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Family Investment Aide Resume

Annapolis, MD

TECHNICAL SKILLS:

Software: T - SQL, PL/SQL, SQL Plus, Visual Studio Management

Hardware: IBM compatibles for workstations and servers.

OS: MS-DOS 6.X, MS - Windows 95/98/2000/XP, Oracle 10g, SQL Server 2000, basic knowledge of UNIX, Java, Database Management, C++, Visual Basic 6.0

Web Programs: HTML, DHTML, JavaScript, VB Script, VB.NET, OpenMRS

Software: MS Office 95, 98, 200, 2005, 2007, MS Project, MS Project Management, Adobe Acrobat Reader, Visual Source Safe 4.0

EXPERIENCE:

Confidential, Annapolis, MD

Family Investment Aide

Responsibilities:

  • Discuss issues with customer cases face to face and over the telephone during customer care work hours.
  • Evaluate case in CARES system with customers to determine specific issues and how to resolve the matter.
  • Screen and interview applicants during their re - certification process.
  • Verify employment and UIB benefits from other sources using Confidential .
  • Check if customer is receiving any benefits from the Social Security Administration using SVES. Verify social security numbers with MMIS.
  • Track cases that are being processed and monitor pending cases using regular reports. Prepare correspondence to customers, advocates and others.
  • Screen applications received from pregnant customers only.
  • Process Interim Changes daily and update into the CARES system.

Confidential, Annapolis, MD

Data Entry Analyst (Intern)

Responsibilities:

  • Call back customers to resolve case issues.
  • Enter new cases into system using MS Access and CARES system.
  • Update client information pertaining to cases in CARES.
  • Enter budgeting information for Directors Office to be submitted to the Foster Care Office in MS Excel.
  • Create Excel spreadsheet for Budget Dept to track all monies for Foster Care Division.
  • Develop reports using MS Access. (i.e. customer inquiry report)

Confidential, Annapolis, MD

SQL Data Analyst/Quality Assurance Department

Responsibilities:

  • Designed and developed specific databases for collection, tracking, and reporting of data using Visual Studio Management.
  • Designed, coded, tested and debugged custom queries using Microsoft T-SQL and Crystal Reports per defined technical specifications.
  • Managed the extraction, transformation, and population of data files and databases (MS SQL Server 2008, Excel, and Access)
  • Worked directly with customers and team members to determine project scope and specifications. Provides research and analysis to support intelligence organizations.

Confidential, Rockville, MD

Oracle Jr. Programmer

Responsibilities:

  • Data editing process for the MEPS databases (Medical Expenditure Panel Survey) using Oracle and SQL Plus.
  • Wrote programs to correct errors in the database, provided data analysis, design, and data modeling for various applications, and problem solving using vax cheshire-alice (similar to Pascal), SAS, Oracle, SQL, and Access. Produced deliverables and update system as needed.

Confidential, Rockville, MD

Survey Processing Specialist

Responsibilities:

  • Created codebooks for teachers’ survey assessments.
  • Coded, keyed and text McGraw Hill Reading and Science surveys for the Education Dept into the MS Access Database.
  • Developed management systems with MS Access and MS Excel for the McGraw Hill Education Assessments.
  • Maintained and updated the Accreditations of the website using VB Script, HTML and MS Access.

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