Office Administrator Resume Profile Charlotte - Hire IT People

OBJECTIVE:

To work as a Medical Office Administrator in a face-paced office setting that will utilize my skills and experience to enhance, sharpen, and build my personal and professional portfolio, while building and strengthening current and future client/employer relationship.

SKILLS:

Type 50 WPM Microsoft Office 2010
Extensive knowledge of medical terminology Windows 8
ICD-10 coding and billing 10-key
Ability to adapt to any work environment Avaya Multi-line phone system
Quick witted Troubleshooting PC for errors
Self starter and motivated Team player

WORK EXPERIENCE:

Confidential

Certified Nursing Assistant

Work as a Certified Nursing Assistant under the direct supervision of a Registered Nurse. Update floor RN of any changes in vital signs, monitor and document change in eating habits, change linen, provide incontinence care, assist with ambulation, transfers, gait training, and ADL's activities of daily living . Responsible for adhering to OSHA guidelines, completing CEU's, and inservice training provided at the facility.

Confidential

Patient Account Specialist PAS / Customer Service Specialist CSS

Contact third party carrier's to obtain prior authorization for procedures, and medical equipment. Utilize Emdeon to confirm coverage, and patient information. Responsible for maintaining and obtaining Certified Medical Necessity CMN , and Statement of Physician SOP prior to delivery of medical equipment and expiration of services. Utilized mainframe to to schedule pick up and delivery of medical equipment, processed 60 month switch for oxygen concentrators, maintain a log of warehouse inventory to ensure medical suppliers had equipment to service the eastern region. Responsible for processing, authorizing, inspecting, and collecting payment of signed tickets to ensure payment is received. Worked to clear over 65,000.00 claims aging holding for various reasons no authorization, no insurance, deceased, etc. Other duties as a CSS included contacting patient to follow up on doctor visits, and monitoring device usage. Contacted doctor offices to schedule patient appointments for mandatory face-to-face per Medicare guidelines.

Confidential

Financial Consultant

Answered over 200 inbound calls a day. Responsible for elucidating billing inquiries. Process request for credit line increases via web, phone, or in-store applications, determine credit risk per Credit Report Agency findings, apply promotional discounts to in-store purchases and setting up deferred payment arrangement, process and schedule credit card payments, contact local stores to notify and ensure that the deferrred interest payment arrangements are properly handled.

Confidential

Personal Lines Consumer Specialist

Answered in and outbound calls using Avaya multi line system. Set up First Notice of Loss FNOL for claims using NextGen. Elucidate coverages, and claim handling instructions. Responsible for assigning claims to adjusters per loss guidelines, schedule repairs, and reserve rental vehicles for clients. Contacted third party carrier to settle on clear liability claims. Assist with new employee training, transitioning from Claim File to NextGen software claim handling, record and interview witnesses involved in an auto loss to investigate and determine liability. During peak season assist with homeowner claims. Responsible for managing risk factors with reoccurring losses. Assist shift supervisor with weekly meetings, timekeeping, files, and employee records.

Confidential

Student

Completed 32 hours of curriculum studies that included, Social sciences, social behavior, mathematics, computers, literature, spanish, communication, office management, and finance.

Confidential

Certified Nursing Assistant

Assist RN with the care of post surgical patients. Chart and report vital signs, maintain log of intake/output. Assist with gait training, feeding, and care of surgical site. Talked directly with families, doctors, patients, and nurses to impliment a plan of care action transitioning to homecare. Volunteer assistance as a Certified Nursing Assistant to other units short staffed.

Confidential

Clerical Assistant for ASEP After School Enrichment Program

Worked directly with Site Coordinator to impliment school and safety rules and regulations. Collect child care payments, send out weekl reminders of fees due, collect on 30 day past due accounts, contact Childcare Resources CCRI to ensure childcare vouchers are current. Produce weekly reports reviewed by Site Coordinator to determine areas of need, and improvement. Attend monthly inservices, initiate weekly meetings to help build, strengthen, and structure the afterschool program.

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Office Administrator Resume Profile

CharlottE

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