Management System Resume Profile Fresno - Hire IT People

CAREER PROGRESSION

Confidential

Document Imaging Specialist

Controls the content and quality of OnBase commercial lending enterprise Content Management System. Quality reviews the work of teammates to ensure compliance with established policies and procedures. Trains and mentors new teammates in OnBase application, legal documents, and workflow processes.
Enhances user acceptance by providing phone and email support for technical and functional questions.
Manages the completion of individual research and reconciliation projects independently and autonomously. Created and maintains Microsoft SharePoint site containing document specific guidance material for team. Performs extensive troubleshooting and provides reports of issues and inconsistencies to manager.

Confidential

Server

Provides excellent customer service in a high volume and high pressure atmosphere.
Actively seeks to diffuse irate or abusive customers with positive and calm communication.
Multitasks to fulfill a large volume of requests from memory ensuring fast, efficient, and satisfying service. Reconciles receipts and cash to prepare final cash out and sales reports at the end of each night.
Trains and mentors new teammates in etiquette, up-selling, policies, procedures, and facility layout.

Confidential

Office Assistant

Assembled daily analyzed reports of receipts and shipments of inventory on a per client basis for management. Assembled and sent daily inventory reports to clients showing inventory position and current billing due.
Created more efficient streamlined process of reconciling accounts by using automated spreadsheet tools.

Confidential

Agent

Pure commission agent focused on relationship prospecting, development, and long term management.
Conducted high volume cold calling to educate prospective clients and develop portfolio of active clients.
Performed annual review with existing clients of financial position, investment performance, and current needs.

Confidential

Teacher

Managed the teaching of groups of twenty to forty students at a time, between five and fourteen years of age. Inspired students to design and create toys, tools, and inventions from readily available household items.
Evaluated and tracked individual needs and growth in functional and academic markers for success.

OTHER SKILLS

Microsoft Office Suite	Ad Copy Writing and Ad Buying
IBM SPSS Statistics	Market Research and Market Reporting
Bilingual Cambodian/Khmer	Print Media and Social Media