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Sr. Consultant Resume

Round Rock, TX

SUMMARY:

Senior Consultant known for ability to focus on reducing OP EX and/or increasing internal and external customer experience metrics. Recognized for successfully managing complex IT projects requiring advanced analytic and project/program management skills and SDLC strategies. Strengths include the implementation of Lean Six Sigma strategies, working cross functionally with various teams, strong people management skills, attention to detail and a drive for results.

SUMMARY OF SPECIFIC SKILLS:

  • Operations Management
  • Metric Definition Management
  • Project Management
  • Sales/Manufacturing Liaison
  • Vendor Management
  • Escalations Analyst
  • Program Management
  • Large Scale Order Deployment
  • Organizational Agility
  • SAS JMP Statistical Analysis Software user
  • Customer Facing Project Mgmt./Consulting
  • Advanced Data Analytics/Process Improvement
  • Ability to work cross Functional among teams and organizations

PROFESSIONAL EXPERIENCE:

Confidential, ROUND ROCK, TX

Sr. Consultant

Responsibilities:

  • Employed the use of advanced analytics to identify work flow and customer experience improvement opportunities.
  • Advanced data analysis and process mapping drove improvements in key performance indicators that resulted in improved metrics and customer experience.

Sr. Consultant

Confidential

Responsibilities:

  • Developed a process allowing two companies to work together without IT engagement
  • Implemented and tracked metrics that defined success or failure of the pilot
  • Managed temporary personnel use to execute pilot
  • Successfully presented pilot executive report delivery
  • Successfully drove cross functional initiatives that positively touched sales, manufacturing, technical support, and legal organizations
  • Developed risk mitigation strategies for working with an outside supplier of a strategic line of business
  • Gathered business and IT requirements for managing orders between two desperate processes that were fed into IT project activities.

Global Sales Operations Consultant

Confidential

Responsibilities:

  • Trained employees on strategic planning and implementation of DellPlus processes, service offerings, and selling skills for both new hire and current sales reps
  • Managed the strategic planning and implementation of DellWare processes, products, and technologies programs for the corporate sales force
  • A strong need for detail, organization, project management, and verbal and written communication skills were required

Computer Software & Peripherals Sales Rep

Confidential

Responsibilities:

  • Developed, maintained, and projected sales for a multi - million dollar account portfolio

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