003 .
  • Program managed IT, engineering, and operations teams on a $5M deployment project, from initial requirements gathering through full rollout of broadband, VPN and managed routers to over 1000 end users for a large insurance agency.
  • Subject matter expert in the development of a CRM solution used to connect customer ordering, reporting and support with back end operational systems.
  • Managed delivery of complex data networking solutions to more than ten other customers utilizing DSL, cable, frame, T1s, DS3s, managed VPN and managed firewall services.
  • Significant experience aligning provisioning processes and procedures to work with cable (Comcast, Cablevision and Time Warner) and telecommunications (Verizon, SBC and Bell South) companies.

Confidential, Conshohocken, PA, 1998 2000
Associate Director

  • Managed sales teams, project staffing, vendor management, risk management, operational scheduling, customer relationship management, P&L, team assessments, RFP/RFI responses and developed overall implementation strategies and standards.
  • Project managed $10M life cycle CRM intranet development project for a large retailer, developing applications integrating real time sales data to support sales force and management reporting activities. Defined WBS, managed requirements and design activities and managed the development effort utilizing a 20 person development and testing team.
  • Project managed $3M reporting project and team of six, for a large property management company, through report definition, design and development of over 50 reports utilizing Yardi property management software, SQL and Visual Basic and a team of eight report writers.
  • Project managed team of ten in defining requirements to consolidate 20 plus databases to a central data warehouse for large mortgage company utilizing Microsoft SQL Server.

Confidential, Phoenix, AZ, 1996 1998
Internal Auditor and Accountant

  • Performed and supervised operational, financial, and compliance audits, prepared audit reports of findings and reviewed findings with senior management.
  • Participated in the implementation and rollout of PeopleSoft GL, receivables and accounts payable modules.
  • Assisted in monthly close process, reconciled general ledger accounts, compiled and adjusted month end accruals, prepared analysis of monthly operating results, developed and managed $90M annual operating budget and maintained the fixed asset database.

Education and Certifications

  • Bachelor of Science, Accounting
  • Masters Certificate, Project Management
  • Six Sigma Green Belt Certification
  • ITIL V2 and V3 Foundations Certifications
  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)

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