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Crew Member Resume

Little Rock, AR

WORK EXPERIENCE:

Confidential, LITTLE ROCK, AR

Crew Member

Responsibilities:

  • Serve customers in eating places that specialize in fast service and inexpensive carry - out food.
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
  • Communicate with customers regarding orders, comments, and complaints.
  • Relay food orders to cooks.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • Perform personnel activities such as supervising and training employees.
  • Cook or reheat food items such as french fries.
  • Notify kitchen personnel of shortages or special orders.

Confidential, SHERWOOD, AR

Customer service representative

Responsibilities:

  • Post or attach information to claim file.
  • Review insurance policy to determine coverage.
  • Contact insured or other involved persons to obtain missing information.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Solicit sales of new or additional services or products.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Confidential, DALLAS, TEXAS

Customer service representative

Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Confidential, WINTER PARK, FL

Customer Service Representative

Responsibilities:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

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