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Associate Agent Resume

Greensboro, NC


Reliable and highly proficient professional with over 10 years experience in developing and growing sales. Highly regarded for strong planning and analytical skills, customer service and sales abilities, and process development and implementation successes. Goal-driven and efficient self-starter with the aptitude to handle multiple projects with little supervision. Exceptional track record of professional growth and business accomplishments.


Confidential., Greensboro, NC
Associate Agent Executive 2009-Present

  • Sales and marketing of property, casualty and life insurance through networking and cold contacts.
  • Establish and follow-up leads through web-based programs.
  • Provide quotes and estimates within a timely manner.
  • Presented products at apartment complex offices to current and potential renters.

Confidential, Greensboro, NC 1998-2009
Senior Sales Support Analyst 2006-2009

  • Increased distribution sales results from $2 million to $12 million over the course of three years.
  • Managed monthly sales forecasting for the online store and distribution network.
  • Worked with team to develop RFMD’s online store resulting in increased e-commerce business of approximately $3 million yielding gross margin of 75-80%.
  • Transitioned RFMD’s international reseller network ($130 million) to utilize e-commerce in lieu of traditional paper methods allowing customer service team to focus on the top tier business.
  • Analyzed and designed POS reports and sales representative commission processes.
  • Organized and attended on-site sales meetings to determine the customer’s requirements.
  • Developed and implemented a quarterly sales review and training process/schedule for distribution managers, RFMD regional sales managers and manufacturing sales representatives.
  • Interfaced with upper level management to manage distribution inventory levels for future sales through past reviews and future forecasts resulting in more accurate inventory turns.
  • Managed RFMD sampling program by working directly with sales representative team to follow-up and cultivate new business.
  • Devised processes to qualify and input opportunity data into the company tracking system.
  • Reviewed credit challenged customers to determine their ability to purchase from RFMD directly or through the distribution network resulting in less day’s outstanding and greater cash flow for RFMD.
  • Created, led and enforced procedure improvements resulting in decreased error rate and increased cost savings.
  • Built a successful team concept among the sales representatives that resulted in profit increases for tier three/online store customers.

Confidential 2006-2007

  • Managed $2 million annual distribution network.
  • Established and managed monthly sales forecasting for the online store and distribution network.
  • Organized and attended on-site sales meetings to determine the customer’s requirements.
  • Determined initial stocking package for distribution.
  • Calculated sales representative commissions based on POS reports.

Confidential/Online Sales 2002-2006

  • Launched the start-up of the company online sales division.
  • Transitioned traditional sales to online sales by providing training and support to customers.
  • Created a tier level to determine the frequency of contact for each individual customer.
  • Led follow up efforts to convert clients requesting samples to purchasing customers by determining their level of application design.

Communications Systems Support 1998-2002

  • Developed tracking system for marketing leads.
  • Coordinated materials for monthly lead distribution to manufacturing sales reps.
  • Assisted in the development of marketing campaigns.
  • Performed company tours to visiting dignitaries and stockholder groups.

Confidential., Greensboro, NC
Software Analyst/Tele-Support Center (Temporary Contract Position) 1997-1998

  • De-bugged program used by field engineers on service calls.
  • Analyzed sales and customer account data to determine trends.
  • Provided telephone customer support.

Confidential, Winston-Salem, NC
Senior Claims Representative 1995-1997

  • Accomplished goal of becoming one of the top ten bodily injury claim adjusters in North Carolina.
  • Exceeded company goal by settling 61% of claims within 24 hours.
  • Negotiated with attorneys in out-of-court settlements and during arbitration.


Masters in Business Administration,
BS in Business Administration,

SAP (Business Resource Planning Software), Microsoft Office (Excel, PowerPoint, Word)