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Service Agent Resume Profile

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Summary

  • Over 10 years of experience providing customer support in busy call center environments for travel agency and sales industry employers. An unwavering commitment to customer service, with the ability to build productive relationships. Resolve complex issues and
  • win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

WORK EXPERIENCE

Customer Service Agent

confidential

Responsibilities

  • Handle incoming calls from various clients.
  • Place orders.
  • Submit escalations to a higher tier.

Travel Specialist

confidential

  • Handled incoming calls involving Customer Service and Reservations.
  • Worked alongside other departments in implementing cancel penalties, Refunds,
  • booking flights for the guest.
  • Provide accurate information for customers in a timely manner.
  • Manage upset customers, conflicts and challenging situations
  • Handled customer inquiries, complaints
  • Admin Assistant, Call center Rep, Installation Coordinator

Administrative Assistant/Receptionist

confidential

  • Hollywood
  • Handled incoming calls
  • Distributed Mail, Faxing, Took Messages, Created Spreadsheets
  • Scheduled installation with current customers.
  • Prepared folders for installer
  • Communicated with customer to resolved issue at hand.

Administrative Assistant

confidential

  • Distributed fax,
  • Handled incoming calls
  • Distributed mail

Administrative Assistant

confidential

  • Handled inbound and out bound calls
  • Scheduled appointments
  • Inventory of supplies
  • Faxed filed documents
  • Assisted with sales
  • Greeted transfer and hold calls

Medical Assistant

confidential

ADDITIONAL INFORMATION

Qualifications:

  • Excellent verbal and written communication skills, interpersonal skills, team player.
  • Microsoft Office Word, Excel, PowerPoint, Outlook
  • Flexible self-motivator and team contributor bringing high energy, positive attitude and can do mentality.

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