Financial Operations Resume NY - Hire IT People

Summary

Driven professional successful in a team environment. Established track record of identifying business needs, evaluating requirements, and designing and implementing strategic solutions through leadership and collaboration. “Hands on” operational management experience. Creative problem solver with ability to resolve conflicts, improve morale, and reduce costs.

Background

Confidential, New York, NY Director of Financial Operations 2010 to 2011

Director of Finance, internal finance group. Recommended process improvement for budget and financial analysis, WIP and AR tracking. Suggested improved financial dashboard metrics, AR tracking and billable rates per hour.

Confidential, Mclean, VA Operations/Finance Manager, Mid-Atlantic Region 2006 to 2010

Responsible for Financial Planning & Analysis and Operations in the Mid-Atlantic practice.
Financial Planning & Analysis accomplishments

Developed and monitored budget for two offices. Total FY10 budget of $51 million net revenue with $32 million in direct operating expenses.
Created through collaboration with practice leads on-going monthly revenue, billable hour, and gross margin forecast.
Developed cost justification model for Baltimore move taking into account capital expenditures, rent with escalators, depreciation write offs, etc. used by decision makers.
Created weekly utilization and scheduled time versus actual gap analysis for service lines.
Developed weekly Partner Dashboard showing managed revenue, total billed hours, personal billings, realization, outstanding WIP/AR. Individualized for each partner.
Initiated twice weekly flash reports showing hours, gross charge time, net revenue, and gross margin for current month and year to date. Actual versus budget versus prior year.
Created net rate analysis by client by person for three service lines.
Develop pricing models for proposals.

Operations accomplishments

Managed 6 direct and 11 indirect reports.
Improved DSO by 20 days through close monitoring and follow up. Consistently better than US firm average by at least 15 days.
Advised restructuring to reduce internal salary costs by $250K in the first 18 months.
Prepared landlord allowance reimbursement requests for Mclean office move of $1.1 million.
Only non-partner signatory (one of five) for accounts payable and expenses below $5,000.
Synchronized processes between two previously separate offices.

Confidential, Arlington, VA Regional Operations Manager, Mid-Atlantic 2001 to 2005

Financial Planning & Analysis accomplishments

In collaboration with consulting practice lead, developed region-wide monthly forecasts ($12M revenue) and yearly budget.
Forecasted and tracked revenue projections for each project. Created a contribution margin spreadsheet for each project.

Operations accomplishments

Established proprietary interview documents improving staff hiring process resulting in lower hiring costs and decreased turnover.
Developed databases to track labor, project overages, change orders, project paperwork, and client invoices Developed database to eliminate paper process for project/time change. Tracked client invoices as well as AP through database.
Integrated operations between two previously separate offices (DC and Philadelphia).

Confidential, Mclean, VA Operations Manager, Professional Services 2000 to 2001

Significant contributions, prior to company’s dissolution in 2001:

Coordinated hiring process, staff assignments, contract management, training plans, and revenue forecast.
Deployed project teams and resources to improve product support delivery cycles.
Initiated revenue-forecasting models.
Developed career management process for staff including training plans.
Introduced SEI CMM into organization.

Confidential, Washington DC Consultant 1998 to 2000

Responsible for leading field change management teams for INS Claims 4 contract.
Significant contributions

Lead on site change management teams to implement CLAIMS 4 systems for the Immigration and Naturalization Service.
Reengineered customer’s process to ease transition to the CLAIMS 4 system.
Performed system training and on-site change management support to end-users.
Liaison between end users and developers to determine new system requirements.

Confidential, Washington, DC 1991 to 1997
Manager Educational Development−Tax (1996 to 1997)
Administrative Supervisor (1993 to 1996)
Editor (1991 to 1993)

Significant contributions

Recommended the first internally created computer-based training for tax training and managed creation and production.
Planned and implemented training seminars to provide CPE credit and career development for tax professionals at all levels.
Managed training department’s computer hardware and software purchases. Recommended computer hardware and software.
Programmed three company-wide internal training Lotus Notes databases.

Education

MBA (Finance)
BA, English

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