Technical Analyst Resume Profile

IDENTITY AND ACESS MANAGEMENT/SECURITY ADMINISTRATOR/DATA SECURITY PROVISIONING

Highly qualified and educated professional with over 15 years of information technology experience in the insurance, financial services and utilities industries.

SUMMARY OF QUALIFICATIONS

Wide knowledge of fundamental security concepts, information security standards, rules and
regulations
Excellent logic building, critical thinking, analytical, communication and interpretational abilities
Ability to perform well with little to no supervision as well as remain an outstanding team player
Strong knowledge in key areas of network access and security systems
Self-control and adaptability with strong problem-resolution experience
Highly driven with the initiative to learn and develop new skills
Exceptional facilitation, negotiation, customer service, and relationshipmanagement skills
Loyal, honest, and flexible self-starter with very strong work ethic

PROFESSIONAL EXPERIENCE

confidential

Data Security Provisioning/Analyst

FERC, NERC, SOX regulatory compliant discretionary and workflow-based account provisioning for over 9000 employees at every level of the organization
Segregation/Separation of duties utilizing access control in relation to onboarding, migration, terminations, and suspension
Role mining, role change, role policy enforcement, role violations
Documentation of provisioning/security steps of all internal applications/new methodologies
Works directly with all plants, regions, and the GOB to proactively address any security concerns

Environment: Active Directory, IDM, RSA, Syferlock Gridguard, Desktop Authority, Radia, Systems Center Configuration Console, Symantec Endpoint, Norton, McAfee, Dameware, PC Anywhere, Remedy, Attachmate Extra, MS Exchange Server console/shell , Rightfax Enterprise Manager, Sharepoint, Webex, Oracle EBusiness Suite, FTP, Websense, Vista Plus Server Admin, MS Office

confidential Technical Analyst

Resolving issues for a variety of printers, networks, and operating systems
NT, Unix, Windows 2003 server support
Troubleshooting remote access software and palm pilots
Troubleshooting and usage education of market data applications
Personal technician for branches migrating to new infrastructure
Environment: LAN/WAN, TCP/IP, T1/T3, Routers, Switches, NT, Unix, Windows 98,
MS Office, Remedy, Smart Station

confidential

Technical Support Manager/Business Analyst

Decreased average abandon rate to under 2 with 30 increase in call volume
Decreased average speed of answer to under 30 seconds
Performed quality review on call documentation
Liaison for management, in-house development team, and software vendors
Business captain for franchise integrated website project
Budget/Cost Center maintenance
Performance appraisals and evaluations
Staff scheduling
Train and develop employees on new service methodologies
Environment: Novell, UNIX, AS400, DOS, MS Office, Internal Ticketing

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