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Volunteer Communication Receptionist Resume

Washington, DC

SUMMARY:

Ambitious and dependable professional with proven ability to provide reliable and efficient office support. Offers utstanding communication, teamwork, troubleshooting and customer service skills. Self - motivated individual and able to effectively take on leadership roles, train personnel and achieve corporate goals.

TECHNICAL SKILLS:

  • T1 Telnet Ping VPN
  • Cisco - 2600 HP Openview Ethernet TCP/IP
  • Cisco 2950 Switches Frame Relay TFTP FTP
  • People Soft RPGII Dbase Access
  • Assembly Remedy Lotus Notes Visual Basic
  • Word Perfect COBOL Advance COBOL Microsoft Office Suite
  • VTAM MVS/XA Nikon Super Coolscan 9000 ed Scanner
  • OS/3090 VSE/ICCF SSX/VSE
  • TSO, IOF, ISPF IBM 3480 STK Drives IBM 3490 STK Drives
  • IBM 3490E A20 Tape Drives CISC/CNTL-M Scheduler Amdahl 5995 Millennium 2013A
  • GS20 13A Pep Console Manager Amdahl Millennium Mainframe Xerox 4050, 4590 Enterprise Printer
  • Netview

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Volunteer Communication Receptionist

Responsibilities:

  • Answering the telephone in a professional manner, screens calls, takes messages and relays to coworkers.
  • Answering public inquiries and information requests via telephone, postal mail, or e-mail about the National Parks, special events, and public programs.
  • Assisting with clerical duties, including typing, filing, faxing, photocopying, scanning and other duties as assigned.

Confidential, Rockville. Maryland

Computer Operator

Responsibilities:

  • Provided support for IBM System Z9 mainframe front end processor and IBM master consoles and printers.
  • Monitored the telecommunications network to ensure all lines stay active.
  • Analyzed and diagnosed batch automated CA1 tape management system, tape drive, high speed and online systems related problems, taking appropriate corrective action.
  • Took the initiative to assume team lead role during manager absence and quickly proved ability to motivate and supervised personnel.
  • Assisted the Agency’s users community by interacting with end users, vendors, systems programmers and other data center specialist to meet technical requirements.
  • This involved troubleshooting problems, effectively displaying good communication and interpersonal skills.
  • Maintained the tape library production environment.
  • Operated and maintained all security surveillance and environmental equipment .

Confidential, Rockville, Maryland

Electronic Equipment Specialist

Responsibilities:

  • Assisted in maintaining Confidential ’s agency-wide office automation equipment inventory systems such as PeopleSoft Asset Management.
  • Fulfilled all requests for office automation equipment via Remedy; opened updated and closed tickets.
  • Assigned and distributed equipment handled equipment disposal and conducted customer follow-up to assess satisfaction.
  • Provided training to new employees to ensure expertise of Confidential system so that they can work independently in a short time frame.
  • Basic troubleshooting, maintained and repaired electronic, optic and mechanical components such as microcomputers, laser printers, video monitors. Generated production reports.

Confidential, Silver Spring, Maryland

DISTRICT COURT CLREK

Responsibilities:

  • Prepared the courtroom for the day’s scheduled trials, which included testing all recording and computer equipment for proper operation.
  • Verified that all parties, i.e. complainants, defendants, officers, witnesses and States’ Attorneys are present and in the courtroom prior to calling the judge into the courtroom, sworn in witnesses.
  • Generated the correct paperwork for each case and reviewed all paperwork for accuracy before submission to the judge for signature.
  • Prepared all necessary paperwork such as probation, restitution, fingerprint, community service, deferred payment forms, judgment sheets, commitments and releases.
  • Assisted the public in person, writing and via telephone about court dates and locations.
  • Generated printout for payment of fines and court costs.

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