OBJECTIVETo provide leadership and true value to an organization allowing me to enhance and further exhibit my skills.

QUALIFICATIONS

Leadership

Management

Desire to learn

Innovative problem solving techniques

Strong technical support skills

Ability to drive projects from conception to deployment

Enterprise Architecture

Dedicated and loyal team player

Comfortable with customer facing problem solving.

Advanced issue analysis solution development and business case selling.

TOOLS: TECHNOLOGIES Hands - on experience in the following technologies

Microsoft Terminal Services 2008

Citrix XenApp 1.8 4.0 4.5 5.0 6.5 7.5 and 7.6

Citrix XenDesktop 4.x 5 6.5 7.1 7.5 and 7.6

Citrix XenServer 5.x

Citrix AppDNA 6.2

Citrix StoreFront Cloud Gateway Express

Citrix Provisioning Services 6.x 7.0 7.1 and 7.5

Citrix User Profile Manager 4.x

Citrix Universal Print Server

Citrix Desktop Director

Citrix HDX Monitor

Citrix Secure Gateway/Netscaler All

Quest Migration Move Manager

Quest vWorkspace 7.0 7.1 7.2

Microsoft Hyper-V

VMware vSphere

VMware View Orchestrator

VMware ThinApp

VMware HA DRS Storage DRS vMotion

Wyse ThinClient Technologies

PowerShell VB Script Perl Shell VB C HTML

Cisco UCS Blade chassis / rack mount servers

Microsoft Windows Server All

Microsoft Exchange 5. / Online

Microsoft SQL Server

Load Balancing / Clustering F5 NetScaler Windows NLB

Microsoft Active Directory Architecture and Design

Microsoft Office Productivity Suites

Microsoft SMS 2.0 2003 SCCM 2007

MobileIron

Microsoft Internet and Security Acceleration Server

IIS 5.0/6.0/7.0

EMC NetApp storage designs implementation

EMC VSPEX design and implementation

Cisco routing and switching

Cisco Call Manager and Unity Express

Microsoft AppV 5.0

Cisco Pix/ASA Switch and Router configuration

Citrix XenMobile

Blackberry Enterprise Server

Backup Solutions ArcServe Legato Veritas/Symantec CommVault

Virus Protection McAfee Symantec Endpoint Protection Trend

Content Filtering WebSense Surf Control Trend

Disaster Recovery Planning / Testing

Symantec Enterprise Vault 8.x 9.x and Cloud KVS

Microsoft OCS 2007 Lync 2010 Lync 2013/Online

SKILLS PROFILE

Michael is a results-oriented professional with progressively in-depth IT experience and heavy exposure to investment banking financial and entertainment institutions with extensive hands-on experience planning implementation of Citrix XenApp/Metaframe/Presentation Server 6.5/5.0/4.5 Citrix CSG CAG NetScaler/Web Interface and SSO. Windows 2008/2003/NT MS Exchange 2010/2003/2000/5.5. Dedicated to bringing forward sound technical solutions with a background that spans over 18 years of delivering IT solutions. Very passionate about understanding business needs technical architecture and best practices for IT. Hunger for things working right and learning cutting-edge out-of-the-box philosophies often carry him across a myriad of technologies.

Primary area of focus is the delivery of applications desktops. These solutions allow him to design implement and support solutions that directly impact the end-user which impacts their contribution back to the organization. Establish policies and guidelines for the organization. Instrumental decision-maker on cross-functional globally diverse teams with unique combination of in-depth technical knowledge managing experience and customer-first attitude. Comfortable with customer facing problem solving advanced issue analysis solution development and business case selling. Experience with Management of team including coordination budgeting scheduling quality control and work progress of projects.

PROFESSIONAL EXPERIENCE SUMMARY

Microsoft certified IT Professional in Lync Server 2010 Enterprise Messaging Administrator on Exchange Server 2010 Windows Server 2008. Microsoft Certified Solutions Expert in Private Cloud and Server Infrastructure. Azure . VMware Certified Professional on vSphere 5 VCP . ITILv3 Foundation certified. AppSense certified for Environment Manager and Application Manager. CCA NetScaler 9.3.

Provided design third level support implementations of Citrix XenApp 4.x 5.x 6.x 6.5 FR1 FR2 FR3 XenDesktop 5.x to 7.x Provisioning Server 6.x XenServer 5x CAG/NetScaler SSO Store Front 2.x Web Interface 5.x License Server 11.x AppV 4.x to 5.x APPDNA 6.x to 7.x in an enterprise environment including VDI deployments of XenDesktop 5.5 5.6 upgrades to XenDesktop 7 HP Thin Win.7 . Upgrades migrating from legacy Metaframe/WinFrame farms and published desktops.

Provided third level support and administration of global Exchange Messaging environment consisting of 350 MS Exchange 2010/2003/5.5 Servers BES Good MobileIron CAS DAG HUB OCS/Lync and Outlook Web Access OWA Servers servicing users globally

Management of MobileIron/AirWatch/GOOD/Citrix XenMobile MDM Enterprise with App Controller WorX Mobile Apps Symantec.Cloud MessageLabs EnterpriseVault.Cloud OCS Lync Server MS Antigen Tumbleweed MMS WorldTalk Smart Relay Hosts

Management of team including coordination budgeting scheduling quality control and work progress of projects. Establish policies and guidelines for the organization. Instrumental decision-maker on cross-functional globally diverse teams with unique combination of in-depth technical knowledge managing experience and customer-first attitude.

TECHNICAL EXPERIENCE ACCOMPLISHMENTS

Implemented Citrix Provisioning Services for a customer to eliminate 90 10 TB of the Citrix related storage footprint.

Designed and implemented a pilot implementation to support 5000 users utilizing Quest vWorkspace for several published medical applications and VDI desktops for a healthcare customer.. Provided a successful POC of XenDesktop 5.5 for a healthcare customer that led to a redesign implementation and a purchase of 5000 XenDesktop licenses.

Specializing in TCP/IP DNS WINS MAPI POP3 LDAP Firewalls SMS SCCM AppSense Rightfax Server SMTP Clustering Windows 2008/03 DFS and RAID. VMWare ESX 5/3.5 VSphere 4.0 ESXi VMServer MessageLabs Tumbleweed MMS Quest MMM SharePoint Portal /Services SurfControl GoodLink Good Enterprise BES Sybari Antigen EnterpriseVault./cloud NetIQ

Redesigned and implemented a multi-datacenter Citrix XenApp 5 environment of 500 servers for a healthcare customer to resolve issues with stability consistency and end-user perception. Project required interviewing application owners documenting installation tasks and escalation procedures eliminating single points of failure resolving 95 of printing issues and standardizing desktop / application delivery.

Expertise with core Citrix XenApp and XenDesktop services including but not limited to Zones License Desktop Delivery Controller Application Profiler PVS Policy Management and web interface. Deep technical understanding of Presentation Server Core technologies e.g. Windows TS CSG WI DDC RM DB Clients . Strong troubleshooting mindset parsing event log Sysinternals Putty WinSCP Notepad and analyzing memory dumps

WORK EXPERIENCE confidential

Messaging and VDI Consultant

Engagements included Exchange Migration Enterprise Vault upgrade from 7.5 to 10.0.1 OCS 2007 to Lync 2010 migration Good for Enterprise XenMobile and BES 5 to 10 MobileIron.

Lead design configuration subject matter expert on Exchange2K3/2K7/2010/2013 and Exchange Online/Office 365.

Migrations of several companies from Legacy Exchange versions to Exchange and Office 365. Company user counts ranged from employees.

Exchange migration included infrastructure analysis Exchange 2010 architecture design server sizing hardware refresh public folder migrations and migration of 10 000 mailboxes.

Enterprise Vault upgrades included 3 software upgrades a forklift hardware upgrade from standalone to clustered servers on premise to cloud - multiple client upgrades CA and Clearwell DA upgrades.

Managing Citrix products including but not limited to EdgeSight CAG XenApp XenDesktop NetScaler and core Citrix services including but not limited to Zones License Desktop Delivery Controller Application Profiler Provisioning Services web interface. User profile personalization customization Personal VDisk configuration

Packaging Repacking software/applications with App-V 5 XenApp Profiler WISE AdminStudio 11.5 ThinApp onto VDIs such as XenApp/XenDesktop VM Horizon View Lead efforts on multiple Lotus Notes to Exchange migrations.

Served as a top-level technical expert in the infrastructure analysis design implementation and maintenance of Citrix XenApp XenDesktop XenServer PVS/MCS NetScaler SSO XenMobile MDM with WorX mobile apps

Design and implement VDI solutions based on Citrix XenDesktop/XenApp VMware View Quest vWorkspace

Lead projects from discovery through implementation Customer ranged in size from 10 - 5 000 seats Largest implementation Multi-datacenter XenApp 5 implementation for a 50 location healthcare management company. Designed a new architecture and implementation plan for moving to XenApp 6.5 XenDesktop 5.5 for scanning stations. Core issues solved long login times printing user perception unreliable connections inadequate server hardware and storage resources HCL adherence inconsistency and repeat trouble tickets. Provided application packaging and sequencing support and training for customers and colleagues. Core Technologies Utilized Citrix XenApp 4.5 5 6.5 XenDesktop 5.5/5.6 XenServer 5.x/6.x Netscaler PVS 6.x Citrix Profile Management EdgeSight Proximity card authentication PowerShell Wyse/CLI ThinClients

Conducted Citrix Infrastructure assessments

Presented findings and recommendations for redesign and implementation Provided crisis resolution Developed PowerShell scripting to gather Citrix Farm data and present into collapsible HTML pages.

Conducted performance monitoring analysis across software networking storage and server hardware to ensure properly functioning systems and compatibility

Developed and mentored team members to integrate and support desktop initiatives

Provided Active Directory/SQL/Exchange/clustering design and support

Provided Cisco UCS hardware design and implementation

Streamlining processes and procedures to provide stability and consistency for customers

Developed documentation scripting and processes for the deployment of Citrix Farm components applications to provide a consistent delivery to the end-user to include application packaging and server deployment methods.

Presales engineer / architect

Citrix Messaging/MDM solutions Cloud hosted solutions VMware Storage solutions confidential

Lead Infrastructure Engineering Manager

Managed a team of 4 Senior Citrix and Messaging Engineers and 6 Level 2 Technicians to provide 24x7 support of the MDM Citrix and Messaging Systems.

Served as Senior Infrastructure Engineer with concentration in the Citrix and Exchange Infrastructure for a large multi-zone Citrix farm with 12 000 concurrent users in multiple countries USA Canada UK and Australia - 20 Exchange 2013/2010/03 OCS Lync Citrix Servers in 3 datacenters. Lead design configuration subject matter expert on Exchange 2003/2007/2010 and Office 365. MessageLab Good Enterprise XenMobile MDM MobileIron and BES 4.1 5 third level support.

Build configure deploy support of Citrix NetScaler 10.1 9.3 x - GSLB Content filtering Application Firewall. Managed CAG 5.0.4.x Web Interface/Storefront support/configuration.

Third level support of Citrix Presentation Server 4.0 and XenApp 6.5/4.5 farms Single Sign-on/Password Manager 4.x Web Interface Provisioning Server XenServer Installation Manager CAG CSG NetScaler Branch Repeater WanScaler XenDesktop 7/5.6/4 DataStore and W2K3/W2K8 Terminal Services running on VMware ESX.

Lead Branch Repeater configuration deployment of and management across several sites.

Designed and rolled out VDI using Citrix XenDesktop 5.5 WindowsXP with WYSE terminals. Lead upgrade of XD 5.5/5.6 WYSE to XenDesktop 7 Windows 7 with HP Thin Clients. 1500 concurrent users.

Worked closely with department leaders to translate business goals to technology solutions

• Design and deployment of Symantec Enterprise Vault and Enterprise Vault.Cloud. Composed documentation for end user access and usage. Lead in designing framework and implementation of EV.Cloud of mailbox archive PST - Configured mailbox journaling. Lead project engineer for deployment and 3rd level support for OCS 2007 R2 and Lync 2010 Lync 2013.

confidential

Senior Systems Engineer Report to VP/ Manager of Shared Services America to establish performance objectives for mission-critical systems supporting Confidential s financial firm including Third level support usual for Exchange server systems. Managed 200-Exchange servers multiple site production. Provided leadership critical for successful merger of Bank One s Exchange Servers platform into Domino/Lotus Notes systems -coordinated personnel assignments and trained junior system administrators. 3rd level support for the installation monitoring and maintenance of Exchange servers and all the associated equipment/processes involved with email delivery - including routing security anti-spam anti-virus storage management and backups. Provided 3rd Level support for Exchange and Domino R5/6 -- proficient with disaster recovery and reliability. 3rd level support for Rightfax server and Good BES/Blackberry Enterprise Server. Additional strengths with Exchange 2003/5.5 Sametime Citrix PS 4/1.8 KVS EVault BES 3.6/40 confidential

Exchange Engineer Consultant/Project Manager

Implementations included production Active Directory Root DC Child DC DHCP FSMO placements DNS WINS server installation and setup. Create managed Group Policy Objects. Lead motivate and managed global Exchange Server teams supporting all UN email upgrade and consolidation of legacy mail systems into Exchange 2003.

Provide reports metrics and summaries regarding email projects to executive leadership. Provided Blackberry Enterprise Server 3.6 installation support and management. Directed IS divisions within the UN toward leveraging best practices and developing collaborative relationships. Project included the coordination and execution of UN s upgrade from two MetaFrame 1.8 farms to MetaFrame XPe Presentation Server. Training for staff engineers as it related to the Exchange Server 2003 Citrix XPE Presentation project. confidential

Exchange Server -Citrix Engineer

Lead engineer directing all technical operations in migrations and implementation of 50 MetaFrame 1.8 servers/ 25 Applications to MetaFrame XPe Presentation Server including application testing load testing server designs for Citrix Metaframe XPe Web Interface Publish applications/ desktop and CSG configurations. Managed a team of five consultants in migrations process and implementation of Windows 2003 Active Directory with Exchange 2003.

Installed and configured Secure Gateway with 2 load balanced STA s for fault tolerance. Installed and configured Web Interface/ NFuse with https/SSL access. Replicated Citrix data store/ to a SQL database.

Performed IS Defrag MTA checks restoring servers restoring mailboxes mailbox moves and overall 3rd level global Exchange 5.5 2003 enterprise server support. Exchange server preventive maintenance problem resolution involving work queue increments diagnosing of failed services and providing root cause analysis. confidential

Exchange Engineer

Performed Mailbox migrations from Exchange 5.5 to Exchange 2000/2003 with BindView RMS console for Exchange and Quest MMM Mailbox Move Manager.

W2K implementations included production LDAP/DHCP/DNS/WINS/RAS server installation ADSI edit and configuration as well as FSMO placement.

Provided 3rd level support and maintenance for Exchange 5.5/2000 Servers Citrix Metaframe 1.8 and Windows 2K servers. confidential

Exchange Systems Engineer- AVP

Managed a team of three engineers responsible for overnight management and administration of the global Exchange Messaging environment consisting of 350 MS Exchange 5.5 Servers Internet Mail Service IMS servers BES and Outlook Web Access OWA Servers servicing users globally.

Responsible for the planning strategy operations coordination scheduling work progress of projects support establish policies and guidelines for global messaging within ML Americas and management of team. Managed project teams and resources to deliver and execute successfully on numerous complex projects in a time and resource constricted environment such as X.400/ Directory Synchronizations to Dubai Chile and South Africa.

Installed configured maintained and troubleshoot EXCHANGE 5.5/2000 in Merrill s multi-site environment running on NT/2000 platform.

Management of the Corporate SMTP gateway consisting of Trend Micro InterScan Virus Wall Tumbleweed MMS WorldTalk Smart Relay Hosts

Installed and configured AV software such as Sybari Antigen and Scan Mail for virus filtering and scanning. TVCS for central management of virus protection.

. confidential

Exchange Server Administrator

Project included migration from GroupWise users onto Exchange 5.5. Installed and configured an Exchange Server to serve as public folder server. Mailbox migration to Exchange 5.5 from Exchange 4.0. Duties also included server maintenance such as monthly defrags of Information stores and responding to and resolving problems with the servers connectors and other components of the E-mail environment

Responsible for all message connectors their configuration and documentation SMTP X.400 etc. perform administrative functions as necessary creating user accounts setting access permissions configuring client profiles and general trouble shooting responsible for all security issues associated with centralized and de-centralized administration. Trend Micro updates of pattern files virus filtering. confidential

Exchange Server Administrator

Member of messaging project responsible for migrating mailboxes from Banyan Vines to Exchange 5.5. Upgraded several servers from Exchange 5.0 to 5.5. Day to day maintenance such as problem resolution involving work queue increments preventive maintenance and root cause analysis. Other roles include troubleshooting TCP/IP DNS and WINS related issues.