Professional Experience

Career History

Relevant UX

Experience

• Ms. Sarah A. Shapiro is a Senior Consultant in AIS IBM Interactive Experience. Ms. Shapiro specializes in user experience design, Information architecture, content management, and analytics on websites, demos, mobile apps, and software. Ms. Shapiro's career focuses on information and application architecture, user experience design, analytics, and product management. Ms. Shapiro serves in a variety of roles: visual designer, information
• architect, content manager, front end developer, usability testing moderator, analytics lead.
• Prior to joining IBM, Ms. Shapiro graduated with highest honors from the University of North Carolina Chapel Hill in 2011 and is a Morehead-Cain Scholar. The Morehead-Cain Scholarship is the oldest, most prestigious merit scholarship program in the United States. Ms. Shapiro graduated with a BA in Statistics, concentrating specifically in statistical analysis and analytics.

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Senior Business Consultant

Information Architect and UX Design

• Background in user experience design on websites, demos, mobile apps and software
• Career focus on information and application architecture, user experience design and product management while serving in a wide variety of roles: visual designer, front-end developer, usability testing moderator, technical lead
• Recent focus on working UX creative and interactive designs, extensive user testing, information and technical architecture, and content management systems

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Graphic Designer, Business Analyst

Sarah designed business case graphics to illustrate the path from the chip in appliance, to the cloud, to a mobile device. Sarah created

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UX Designer

Sarah lead Design Camp, Journey Mapping and Global Customer Manager GCSM which layer the cornerstone for a long term, multimillion dollar relationship between AT T and IBM. Sarah's deliverables included a week long Design Camp workshop, a journey map deliverable, a persona comprised of three primary pages/screens, three additional journey map mockups with two revision cycles, foundational design and user experience for the first phase of migration of DSL service from AT T GCSM to the target AT T Sales Platform

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Project Manager

Sarah managed 51 countries and 108 country contacts. Sarah lead daily and weekly calls with her parent unit contacts. Sarah also produced the metrics which detailed where Purchase Orders were being invoiced but not yet linked to a contractor. Sarah synthesized reports, analysed metrics, and created decks for the weekly Executive Call with Executive Management at IBM.

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UX, Applications Architect, Content Management

Sarah worked with the UX team to develop creative interactive designs for mobile, web and tablet. She produced wireframe prototypes and user interface specifications and worked with Web Content Management WCM , a software system that provides website authoring to allow users to create and manage content for mobile, web, and tablet ap ps. Sarah created over 2000 pages of content. In addition, she managed two developers who coded the app using responsive design software. Sarah functioned as the Solution Lead, spearheaded the WCM effort, and met with the client at the end of every day to update the business on daily progress.

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Analytics Lead

Sarah assisted with a research effort to focus on optimization of technology to support the contact center. This research effort focused on the feasibility of a next generation Interactive Voice Recognition system IVR to support a global customer experience, telephony requirements and enhanced routing, as well as a Unified Desktop for contact center agents. Sarah helped to build a simplified and effective CSR desktop experience that improved the end user experience, simplified work flows, optimized and reduced system complexity, reduced in call time, reduced training time, and increased CSR retention.

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Social Media Workshop Presenter

Sarah worked with YMCA Buffalo to assess their current use of social media, identify key pain points for improvement, and lead an 8 hour workshop to help brain storm how to increase Y membership and generate revenue through social media.

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Process Integration Analyst

The IBM Blue Harmony BH project is a major initiative, supported by all IBM Senior Executives, to implement SAP across all of IBM in an enterprise manner to all major BU Worldwide. The two primary objectives of BH are to radically simplify IBM's business processes, establish commonality whenever possible, and to enable IBM to transition to a Globally Integrated Enterprise GIE . Ms. Shapiro supported the Process Integration Testing for the Blue Harmony Project. Sarah supported the Process Integration Cross Process String Owners to ensure the testing of the XPS's and suites ensued as planned. Sarah worked most closely with the ESW and Trials and Loaners Teams. Sarah worked with testers all around the world and supported daily status reporting, monitored and chased Cross Process strings, chased blocking defects, monitored WIP and 'Not Started Available' Test Suites, worked with suite owners to identify and trouble shoot defects, created a safe environment to test

workaround solutions.

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Co-Author Research For Proposal

Chubb and Son, Chubb is a division of Federal Insurance Company, for itself and as servicer for The Chubb Corporation and its non-insurance company subsidiaries. Sarah's role was to co-author the RFP that would provide support for a user experience enhancement initiative for Chubb's secure extranet portal, chubb. Specifically, an interactive and visual design, application of the design and support for testing / quality assurance as well as launch and implementation.

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Analytics Lead

Sarah spearheaded analytics testing for three digital platforms web, mobile, tablet including the viewership and traffic before, during, and after the Awards. Sarah authored a deck to provide lessons learned, areas for

growth, and strategies to improve traffic for next year.

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Functional Architect

Sarah designed the wireframes and spearheaded a team of developers to code the mobile and tablet app for the London Olympics. Sarah used Microsoft Visio to design the wireframes and worked with IBM developers to code. The developers used ac OS X/Windows 7 Machines using the Oracle Java SDK 1.7, Google Android SDK targeting 4.2.2 version using the Android Support Library , and Eclipse IDE. Sarah managed 5 developers, created the wireframes, and together Sarah and her team worked to create the mobile/web/tablet apps during the London Olympics

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Project Manager's Assistant

Sarah worked as a Project Manager's Assistant PMA for the Project Management Office PMO . As part of the PMO, Sarah has had an amazing opportunity to work closely with five Estee Vice Presidents and eight Estee Executive Directors. Sarah works most closely with the IBM Project Manager Rohit Khazanchi and the Estee Executive Director Sriram Subramanian . Sarah facilitated the on-boarding and off-boarding of IBM and Estee consultants Assisted the Change Management Team design, distribute, and analyze Readiness Assessments surveys and results for APAC, EMEA, and their affiliates Designed the SMI Milestone Plan Maintain and update the IBM SMI staffing sheet, Workforce Master List WML , SOD, and User ID/Access Control List Generated the weekly IBM ILC labor claim report and Estee Tenrox labor claim report Ensured IBM is compliant with Data Security and Privacy DS P by distributing DS P training to all IBM SMI consultants, leading monthly risk meetings with the Global PMO to address the Risk Log, conducting a management review with the IBM Project Manager, and conducting a monthly workplace inspection Created GAP deliverables for the Global PMO Meeting and SMI IT Daily Status Meeting.

Experience

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Strategy Analyst

Ms. Shapiro led a team in conducting quantitative policy analyses of carbon capture and sequestration using a case study based approach. Ms. Shapiro analyzed the existing climate legislation and developed a roadmap for Duke Energy's long term agendas. Ms. Shapiro also evaluated and strengthened Duke Energy's long term strategy in China.

Environmental Protection

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Research Analyst

Ms. Shapiro wrote the press releases and one-page briefs for the Clean Diesel grants as part of the Obama Administration's American Recovery and Reinvestment Act ARRA . Ms. Shapiro collaborated with the government's leading environmental advisors on renewable energy. Ms. Shapiro also developed an internal wiki website to house, internally, the most up-to-date information in EPA's Region 9.

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Public Relations Manager

Ms. Shapiro was contracted by Eckel and Vaughan, a public relations firm in Raleigh, North Carolina, to manage all media coverage in ABC's Extreme Makeover Home Edition building project in Jamesville, North Carolina. Ms. Shapiro spearheaded a marketing team and social communication team. We utilized twitter and blogs to keep our stakeholders informed.

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International Business and Financial Consultant

• Ms. Shapiro taught former prostitutes basic economics, business, and computer skills to empower them to escape the brothels of Kolkata. Ms. Shapiro initiated and executed a business development program to expand future sales and manufacturing in West Bengal. Ms. Shapiro improved current order to cash flows and developed new methods of production.
• Axure extremely proficient , Content Management System CMS, extremely proficient , STATA data analysis and statistical software extremely proficient , Web Trends 9 and 10 extremely proficient , Google Analytics extremely proficient , Quickbase extremely proficient , Insight Rocket extremely proficient , Ultra Edit extremely proficient , HTTP Fox extremely proficient , Microsoft Excel extremely proficient , PowerPoint, Word extremely proficient , and Office extremely proficient Extremely proficient on both Macintosh and PC.
• Axure for Technical Professionals
• Content Management System CMS for Technical Professionals
• WebTrends for Technical Professionals Custom Reports, Analytics Scoreboards, Advanced Tagging WebTrends for Agency Professionals Coca-Cola
• IBM Consulting by Degrees Training Issue Based Training National Outdoor Leadership School, Petersburg, Alaska Toastmasters Public Speaking and Presentation Training
• Relevant University Coursework: Statistics proficient in STATA , Microeconomics, Macroeconomics, International Trade, Quantitative Analysis, Persuasion, Elocution