Associate Manager Resume San Antonio, TX - Hire IT People

Career Objective To obtain a position that will enable me to utilize my 10+ years of customer service, training and management experience to improve customer satisfaction and enhance company operations

Skills

Superior interpersonal skills
Type 35WPM
Democratic team player
10 Key Touch
Extensive cash management skills
Computer literate in Microsoft Office Suites
Excellent communications skills
Scheduling of employees
Employee hiring and retention
Multi-tasker, pro-active manager
Relationship/team building
Ability to do well under pressure and in a fast-
Commitment to quality and service paced environment
Training, educating and coaching skills
Energetic, positive attitude
Professional and mature attitude
Prepared to exceed expectations
7+ years management experience
10+ years Customer Service

Work Experience

Associate Manager December 2004 to September 2011 Confidential- San Antonio, TX

Managed various shifts - created, organized their schedules; performed weekly inventory; responsible for crew development, budgeting and supply ordering; opened & closed store; responsible for direct hiring/firing of employees; coached, trained and mentored teams of crew members; maintained employee records/files; responsible for cash drawer & receipts; ensured employees and store adhered to store policies and FDA standards daily and for FDA inspections; consistently recognized by management for providing superior customer service and team-leader efficiency

Crew Trainer August 2009 to March 2011 Confidential- San Antonio, TX

Trained new employees in proper store procedures, duties and conducted new-hire orientation programs; performed and trained employees in all facets of restaurant duties to include food preparation, cleanliness and safety/FDA procedures and inspections; supervised several teams of crew members in a high stress and fast-paced environment

Crew Leader August 2007 to July 2009 Confidential- San Antonio, TX

Trained and supervised new employees on restaurant policies, procedures and food preparation/facility procedures; assisted in hosting, greeting, cooking and food preparation; created repeat business by developing long-term relationships with regular customers; handled guest complaints- maintaining a positive dining experience for all patrons; consistently received positive feedback from management on performance reviews

Assistant Manager January 2003 to August 2007

Confidential- St. Charles, MO

Performed daily/weekly inventory and trained employees on inventory procedures; created/organized employee schedules; assisted in hiring/firing process; directly responsible for cash maintenance; tallied employee hours; supervised 2-3 employees per shift; consistently recognized by management for providing excellent customer service.

Sales Associate July 2000 to May 2001 Confidential - Universal City, TX

Compiled and processed customer service orders; promoted, marketed new sales items; activated new credit cards for customers; responsible for customer files and data entry for new customers

Education and Training TABC LICENSE High School Diploma Currently enrolled

Volunteer Work 1999-2000: Visited Baptist nursing homes and provided entertainment and choir singing for the residents 2000-2002: Animal Defense League - Walked dogs, fed animals and cleaned their cages

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Associate Manager Resume

San Antonio, TX

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