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Senior Program Manager Resume

Reston, VirginiA

A highly skilled Program Manager and PeopleSoft professional with over 18 years customer success through professional leadership of service delivery, software development and integration consulting with demonstrated abilities functioning in a faced-paced highly competitive environment creating and implementing solutions in a variety of industries. Expert in building and managing cross-functional, cross cultural teams, creating and sustaining strategic partnerships. Thrives by making difficult but necessary decisions that promote sales of repeatable and client specific solutions, consultative engagements, and top quality software solutions, for increased revenue and overall profitability. Proven track record to generate new business opportunities.

EXPERTISE: Program Management Human Capital Management HRIS / HRMSChange Management Compensation Management Performance Management Payroll Administration Business Planning & Development Talent Management

SOFTWARE: PeopleSoft HCM 9.1 North American Payroll, PeopleSoft Global Payroll 9.1, Oracle HRMS, Genesys, ADP, Kronos, SAP, Cognos, McKesson, Microsoft Office, Microsoft Project, Sharepoint, Visio, Microsoft Access, Quality Center, Crystal Reports, PowerPoint and Remedy

PROFESSIONAL EXPERIENCE:

06/08 – Present Confidential, Reston, Virginia
Senior Program Manager, Contracted to United States Department of State

  • Senior Program Manager for the $52 Million PeopleSoft Payroll Implementation for the Department of State (American, Annuitant and Foreign Service Nationals). This implementation consists of over 90,000 employees in over 180 countries, utilizing the PeopleSoft 9.1 North American Payroll System and the PeopleSoft Global Payroll System on Oracle 11g.
  • Manage client engagements, which include hiring and management of 60+ staff, direct hires and subcontractors (recruiting, hiring, supervising, conduct performance appraisals and disciplinary actions or terminations if required), management of multiple detailed project plans and deliverables, full systems development life cycle, engagement financials, invoicing and communications.
  • Project delivery including project progress tracking, change control and program governance, responsible for full SDLC (Systems Development Life Cycle).
  • Responsible for presenting program monthly Contract Status Review and quarterly Program Management Reviews. Responsible for all Lifecycle Management (LCM) phase reviews & provide input into monthly & quarterly business reviews.
  • Full Contract Administration and Funding Control over contracts funds.
  • Achieving the “As Sold” project margin by effective delivery through the project lifecycle
  • Successfully utilize Sharepoint for all project (PMO) documentation.
  • Hire and manage subcontractor staff (Oracle, MavTech, Buchanan & Edwards and Geneva) and customer resources to meet established implementation milestones and targeted completion dates.
  • Assist the Senior Vice President in implementing corporate service programs and assist with estimates for Proposals and Statement of Work estimates for future business development.
  • Manage contract funding for reporting to OMB 300 for reporting EVMS.
  • Develop strategic plans for Organizational Change Management, Training Plan and a detailed Testing Plan, Issue Management, Change Management and Risk Management.
  • Facilitate Executive Program meetings and report weekly on work accomplishments and/or issues.
  • Ensure local and corporate implementation processes and standards are met.
  • Comply with QMS and CMMI Level 3 standards.
  • Serve as focal point of all communications with the customer and regularly communicate with the customers Project Manager and Executive Stakeholders throughout the implementation process.
  • Analyze implementation requirements and assist in reviewing all project deliverables, including functional and technical designs.
  • Developed and maintained multiple Project Plans for the Payroll implementation and the Operations and Maintenance Staff. Managed Project Team task flow and scheduled events
  • (calendar) with the customer’s project team and functional leads ensuing approval by customer’s top executives.
  • Confirm system activation date and assisting with development of end user training and documentation.

06/03 – 06/09 Confidential, Charlotte, North Carolina
Project Manager IV, Southeast Healthcare

  • Serve as Southeast Healthcare Project/Program Manager for the implementation of the Kronos Workforce Suite of applications. Exceptional customer reference letters and internal management reviews.
  • Responsible for managing client engagements, which include management of staff, management of project plans and delivery, deliverable development, engagement financials and communications.
  • Successfully generated new sales leads during implementation lifecycle through change order and add on modules (2007 – Over 2 Million additional sales/services sold).
  • Responsible for project life cycle including initiation, requirements gathering, planning, executing and implementation.
  • Manage and utilize Sharepoint for all project documentation and sales/service documentation.
  • Successfully Project managed the Customer and Internal Kronos resources to meet established implementation milestones and targeted completion dates.
  • Assist the Healthcare Practice Director in implementing corporate service programs and assist with estimates for Professional Services hours, develop Statement of Work estimates.
  • Developed strategic plans to successfully meet customer expectations through implementation meetings with sales and discussions with the customer, business development plans.
  • Facilitated program meetings and report weekly on work accomplishments and program issues.
  • Ensure local and corporate implementation processes and standards are met.
  • Served as focal point of all communications with the customer and regularly communicate with the customers Project Manager and decision maker verbally and in writing throughout the implementation process.
  • Analyzed implementation requirements and assist in creating the functional design.
  • Finalized and developed a Kronos Project Plan, Project Team, task flow and scheduled events (calendar) with the customer’s project manager ensuing approval by customer’s top executives.
  • Confirmed system activation date and end user training.
  • Transitioned customers from installation to maintenance services and received customer reference letters for project team.

04/02 – 04/03 Confidential, Downers Grove, Illinois
HRMS Consultant – Kellogg Company, Battle Creek, Michigan

  • Served as Project Manager for the implementation of the Cyborg HRMS System and upgrades for Version 3.0 and 4.5 (Canada & US) working remotely from home office.
  • Provided technical support for Cyborg for Canada and U.S. Payroll/H.R. System.
  • Served as Project Team Leader for the PeopleSoft Time and Labor Implementation.
  • Responsible for project life cycle including initiation, requirements gathering, planning, executing and implementation.
  • Facilitated project meetings and reported weekly on work accomplishments and project issues.
  • Provide Unix Support as it pertains to Cyborg.
  • Provided Help Desk Support and process re-engineering.
  • Provide technical support, identify and applied creative and innovative approaches to resolve critical enterprise implementation obstacles and issues.
  • Analyze implementation requirements and assist in creating the functional design.
  • Managed data mapping and data conversion.
  • Enhancement of Cyborg provided UNIX scripts and JCLs.
  • Provided Cyborg data extraction for Ceridian Payroll System implementation.
  • Completed a Technical Pricing Proposal for Cyborg HRMS/Payroll System for EDS.

8/99 – 5/02 Confidential, Charleston, South Carolina
HRIS Project Manager

  • Served as a Project Team Leader for the implementation of the Cyborg HRMS System and upgrades for Version 3.0 and 4.5.
  • Project Team Lead for the implementation (Paybase 32-Check Printing Software).
  • Project Team Lead for the implementation Kronos Workforce Central 4.0 (Time & Attendance Software).
  • Managed and directed a team of 6 Application Specialists, HRIS Analyst and Financial Analyst.
  • Budget/Forecasting, Re-engineering and user requirement documentation.
  • Acquired full life cycle project development experience including initiation, planning, executing, controlling and closing.
  • Acted as the Project Team Leader and as a liaison between business user and technical teams.
  • Worked on the HIPAA Team to ensure patient confidentiality.
  • Provide technical support, identify and apply creative and innovative approaches to resolve critical enterprise implementation obstacles and problems for the McKesson Software.
  • Performed Process Analysis, Cost/Benefit Analysis, Business Requirement Definition and Operational Auditing.
  • Provided Fit/Gap Analysis and process re-engineering.
  • Suggested changes required in processes and project direction to accomplish projected goals.
  • Reported weekly on work accomplishments and project issues.
  • Provided expert knowledge of Human Resource Practices and Procedures as they apply to the HRIS System.
  • Analyzed implementation requirements and assist in creating the functional design, managed data mapping and data conversion.
  • Monitored project progress according to scheduled deadlines and parallel testing.
  • Supported and added value through engagement, project management, managing projects within deadlines and within financial budget.
  • Utilized MS Office, MS Project, Visio, Gantt Charts and PMI Project Management Methodology.
  • Implemented web-based benefit enrollment system.
  • Provided Help Desk Technical Support (Remedy Software).

EDUCATION: BS, Business Administration

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