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Account Manager Resume

Stoughton, MA

PROFESSIONAL PROFILE:

  • Highly responsible and conscientious team player with extensive experience in Telecommunications.
  • Well organized proficient Account Manager with solid experience in dissecting, documenting and optimizing services with streamlining bill verification and allocation process.
  • Significant background as a Biological Research Technician for the United States Forest Service, as well as diversified experience in and Customer Service.
  • Process Improvement Management
  • Excellent Interpersonal Communications
  • Outstanding Customer Relationship Building and Development
  • Aptitude for Independent Problem - Solving for Field Installations

PROFESSIONAL EXPERIENCE:

Confidential, Stoughton, MA

Account Manager

Responsibilities:

  • Managed voice and data activities for Multi million dollar National Account
  • Managed all aspects of telecom voice and data services for Offices and Teleworkers.
  • Developed a central data base with inventory of each site, establishing well defined processes and procedures for branch office support.
  • Coordinate all moves, adds, changes and installs of voice/data services as well as bill analysis.
  • Implemented and configured requirements for new Work at Home platform for telecom services for client.
  • Compile and summarize Local and Long distance carrier services with advising of optimal plans and assist with contract negotiations.

Confidential, Boston, MA

Manager/Trainer/Customer Service

Responsibilities:

  • Served as competent Acting Manager of up to 10 Customer Service Representatives in Business Marketing Center.
  • Prepared employee schedules, conducted group meetings, maintained records for tracking sales objectives of Service Representatives, conducted presentations for new products, reviewed job performance evaluations and coached employees to achieve goals.
  • Diplomatic style of management with strong ability to motivate employees.
  • Also had concentration in comprehensive and Development, including developing and delivering instructional courses for Business Customer Service Representatives and Marketing Personnel. Experience in Multimedia Based e-Web .

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