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Assistant Branch Manager Resume

Boston, MA

COMPUTER SKILLS:

  • All Microsoft Office Applications
  • Fiserv
  • Touchpoint
  • Finesse
  • Portals
  • CRT
  • Host

PROFESSIONAL EXPERIENCE:

Assistant Branch Manager

Confidential, Boston, MA

Responsibilities:

  • Business development/consulting experience leading employee training initiatives to drive quality business relationships, customer service and sales for global brands
  • Liaison to clients at senior level to ensure financial products match client organizational goals and values. Identified customized solutions and asses financial needs resulting in strong financial framework for new businesses
  • Present solution based concepts to clients via power point for optimum business sales improvement and support
  • Manage team and client relationships; define continuous improvement process; provide creative direction and strategic management
  • Lead and facilitate brainstorming sessions, build consensus, recognize and accelerate peers strength, delegate the appropriate task to the right person and build powerful teams to overcome obstacles
  • Design and implement tools and controls on a quarterly basis to achieve sales goals by analyzing performance and quality trends
  • Supervise daily operations of 8 teller and banking staff members while simultaneously upholding branch sales goals and quarterly pipeline
  • Continually exceeded baseline sales goals, remaining in the top 10 district wide with specific concentration in consumer loans and consumer/commercial checking account production
  • Collaborate on the implementation of new corporate sales strategies and initiatives by means of class room settings, designed to rebuild sales and service skills that drive improved performance, while providing a professional and consultative approach in identifying financial needs

Assistant Branch Manager

Confidential, Boston, MA

Responsibilities:

  • Earned numerous performance based promotions by identifying repeated execution deficiencies, administering new district sales strategies, and developing sales tactics for retail success and improved time management
  • Supervised/coached a staff of 5 on personal sales goals, branch responsibilities and operations through coaching tactics and execution of marketing programs, customer service initiatives, and commitment to employee satisfaction.
  • Joined senior management in the creation and presentation of seminar material in the following areas:
  • Building a “book of business” to assist colleagues on creating a successful sales pipeline
  • Best sales practices to improve personal banking representative's sales performance
  • Placed proactive sales calls on a daily basis to strengthen and/or establish relationships resulting in increased leads and sales pipeline
  • Compiled Data for financial analysis, submitted documentation for credit approval and facilitate all loan closings
  • Scored highest percentage among personal banking associates (91%) during a region wide customer service assessment
  • Winner of several regional sales competitions yielding sales results including but not limited to checking account units, home equity line of credit applications, credit card applications, and appointments booked for investment sales

Enrollment Counselor

Confidential, Braintree, MA

Responsibilities:

  • Coordinated academic plans for degree completion, following standardized University guidelines and procedures
  • Contributed to customer service, sales, and/or marketing involving one on one interaction

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