PROFESSIONAL EXPERIENCE

Hrdlicka HR Consulting 2008 - present

• Provided HR consulting to small to medium sized companies.
• Worked with a Seattle medical practice to identify reasons for 50% staff turnover; interviewed entire staff about job satisfaction; trained staff on new hiring practices; worked with the physicians to build a career path for key staff members to keep them motivated; advised owner on employee relations issues.
• Consulted with a healthcare advocacy organization to build an employee survey, administer the survey to the company, analyze results and develop a presentation for senior staff members with the results.

• Provided HR management support for 5 client groups in the West coast offices (broker sales, I.T., claims & accounting, actuarial, office services) as well as a global Client Services group.
• Administered HR support including heavy employee relations, employee discipline/terminations, training, talent reviews, performance management, compensation and bonus program, international transfers/relocations, expatriate Visa process, recruitment, retention, harassment investigations, workers compensation and unemployment claims.
• Served as HR liaison for an international client group; coordinated HR support and programming for colleagues in the United States, London, South American and Asia.
• Planned, managed and executed the 2008 global company restructure to reduce 30% of the workforce across all client groups, reducing costs by nearly $40 million.
• Facilitated training programs for clients including coaching & counseling, performance management, management training, diversity and sexual harassment training.
• Represented Guy Carpenter on the national MMC HR team to lead projects to create and roll out corporate initiatives including a new employee handbook and on line timecard system.
• Developed a management training program to improve the skill level of department managers.
• Initiated the first talent review process and succession planning within the Treaty and Client Services organization.
• Managed and directed a team of two Human Resource Coordinators to support our client groups and projects.

Confidential, Mutual 2006
Senior Human Resources Business Partner, Confidential - Seattle, WA (July/August – 2006)

Confidential, 1997 - 2003
Regional Human Resources Manager ~ Confidential - Seattle, WA (Promoted 12/2002)

• Provided HR management support to over 700 sales representatives, delivery drivers and warehouse teem members within a 5 state area; clients included the Kraft Retail Team, Kraft Pizza Company, Nabisco Biscuit Sales, Nabisco Distribution Centers Logistics and Costco Corporate teams.
• Managed a large change management initiative in the region with the purchase and integration of Nabisco into the Kraft organization.
• Administered HR support including compensation, benefits, employee discipline/terminations, yearly performance appraisals, advancement planning, recruitment, retention, training, harassment investigations, lawsuit management, union contract negotiations, workers compensation and unemployment claims.
• Managed the yearly succession planning process for the Western states and built development plans for identified high talent.
• Consulted with Kraft’s legal team to respond to all EEOC/NLRB charges and litigation suits as well as Teamster Union member grievances and arbitrations.
• Ensured adherence to EEO, Affirmative Action, ADA and company policies and guidelines within the Regions.
• Prepared and responded to two OFCCP surveys; coordinated an on site OFCCP audit.
• Served as consigliore to the four Region Vice Presidents and region staff on various HR programs, policies, initiatives and employee relation issues.
• Partnered with management to build strategies around staffing budgets and business projections.

Regional Training Manager & H.R. Generalist ~ Confidential - Seattle, WA (Promoted 1/2000)

• Provided HR Generalist support to a five state area on training, diversity, performance management, staffing, workers compensation, benefits, unemployment, employee discipline and compensation.
• Served as consigliore to the Nabisco Biscuit Region Vice President and region staff on various human resource policies and employee relation issues including staffing, turnover, training, moral, employee reward and discipline.
• Coordinated, scheduled, facilitated and tracked all training courses for the region.
• Designed training manuals to increase manager’s skill level in coaching and conflict resolution.
• Developed and delivered gender/diversity training program to employees.
• Created an outreach program to increase our ability to attract qualified, diverse candidates.
• Recruited and interviewed candidates for management, sales and logistics positions.
• Established a college recruitment program and strategy for the area to attract college talent.
• Managed the college diversity internship program for the region.
• Conducted needs analysis and developed training priorities in order to increase the professional and personal development of employees while maintaining a positive work environment.
• Conducted Climate Surveys and management training during the course of the year to ensure that non-union facilities remained as non-union facilities.

• Identified and developed all recruiting channels to support the field sales offices in a four state area including all college recruiting efforts, newspaper, unemployment offices, and local organizations.
• Recruited, interviewed and selected candidates for field sales, operations and management positions.
• Tracked and evaluated all hiring, retention, turnover and diversity statistics for the region.
• Created, coordinated and facilitated training classes and field educational opportunities for new employees as well as current employees.
• Performed human resource generalist functions including workers compensation, unemployment, performance appraisals, employee relations and disciplinary issues.

Confidential, St. Louis, MO 1993 – 1996
Manager (Promoted 1996)

• Assisted in growing a start up recruiting and placement business from $0 - $3.5 million in 3 years.
• Managed branch office and budget as well as supervised and trained office staff to perform interviewing, candidate selection, placement, record keeping and weekly payroll entry.
• Initiated sales through cold calling and canvassing the territory for new business.
• Negotiated and sold vendor contracts to potential clients.
• Communicated with clients to build relationships and ensure customer satisfaction.
• Managed all worker’s compensation claims and unemployment hearings.

• Managed the technical and contract side of the company, recruiting for all positions.
• Initiated sales and customer contacts to secure new business. Wrote technical job orders for PhD chemists, lab technicians, accounts payable/receivable clerks, accountants, engineers, designers, programmers, customer service and executive assistants plus other advanced positions.
• Recruited candidates for open job orders via newspapers, schools, professional clubs, Internet postings, career fairs and Job Service.

Supervisor (1993 – 1994)

• Selected as the first employee to help owner open a brand new technical and temporary service in St. Louis.
• Performed all functions necessary in a business start-up including recruiting, interviewing, placing temporaries and technical contracted employees with clients, payroll entry, and worker’s compensation, unemployment and customer service.

EDUCATION

Bachelor of Arts
Major: Communications
Certificate in Human Resource Management

SPHR Certification 2006
Achieve Global Master Training Certification 2004
Zenger Miller Training Certification 1999