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Hud Settlement Statement Reviewer Resume

Columbus, OhiO

SUMMARY:

Experienced corporate professional with over 16 years of internal and external customer service in various industries including financial services, property casualty insurance, State government and private industry. Technical writing experience including user guides and manuals, training materials, policy, processes, policies, and procedures, systems application manuals, and vendor related documentation. Highly recommended by previous employer. Strong knowledge of administrative and clerical procedures. Proficient in Microsoft Office software (Word, Excel, PowerPoint, Visio). Excellent customer service skills. Sensitive to and contentious of client confidentiality.

PROFESSIONAL SKILLS:

  • Technical writing and process development
  • Mortgage and financial services experience
  • Internal/External Communication skills
  • Accounts Payable and Receivable
  • Managing and prioritizing tasks capability
  • Meeting facilitation and employee training expertise
  • Spreadsheet creation and maintenance
  • Independent and motivated work ethic

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

HUD Settlement Statement Reviewer

Responsibilities:

  • Review funded and non - funded military customer loan fees; verify veterans received the proper military benefits; calculate amount of refund due to customer; conduct Q/A reviews of funded loans; compare information provided in CLOSR and i-Vault ; input financial data into Excel spreadsheet.; utilize APR Validation tool to re-calculate Loan APR; validate APR calculations on loan samples to ensure proper results.
  • Reviewed all military loan production to ensure adherence with program parameters
  • Created technical on-boarding procedures
  • Provided feedback to program manager on process flaws leading to possible errors
  • Recommended system enhancements to eliminate errors
  • Completed review of sample populations accurately loans within established time frames

Confidential, Columbus, Ohio

Technical Writer

Responsibilities:

  • Developed end user procedures for the Microsoft Outlook 365 Transition pilot program; collaborated with SME’s to review and test documentation steps; conducted step-by-step tests to validate the accuracy of the end user instructions; created technical on-boarding procedures; assured documents were reviewed and approved following a documentation approval and publication process; compiled statistical reports related to pilot users transition.
  • Created and maintained documentation file system and other records in a SharePoint environment
  • Provided recommendations for documentation improvement
  • Generated and maintained a variety of templates for documentation to be utilized by internal and external users

Confidential, Columbus, Ohio

Technical Writer/Process Consultant

Responsibilities:

  • Formatted and edited 224 Word documents (for a total of 1,350 pages) from LiveLink in preparation for the conversion to the Online Documentation website for the Loan Administration Conversion project; collaborated with site SME’s and management to ensure that changed processes and new procedures are captured on the LTDM Procedures website
  • Completed the Loan Administration Conversion project 30 days ahead of deadline
  • Repeatedly recognized for high production numbers

Assistant Loan Processor

Confidential

Responsibilities:

  • Prepared loans for closing using CFM, CLOSR, MSP, i-Vault and RealEC; ensured loan documents were current and met Confidential compliance standards.
  • Consistently completed 60-70 Verifications of Employment and Homeowners Insurance verification tasks daily
  • Recipient of Applause Award for high production numbers

Confidential, Columbus, Ohio

Intermittent Compensation Analyst

Responsibilities:

  • Advised claimants on appeal procedures, scheduled appointments and prepared case dockets.
  • Played key role in implementation and management of regulatory/compliance requirements

Confidential, Columbus, Ohio

Owner/CEO

Responsibilities:

  • Developed and promoted events at venues in the Midwest and the South; recruited, trained, coached, and evaluated the performance of employees; sourced and secured sponsorships.
  • Organized and implemented benefit event for Confidential earthquake victims

Confidential, Columbus, Ohio

Administrative Professional

Responsibilities:

  • Created and maintained financial and inventory reports; designed and edited department manuals; prepared complex legal pleadings, briefs, correspondence, memoranda, reports, discovery notices, responses and motions; facilitated meetings, seminars and offsite conferences; served as liaison with corporate leaders, political officials, and external consultants.
  • Recognized for strategic support to management that included: understanding business unit strategies, creating and maintaining various departmental reports, and supporting managers to create and maintain a work environment with high morale and productivity
  • Developed $250,000 budget database reducing unauthorized and mistaken charges by 25%

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