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Customer Service Representative Resume Profile

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PembrokE

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Professional Summary

Well-rounded professional with a productive capacity in several different fields. A background in customer service has proven to improve client/business relations which has lead to promotions and increased responsibilities. Constantly gaining software and programming expertise actively pursuing a second level of collegiate degrees in Information Technology while demonstrating rare front line interpersonal skills.

Skills/Knowledge

LINUX/UNIX OS

MS Office / Access /Visio

WINDOWS OS

PC Hardware

JAVA/C /HTML

Customer Service

Employment Experience

confidential

09/2007 to 02/2012

Teller III Member Service Representative

Train and Mentor new employees

Ensure members receive efficient and timely financial assistance

Flexible in applying knowledge and increasing productivity in several branch roles Continuing to work on personal growth and professional development

confidential

Customer Service Representative

Excelled in fast-paced retail environment

Provided outstanding customer service with ample understanding of business finances

confidential

05/2005 to 05/2006

Circulation Assistant

Gained hands-on experience with SuDocs Indexing system Maintained official and sensitive documents

confidential

02/2005 to 05/2006

Director of Development

Developed integral grant writing experience

Broadened proficiency in team work environment and during independent tasks Augmented MS Office software experience EXCEL

Fostered greater comprehension of functions within a Non-Profit Organization

confidential

07/2003 to 04/2005

Trustee and Panel Speaker

Organized and participated in student voice panels on diversity issues and UVM administrative policy

Evaluated Resident Advisors and members of Social Justice Group

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