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Fleet Account Manager Resume

Greenville, NC

PROFILE:

  • Over 20 years combined experience in product management, sales, customer support, project management, business development, and national accounts
  • Ability to direct complex projects from concept to fully operational status
  • Hands - on contract negotiations
  • Goal-oriented individual with strong communication skills
  • Organized, highly motivated, and detail-directed problem solver
  • Proven ability to work in unison with dealers, engineering, sales force, finance and other internal and external customer to accomplish goals
  • Successfully partnered with international counterparts for introduction of product
  • Provides comprehensive marketing and sales performance appraisals, including industry size and trends, sales forecast, application requirements, competitive situations and countermeasures for improvement. Recommends product configuration and price structure adjustments to assist management in decision making regarding the need for new or improved product marketing programs. Coordinates the gathering and analysis of Voice of the Customer input in the development of New Product Program ( Confidential ) Functional Specifications.
  • Participates in Core Team activities of corresponding Confidential programs for assigned products.
  • Delivers continuous feedback to the Program Manager to ensure alignment of product development with Business Plan objectives for the program.
  • Coordinates cross-functional focus teams to implement Confidential New Product Introduction dealer meetings.
  • Applies industry experience and product application expertise in the development of product related materials required to effectively introduce and support sales of new, improved, and current products. Includes the development and presentation of sales materials on and competitive products.
  • Responds to field and dealer inquiries on product related issues, including pricing, specifications, applications, market trends, availability, competition, and competitive countermeasures. Continuously evaluates competitive trends and developments in related technologies.
  • Identifies and develops proposals for market competitive systems for applications branded products.
  • Directed recruitment and retention of staff.
  • Trained, supervised and evaluated staff, coached employees
  • Successfully refined and implemented new projects
  • Product Management
  • Sales and Fleet Management

EMPLOYMENT:

Fleet Account Manager

Confidential, Greenville, NC

Responsibilities:

  • Maintain existing large fleet customers
  • SalesForce.com updates

Product Analytics Manager/Business Analyst

Confidential, Houston, TX

Responsibilities:

  • Pricing and competitive updates
  • Competitive database design and implementation
  • Cognos Reports writing and project lead
  • Competitive analysis
  • Requirements gathering
  • Project Management

Product Manager

Confidential, Houston, TX

Responsibilities:

  • New Product Introductions - led several teams within organization to ensure that all Confidential marketing materials are completed on schedule
  • Product Manager of Confidential
  • Product Pricing and Options Pricing and Analysis
  • Voice of the Customer
  • , on-site or through webinars, creation of all product and competitive materials
  • In the “Iron” of forklift to dealer sales, national account sales and Regional Sales Managers
  • New Product Program team member responsibilities ensuring team understands market and marketing needs
  • Approval of engineering changes, enhancements, options and product features
  • Product Life Cycle
  • Development of marketing material to support product lines

Business Development Manager/Sr. Fleet Manager

Confidential, Houston, TX

Responsibilities:

  • Responsible for negotiating, executing, and administering fleet management contracts with large national account customers.
  • National Accounts Sales and sales support of forklift fleets and associated services
  • Major Account Fleet Development for factory dealership Lonestar Lift

Lead Customer Service Representative

Confidential, Grand Rapids, MI

Responsibilities:

  • Sales and customer support for the outboard stern/drive division
  • Directed day to day operations with customer support team

Customer Support Manager

Confidential, Grand Rapids, MI

Responsibilities:

  • Responsible for all aspects of sales support and customer support for ERP Barcode Data Collection and electronic data interchange software
  • Developed and Managed customer support group including 9 customer support representatives and 3 computer software engineers

Customer Support Representative

Confidential, Grand Rapids, MI

Responsibilities:

  • Oversaw the completion of the post sales cycle process from pre-implementation to production into maintenance.
  • Customer, help desk, designed program manuals

Business Analyst

Confidential, Troy, MI

Responsibilities:

  • Special Projects for Confidential Power Train Division

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