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General Market And Services Representative Resume

SUMMARY:

  • A professional working as an Architect, a Consultant, and Senior Presales Systems Engineer focused on virtualization technologies in terms of solution design, technical sales presentations, technical RFP responses, assisting sales as support for services associated with designing, building, implementing, consolidating and moving our client’s technology and providing knowledge transfers with my supervision to post sales engineers.
  • Extensive experience in strategy, planning and implementing Transformational Business & IT Solutions with a focus on Business Process, Enterprise & Cloud Architecture and Governance Responsible for analyzing proposed solutions to make sure they are in line with corporate ITS strategies and are scalable.
  • I am working in IT field since more than 15 + years as Senior Presales Systems Engineer and Consultant in field of infrastructure, virtualization and cloud computing, participates in presales technical engagement as technical interface between customers and the sales team.
  • Lead the development of technical proposals in line with customer’s needs, coordinating with other BU’s/departments as necessary.
  • Provides expert knowledge of Enterprise Integration, SOA and Cloud computing for developing innovative solutions to customer problems.
  • In - depth knowledge of virtualization technologies like VMware, Microsoft Hyper-v, and Citrix
  • Design and implement enterprise virtual infrastructure using VMware Products (like vSphere ESXi 5.x).
  • Define and recommend security products to secure customer data center using products like Symantec, Trend Micro, and Mcafee,
  • Design and build Disaster Recovery and Business Continuity Solution for virtual environments using VMware SRM.
  • Maintains effective communication and working relationships with customers and project team members.
  • Contribute to written proposals and RFP responses
  • Collaborate with Sales and Business Development to consultatively shape opportunities pre-sales
  • Participate in opportunity discovery and sales strategy sessions
  • Participate in ongoing technology evaluation.
  • Build and perform prospect relevant presentations and solution demonstrations, delivered in-person and remotely
  • Providing technical leadership and guidance to the teams for project level architectures and design work
  • Identifies system design alternatives, researches existing systems in the marketplace and recommends viable solutions.
  • Participate in scoping and executing client Proofs of Concept (POCs)
  • Interface with management to report on project and program milestones
  • Leads complex technical project reviews to assess deliverables.
  • Assists in technical plan preparations to meet business needs.
  • Strong leadership skills to mentor and lead junior level personnel.
  • Technical Lead on solution deployment projects, including hands on configuration of complex components including datacenter build and migration
  • Support demand generation efforts and provide staffing for marketing events
  • Build, Configure and Upgrade virtual environment using VMware vSpehere 4.x to latest version
  • In depth knowledge and Expert VMware skills (VCP, VTSP, and VCA Certified) with practical experience with hardware, software, storage (including LUN zoning, deduplication, Snapshots, thin provisioning, RAID levels), and storage protocols (FC, FCoE, iSCSI, NFS), vSAN with SSD, and network virtualization.
  • In depth knowledge with server virtualization using VMware vSpehre ESXi (including, vSwitches, Cluster services like DRS, SDRS, VMotion, Storage vMotion, HA, Fault Tolerance) vCenter Server (including distributed switches, Cloning, Templates, SIOC, NetIOC, Auto deploy for stateless, stateless with cache, and statefull), vCenter Operations Manager, vCenter Infrastructure.
  • Hands on experience with Capacity Assessments and planning
  • Build, configure and deploy large scale, high volume applications in a virtualized enterprise environment with large-scale networks. This include monitoring and managing the availability, capacity and performance of the VM infrastructure required.
  • 7+ years experience in building virtualization solution using VMware products (vSphere ESXi/ESX, vCenter Server, SRM,.) on x86 servers (Intel, AMD) in terms of virtualization, consolidation, physical to virtual migration (P2V), and business continuity. (VCP, VCA, VTSP, VSP)
  • Very good knowledge in vCloud suite to build Cloud (Public, Private, Hyperid), and provisioning services IaaS, PaaS, and SaaS. This is cover vCloud Director, VCACA, vCloud Chargeback, vCloud connector, vFabric Hypereic, vFabirc Application. (VCA, VTSP).
  • Good knowledge in cloud computing including cloud technology vendors (Windows Azure, Vmware Hyperid, Confidential Softlayer, Amazon Web Services AWS, VirtuStream).
  • Very good knowledge in virtualization technology like Microsoft hyper-v, Citrix Xen Server, Red Hat KVM, plus strength knowledge using Vmware vSphere ESXi.
  • 2+ years experience in building High Availability and Business Continuity solutions using different technologies using VMware SRM
  • Very good knowledge in VMware Horizon suite which include Horizon View, Horizon Workspace, Horizon Mirage, and Horizon ThiApp. (VCA, VTSP)
  • 4+ years experience with Citrix Access Suite (include XenApp, Password Manager, XenServer), implementation, and configuration (CCA, CCEA)
  • 13+ years experience with Microsoft infrastructure products on X86 Servers (MS Windows Server 2008/ 2003/ 2000/ NT, MS Exchange Server 2007/ 2003, Active Directory, Windows Clustering, Hyper-v,.) (MSCE Security, MCITP)
  • Experience with x86 servers (Intel AMD)
  • Good knowledge about Storage (SAN and NAS) like EMC, NetApp, Confidential DS series including LUN masking and no of spindles, zoning, iSCSI, FC, and FCoE protocols and NFS.
  • Strong knowledge of networking protocols and technologies like TCP/ IP, VLANs, Routing, FC, FCoE, 10GbE.
  • In depth Knowledge of x86 Server architectures (NUMA, PCIe, HT,), including rack and blade servers.
  • Working knowledge in Symantec End point Protection Suite.
  • Working knowledge in Trend Micro Deep Security Suite.
  • Good Knowledge in Veeam Backup software (for virtual environment).
  • 3+ years experience in installing and configuring Linux servers using Red Hat.

TECHNICAL EXPEIRIENCE:

  • Build complete virtual environment using VMware vSphere ESXi 5.0
  • Build consolidation scenario to host all new delivered solutions to the customer (like ERP Application, Learning Management LABs, Exchange Servers, ..) more than 60 virtual machines.
  • Build high availability solution for virtual environment and disaster recovery for automatic failover to DR site using vCenter SRM.
  • Participate with Microsoft Consulting team to build new Active directory and Messaging system using MS Windows Server 2008naand MS Exchange Server 2010
  • Handle project activities as technical project manager for infrastructure part.
  • Installing MS Windows 2003 on 16 Confidential Blade Servers.
  • Install MS Exchange 2007 on 2 cluster servers as Mail transport, 1 server as Hub server, 1 Clint Access Server, and 1 server as Edge server in DMZ
  • Install MS Exchange Server 2003 on Frontend / Backend cluster ( 2 clustered servers as backend, one server as frontend and OWA joined existing Exchange organization)
  • Migrate all mailboxes from old mail server to the new system and demote old server.
  • Installing VMware ESX 3.0.1 on 14 Confidential Blade Servers, plus installing Virtual Center ver. 2.0 on 2 Confidential X-Series with connection to Oracle Server. Implementing VMotion, creating template Virtual Machine.
  • Migrating physical servers to virtual ones (Active Directory, Exchange Server, ISA Server) by using VMConverter.
  • Install Windows Server 2003 on 5 HP Servers; configure Active Directory for Main Branch and two child domains for two remote branches.
  • Install MS Exchange Server 2003 (Back end)
  • Install MS Exchange Server 2003 (Front end) in DMZ, configure SMTP mail relay, and OWA, and configure connector to forward email to internet.
  • Install MS ISA server 2003 in DMZ behind firewall, configure rules, internal networks, and users and group to connect to it.

PROFESSIONAL EXPERIENCE:

Confidential

General Market and Services representative

Responsibilities:

  • Participate in presales technical engagement as technical interface and consultant with customers and the sales team (answer technical questions from customers and/or sales team). Providing technical business development assistance to the sales organization through upstream technical contact with the customer (Product/Technology Workshops and/or Presentations).
  • Responsible for understanding business and technical problems addressed by the products. Work with Sales Personnel to provide product, business and technical knowledge in support of pre-sales activities.
  • Handle site surveys in alignment with sales team. Act as technical resource for sales and prospects as they navigate their way through the sale cycle.
  • Present technical proposal to customers with detailed specifications and supporting diagrams, transfer customers requirements into a technical plan based on company’s products and service portfolio.
  • Conduct environmental evaluation, coordination activities, scheduling, and execution of migrating hosts to the virtualized environment
  • Design and deployment of complex operating environments within area of expertise.
  • Develop and maintain technical documentation (design specs, architecture, configuration diagrams, standard operating procedures, processes, etc)
  • Develops solution alternatives to meet business needs and considers the costs and risks associated with each alternative
  • Gathers and assesses the project requirements. Core technical planning on infrastructure requirement analysis, monitoring change, implementation process and delivery. Overseeing smooth project implementation and application deployment
  • Working with cloud service providers to present cloud offering to customers which cover IaaS PaaS, and managed servers
  • Plan and Designing virtual Environment / Sizing the Resources based on Customer requirement using Vmware suite (vSphere ESXi, vCenter, SRM,).
  • Planning and Execution of Technology Assessments for Virtualization environment
  • Planning and Execution of Upgrade path for vSphere Suite
  • Lead VMware virtualization engineering and support activities
  • Conduct VMware assessments & Health checks to ensure appropriate resource allocation, system reliability and availability, sufficient capacity and optimal performance.
  • Help storage team to define storage requirements in terms of LUN sizing, masking, and zoning, connection using either FC, FCoE, iSCSI, NFS.
  • Conduct VMware Virtualization Assessments to recommend consolidation scenarios and project cost savings associated with virtualization.
  • Lead Implementation of customer solution including MS Windows Server 2008 R2, Active Directory domain controllers, Antivirus and Antispyware solutions.
  • Supervise Technical team for implementation services for virtualization and infrastructure projects.
  • Manage the services proposal and work order process for customers.
  • Lead the implementation and build of high sophisticated IT infrastructures. Create project structures, help project manager to define work packages in detail.

Confidential

Senior Infrastructure Engineer

Responsibilities:

  • Analyze existing VMware virtual environment, gathering all information to upgrade it to latest version.
  • Consults with other IT teams to perform needs analysis, evaluates requirements, recommends designs, provides cost analysis
  • Plans, designs, implements system architecture and security (Software Security)
  • Support operation team in P2V activities
  • Performs design and deployment of complex operating environments
  • Assists lower level technical staff in problem resolution
  • Review storage configuration in terms of RAID level (RAID 1, 5, 10, 6), connections using FC, and LUN masking.
  • Provide support and consulting for operation team in complex application/system projects focusing on system architecture and IT operations requirements. Support application owner in terms of IT hardware selection fitting the project requirements and being cost efficient. Identify and define capacity requirements and estimate the operations costs for the IT infrastructure solution .
  • Assist and define new IT infrastructure operation standards and methods for application infrastructures.
  • Coordinate and control the build of complex infrastructures in the data center including all interfaces. Collaborate with external contractors, create and maintain all related documentation, prepare and run the quality gate sessions.
  • Initiate, support and control evaluation projects to implement new technologies, architectures and solutions in the data center and ensure their enablement for standard operations. Analyze the results, develop and derive recommendations for the management based on the evaluations
  • Assist with coordination of audit analysis and remediation
  • Interfaces with technical & business staff, vendors, and all levels of management
  • Participate in Data Center Optimizations related to integration projects
  • Troubleshoots and resolves or recommends solutions to a diverse range of complex system

Confidential

Senior Pre-Sales Software Engineer

Responsibilities:

  • Participate in presales technical engagement as technical interface and consultant with customers and the sales team (answer technical questions from customers and/or sales team). Providing technical business development assistance to the sales organization through upstream technical contact with the customer (Product/Technology Workshops and/or Presentations).
  • Responsible for understanding business and technical problems addressed by the products. Work with Sales Personnel to provide product, business and technical knowledge in support of pre-sales activities.
  • Understand Capacity requirements & map them to system infrastructure requirements specifications.
  • Handle site surveys in alignment with sales team. Act as technical resource for sales and prospects as they navigate their way through the sale cycle.
  • Present technical proposal to customers with detailed specifications and supporting diagrams, transfer customers requirements into a technical plan based on company’s products and service portfolio.
  • Conduct environmental evaluation, coordination activities, scheduling, and execution of migrating hosts to the virtualized environment
  • Design and deployment of complex operating environments within area of expertise.
  • Develop and maintain technical documentation (design specs, architecture, configuration diagrams, standard operating procedures, processes, etc)
  • Develops solution alternatives to meet business needs and considers the costs and risks associated with each alternative.
  • Gathers and assesses the project requirements. Core technical planning on infrastructure requirement analysis, monitoring change, implementation process and delivery. Overseeing smooth project implementation and application deployment
  • Plan and Designing virtual Environment / Sizing the Resources based on Customer requirement using Vmware suite (vSphere ESXi, vCenter, SRM,).
  • Planning and Execution of Technology Assessments for Virtualization environment
  • Planning and Execution of Upgrade path for vSphere Suite
  • Lead VMware virtualization engineering and support activities
  • Conduct VMware assessments & Health checks to ensure appropriate resource allocation, system reliability and availability, sufficient capacity and optimal performance.
  • Help storage team to define storage requirements in terms of LUN sizing, masking, and zoning, connection using either FC, FCoE, iSCSI, NFS.
  • Conduct VMware Virtualization Assessments to recommend consolidation scenarios and project cost savings associated with virtualization.
  • Lead Implementation of customer solution including MS Windows Server 2008 R2, Active Directory domain controllers, Antivirus and Antispyware solutions.
  • Supervise Technical team for implementation services for virtualization and infrastructure projects.
  • Manage the services proposal and work order process for customers.
  • Lead the implementation and build of high sophisticated IT infrastructures. Create project structures, help project manager to define work packages in detail.
  • Manage partnership relations for all key vendors like VMware, Microsoft, Citrix, ..

Confidential

System Engineer

Responsibilities:

  • Handle technical implementation and configuration Cisco Switches and Routers
  • Handle activities of Microsoft products including Windows Servers, Active Directory, Exchange, SQL, ISA, SMS, SUS/WSUS, monitors and tunes the system to achieve optimum level of performance. Operating system security hardening.
  • Handle technical implementation and troubleshooting Citrix MetaFrame Presentation server including publishing applications through LAN or through web interface, creating policies for controlling access to published applications.
  • Work on customer site and daily personal contact and interaction with customer. Responsibilities may include availability during off hours (on-call) in support of unscheduled and critical network and system outages. Should be available for occasional travel in support of customer remote site projects and adaptable for cross training.
  • Interact with other support groups, customer Facilities, and Change Management and other operational processes.

Confidential

IT Manager

Responsibilities:

  • Provide direction for complete IT infrastructure of company to include email system, Database Servers and Applications, networks, and intranet, Internet.
  • Manage department budget to ensure goals are met, submit progress reports regarding support operations, establish technical priorities, standards and procedures, ensure sufficient system reliability and functionality, analyze products and recommend use of new products and services.
  • Analyze business requirements to help determine appropriate infrastructure requirements. Provide day to day support of server environment.
  • Experience with design, configuration, and implementation of robust systems that have proven to conquer issues of high availability and security is necessary.
  • Maintains and upgrades hardware and software, troubleshooting system errors and bugs, monitors and tunes the system to achieve optimum level of performance.
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Study latest Server Technology to provide recommendations for system improvements to meet business goals, reduce cost and increase Company Performance. Stay abreast of all the latest Information Technology hardware and software

Confidential

System Engineer

Responsibilities:

  • Manage communications network, include network security, installing new applications, distributing software upgrades.
  • Monitoring daily activity, installation, hardware specification, server troubleshooting, LAN networking.
  • Developing a storage management program and providing for routine back-ups Server Administration.
  • Serve a primary contact for reporting and repairing all network and internal infrastructure issues.

Confidential

System Engineer

Responsibilities:

  • Manage communications network, include network security, installing new applications, distributing software upgrades.
  • Work on customer site and daily personal contact and interaction with customer. Responsibilities may include availability during off hours (on-call) in support of unscheduled and critical network outages. Should be available for occasional travel in support of customer remote site projects and adaptable for cross training.
  • Serve a primary contact for reporting and repairing all network and internal infrastructure issues.
  • Track network trouble reports and accurate and comprehensive trending.
  • Provide assistance in network planning, engineering, architecture design and establishing and maintaining technical standards.
  • Ensure the reliable and efficient operation of the customer’s data network.
  • Provide engineering, planning, testing and implementation support for changes, upgrades, additions and modifications to the network infrastructure.
  • Identify, manage and resolve problems associated with the data network. Maintain vendor maintenance and contact data, technical documentation, and procedure documentation and network equipment inventory data.
  • Interact with other support groups, customer Facilities, and Change Management and other operational processes.

Confidential

System Engineer

Responsibilities:

  • All System Administration works (monitoring, backup, add/remove users,..) on Mini computer (ALPHA DEC 3000) with operating system OSF/1 (UNIX).
  • Responsible about pc computers, and peer to peer network, NT network.
  • Install Office products, operating systems, application. Install printers.
  • Help employees in using computers, application.

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