Claim Supervisor Resume Farmington, CT - Hire IT People

Insurance specialist, with many years of experience, seeks a new challenge where I can apply my experience in supporting and assisting management and training operations.

Summary ofQualifications

Demonstrated Abilities:

InfluencedUpper, Middle and Front-line management to support and assist in executingtraining to 350+ staff on a voluntary and ongoing basis.
Effectivelycommunicated (written and oral) with large and small groups including datacompilation and reporting on results to Home Office and the office managementteam on a quarterly basis.
Workedindependently and effectively with internal and external customers; networkedwith others outside of the P & C line of business for innovativesolutions to common problems.
Ledstrategically including building inter-department teams on Innovation,Diversity & Inclusion, and recruited Supervisor training liaisons whoparticipated in conducting training on a voluntary basis.
Effectivelymanaged changing priorities based on trends in business results and qualityreviews by developing and executing training.
Supervisedand coached for improved performance; trained new hires in unit who arecurrently performing at exceeds expectations.
Proficientin MS Office Suite
Demonstratedclaim technical skill

ProfessionalExperience

June 2005-April 2011 Confidential Farmington, CT ClaimSupervisor

Supervised six adjusters handling No-Fault claims in theNew York jurisdiction. Performancemanaged, coached, and reviewed files for quality, compliance and customerservice. Managed personnel issues,attendance, reviewed business letters and other correspondence. Responded to Department of Insurancecomplaints, monitored adherence to various SOX, company and regulatoryrequirements. Resolved escalated customer complaints.

2001- June 2005 Confidential Farmington, CT Training& Development Leader

Responsible for development and coordination ofoffice-wide training plans for 350+ claim associates with diverse skills setsand changing priorities. Course development and facilitation. Utilized needsassessment tools to determine training needed to meet company and officeobjectives. Tracked and compiled
training data.Motivated and influenced stakeholders at all levels.

2000-2001 Confidential Farmington, CT Training Specialist

Responsible for coordination and facilitation of all NewHire training. Conducted preparation for CT licensing examination of newhires. Assisted TDL in training needs assessment, development andimplementation of office training plan.Facilitated classes, compiled data of outcomes.

1994 - 2000 Confidential Hartford, CT ClaimRepresentative

Investigated and adjudicated Auto/GL claims for Personal& Commercial lines. National account liaison. Authority to 100k. Officetrainer and computer facilitator.

Education B.S. Early Childhood Education Teacher Certification in CT Teacher Certification Program Associate in Claims (AIC)

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Claim Supervisor Resume

Farmington, CT

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