Strong accomplished experience in Help Desk Support 5 years or more , Telecommunications Engineering, Telecom Analyst and Customer Technical Service. Exceptional knowledge of circuit designing, Telecom Provisioning, Traffic Engineering Analysis. I also have a strong verbal and written communication skills.

• Data Entry experience with BGW/Opt 2 MCI Order System and F E Opt 1 WorldCom Order Systems .
• Experience in creating Disco Orders Long Distance Circuits for Cost Savings.
• Experience with UNIX and Windows based NETPRO, PC BGW .
• Proficient in the ability to create OOSCkt tickets in Enterprise Trouble Management System ETMS .
• Responsible for issuing disconnect work orders on Long Distance trunk switch assignments
• Experience in utilization of Global Performance Applications and Reporting GPAR
• Knowledge of Feature Group D FG-D trunk equal access for telecom carriers and central offices.
• Moderate/Expert level knowledge of Microsoft Excel and Sharepoint.
• Program manage telecommunications service delivery requirements for Central Office CO locations.
• Coordinate of add/change/disconnect for switched and dedicated services for voice circuits.
• Network Optimization / Cost Management / Traffic Planning.
• Responsible for VZW, LEC and IXC traffic utilizations and facility requirements.
• Demonstrate understanding of switch translations and use of the industry LERG to determine routing.
• Allocates Circuit Facilities Assignment CFA for various bandwidths.
• Strong project management and leadership skills.

• Basic knowledge of Outlook and Exchange functionality and configuring mobile email clients.
• Understanding of Blackberry, Android, iOS, iPad, Air Cards, Tablets and Windows Mobile versions.
• Knowledge of Service Now Help Desk Ticketing System.
• Troubleshoot Network connectivity issues Wireless, LAN, Ping, etc .
• Troubleshoot local and Network HP, Canon multifunctional printers issues.
• Reset Cisco VoIP voicemail passwords utilizing Cisco Unity Call Manager.
• Support iPhone and Android mobile devices for corporate email setup.
• Working experience with Cisco Web Dialer.
• Active Directory password reset, unlock accounts and verify Group Memberships of applications.
• Basic Windows Support Install/uninstall apps/drivers, assign admin rights, perform cleanup operations support the networking features, map drives, etc .
• Outlook 2010 Client Support Working with profiles, connectivity, etc. .
• Troubleshoot Juniper VPN Connectivity Support Lenlinks and SSL for remote home users.
• Utilized Bomgar to remotely connect to end-users systems.
• Install and update McAfee Antivirus Software.
• Request for Comments RFC : protocols, procedures, programs and concepts.

Confidential

• Performed diagnostics and troubleshooting of system issues, documented help desk tickets Oracle Siebel CRM , Matrix/Remedy, IBM Maximo Enterprise Asset Management
• Supply support of voice services for Bank of America for their Avaya PBX/VoIP systems platform.
• Technical Assistance Center TAC working closely with Hewlett-Packard technicians.
• Responsible for password reset on Avaya, Octel Nortel voice systems Octel 250/350 Aria , Octel 200/300 Serenade , Intuity AUDIX, Nortel CS1000 Call Pilot.
• Create numerous NOC alarm trouble tickets for various Servers Gateway platforms Avaya S8700 Series Media Servers, G450, G650, G700 Media Gateways .

Confidential

• Experience training as a Maintenance Technician Electrical MTE Learner .
• Coke pushing through Guide Car into Coke Quenching Car.
• Pusher is a combination of three machines: a pusher, a leveler, and a door extractor.
• Coordinate pushing process with my fellow mobile engineers: Door Machine, Hot Car.
• Communicating scheduled coal-charges in the empty ovens with my Larry Car operator.
• Between Projects from

Confidential

• Provide tier 2 tier 3 telecom/network trouble ticket CRM level support for 600 Hotel clients.
• PDA/Blackberry 8350i/Curve, 8330/Curve, 9630/Tour etc. and broadband wireless support.
• Experience with ordering voice and data networking/broadband circuits DSL, DS3, T1, PRI .
• Working knowledge of Voice / Data VLAN Cisco Switches Cisco Catalyst 2960/2950 series .
• Mobility/Wireless GSM, LTE, UMTS, HSPA, VoLTE, WiMAX WiFi
• Providing support to our Director of Event Technology DETs staff Hotel clients.
• Cisco Unified CM Administration web base application Moves, Add Changes.
• Working knowledge of Endpoint devices: Cisco third-generation IP Phones 7960G, 7965G etc , Cisco Wireless IP Phones, Cisco IP Communicator.
• Between Projects from

Associate Project Manager

confidential

• Manage 20 to 35 Migration Projects SBC to AT T Platforms for Private Line.
• Acting as project liaison for the AT T Account Team and SBC Account Team.
• Familiarity with telecom Operations Support System OSS .

Provisioning Engineer/Circuit Design

• Migration of network circuits from SamWare Microsoft Access to MetaSolv/TBS Solution Version 6 .
• Familiarity with telecom Operations Support System OSS .
• Accountable for design, manage and implement the activities associated with key business functions.
• Cisco Contact Center/Wireless Protocol Affiliations
• Dual-tone Multifrequency DTMF touchtone, Call Control SCCP, MGCP etc
• Cisco UCCX 300 Plus Agents : IP-based Automated Call Distribution ACD , IP IVR.
• Cisco UCCE supports thousands of agents : Cisco Unified Communications Manager, Cisco IP Interactive Voice Response IP IVR , Call Router, Customer Voice Portal CVP , IP Phones.
• WWAN EV-DO, LTE, WiFi, WiMAX , WLAN, WPAN Wireless USB, ZigBee, Blutooth