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Rapid Responder Resume

WORK EXPERIENCE:

Confidential

Rapid Responder

Responsibilities:

  • Travel to different places responding to Natural Disasters, perform air monitoring and data tracking.

Confidential

Administrative Assistant

Responsibilities:

  • Dispatch loads to truckers, Print payroll checks, some book keeping, office cleaning, and any other duties to help out

Confidential

Deputy/Detention Officer

Responsibilities:

  • Conducted daily inspection and maintenance of housing units and facility to ensure proper security, performed security and direct supervision duties within inmate housing units to maintain custody and control the activities of inmates and various other duties.

Confidential

Mail Clerk/Mail Handler

Responsibilities:

  • Unloaded mail from trucks, separated all mail received from trucks and conveyors for dispatch to other conveying units and separated mail for delivery and distribution, handled empty sacks and equipment and inspected each.

Confidential

Customer Care Professional

Responsibilities:

  • Answer incoming customer calls, provide customer service to internal and external customers, co workers and peers, answers inbound store and customer calls including basic inquiry, account inquiry and various customer - service related calls, assist customer in understanding multi-faceted financial matters related to their account.

Confidential, Little Rock, AR

Customer Service Representative

Responsibilities:

  • Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws, explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
  • I also complied with accuracy standards while maintaining high production rates and met daily with supervisor to review and submit work, and receive additional instructions.

Confidential, Little Rock, AR

Customer Service Representative

Responsibilities:

  • Took inbound calls from cardholders and financial institutions, answered questions concerning chargebacks and basic account information, and also filed disputes for the cardholders and the institutions.

Confidential, Stuttgart, AR

HR Support Assistant

Responsibilities:

  • Answered phones, did employment verifications, sent faxes, typed memos, filed papers, called potential employees to schedule interviews, anything to assist HR.

Confidential, Little Rock, AR

Line Operator

Responsibilities:

  • I made sure functions of the machines ran properly, did necessary tests to equipment, documented the downtime of each machine in the computer and on paper, did necessary tests to the product and documented each, at the end of the shift.
  • I made copies of the paperwork and turned it into the lab.
  • I cleared any jams the machines may have had.
  • At the end of the week I broke the machines down, cleaned and sanitized them, and put them back together

Confidential, Little Rock, AR

Customer Care Representative

Responsibilities:

  • Handled customer questions, complaints and billing inquiries, offered alternative solutions where appropriate with the objective of retaining customers' business, handled business transactions in connection with customer accounts on a computer terminal.
  • Communicated with customers using web-based tools and demonstrated proficiency in typing and grammar.
  • I also updated and added notes to customer's accounts.
  • I made financial decisions to protect/collect revenues and adjusted customer accounts.

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