OH Data Resume Profile

Objective

To acquire a position in an innovative and collaborative company, where I can further enhance and improve my technical and leadership skills to benefit the company's image and value

Experience

Confidential

Responsible for replicating customer data from Columbus, OH Data center to Poughkeepsie, NY Recovery data center utilizing IBM's SAN Volume Controller Global Mirror
Installed and configured data replication using IBM Global Mirroring. Monitored the initial data synchronization process between Columbus, OH to remote site at Poughkeepsie, NY.
Developed diverse skills in numerous SAN devices, including IBM SVC, IBM Total Productivity Center, DS4000, DS5000, DS8000, NetApp, Cisco and Brocade SAN Switches/Directors, HP and EMC.
Extensive end-user contract to troubleshoot and resolve technical issues for the SAN environment
Helped restore several clients' SAN environments after an outage
Collaborated with other IBM Support teams to better serve the client's needs
Provided written documentation, established procedures, and methodology for work processes.
Experience supporting global systems and working with a global team overseas.
Experience with Root Cause Analysis to determine source of issues and recommended resolution
Designed, planned, and reviewed implementation plans on storage devices for the client's SAN environment.
Performed environment Health-Checks and took appropriate measures to raise awareness to ALL issues active during the checks.
Has achieved a high success rate for all changes done on customer environments
Personally Migrated work station from Windows XP to Windows 7 and to Linux Red Hat .
Working knowledge of Linux Red Hat
Monitoring and tuning the NetApp storage area network and disk parameters to achieve optimum performance
Identified and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
Automated client health checks for IBM's clients to increase work production using Bash for scripting.
Have allocated and deallocate space for client environments upon their request.
Have configured and created NFS and CIFS on EMC VNX for clients upon their request.
Full understanding of account and internal ticketing systems with a strong knowledge of ISM Maximo
Full understanding of client internal ticketing systems with Remedy
Managed, maintained and implemented data storage solutions utilizing IBM DS8000 Arrays
Supported Brocade Switches VxWorks based and Linux based
Knowledge and understanding of Brocade network zoning.
Provide monthly capacity reporting / performance evaluations.
Coordinated with other IBM teams to migrate storage from older storage arrays to IBM Storage XIV, DS8K that is managed behind SVC.
Created Volumes for customer needs
Created and Presented LUNs for customer needs
Created and troubleshoot Export/Share permissions
Experience supporting an enterprise-level account
Ensured compliance with SLAs, RTOs and RPOs.
Supplied storage analysis, capacity planning, and performance planning of storage components.
Performed basic administrative tasks such as reporting, maintenance, performance tuning, and log review.
Have created Devices, created Initiator Groups, added HBA WWNs, created Storage Groups and added devices to masking view to allocate in EMC VMax's.
Basic Knowledge on EMC Symmetrix Management Console
Basic Knowledge on Best Practice for Zoning in VMAX
Basic Knowledge of Storage Provisioning with EMC Symmetrix VMax

Skills

NetApp NCDA Certified
Able to work independently as well as in a team and manage projects from start to finish.
Very good communication skills
Bilingual: English, Tagalog
Strong analytical and organizational skills
Highly motivated to learn and improve myself and the companies image and value
Eager to learn and take advantage of new opportunities.
Demonstrated high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Major
Psychology

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