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Legal Assistant Resume

PROFESSIONAL EXPERIENCE:

Confidential

Legal Assistant

Responsibilities:

  • Assisted in the establishment of new office of law firm that assists clients with Social Security disability appeals.
  • Sort, open, and scan incoming mail.
  • Maintain office computers and networked equipment.

Confidential

Customer/Technical Support Agent

Responsibilities:

  • Worked with customers to troubleshoot problems with voice over IP and hosted PBX service.
  • Used SIP - tracing tool to identify and report network problems and application bugs.
  • Participated in testing of software upgrades.

Confidential

TAC Technician

Responsibilities:

  • Worked with customers to troubleshoot and resolve TCP/IP connectivity problems.
  • Performed cooperative testing to identify line problems, and reported them to local telephone companies.
  • Drove the resolution of escalated trouble tickets.
  • Configured SDSL routers.
  • Assisted in identifying possible network abuse.

Confidential

Courtroom Clerk

Responsibilities:

  • Managed operations of an assigned courtroom each day, under the direction of the judge.
  • Completed paperwork for judge ’ s signature.
  • Updated docket entries and maintained accountability for prisoners.
  • Assisted in jury selection and administered oaths to witnesses.
  • Updated cases in court computer system.

Confidential

Migration Technical Assistant

Responsibilities:

  • Assisted in the migration of several thousand Confidential / Confidential digital subscriber lines to Confidential ’ network by troubleshooting problems and making recommendations to improve migration process.

Confidential

Network Operations Center Technician

Responsibilities:

  • Communicated with customers by telephone and e-mail to troubleshoot and resolve Internet connectivity and e-mail issues.
  • Reported line problems to DSL providers.
  • Handled escalation of SMTP/POP e-mail trouble tickets;
  • identified and informed management of an e-mail problem affecting multiple customers, resulting in its successful resolution.

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