Professional Summary

• About 4 years of experience in Siebel CRM Support and Manual Testing
• Expertise in testing web applications, client/server applications and SIEBEL applications
• Expertise in Functional testing, Regression testing, Integration testing, UAT testing , compatibility testing , Sanity testing
• Expertise in testing web applications, client/server applications and SIEBEL applications
• Experience of Agile software development process and knowledge of various phases of Software Development Life Cycle (SDLC) and Scrum methodology
• Expertise in the development of test cases and strategy, executing the test cases using different testing techniques.
• Software Testing Training Program certified by STC Technologies, India. This certification involved training in Manual and Automated Testing Tools & Metholodologies.
• Sound knowledge of writing SQL queries in Oracle.
• Knowledge of Capability Maturity Model Integration (CMMi)
• Well versed with testing process, Root Cause Analysis, metrics collection andreporting
• Worked on projects belonging to Telecom and Publishing verticals.
• Excellent communication, presentation skills and a quick learner.

Technical Skills

Programming languages: eScript(Siebel), SQL, Java, C, C++, UNIX
Test Management Tools: HP Mercury Quality Centre
Web Languages/Scripts: Shell Script, Perl Script.
Relational Databases: Oracle 10g, DB2
Operating Systems: Windows NT/95/98/2000/XP/vista, Unix
Tools and Applications: QTP, LoadRunner, TOAD, Putty, Microsoft Office

Academic Qualification

Bachelor of Engineering (B.E) in Information Technology

Professional Experience

2 years with Confidential, Dayton (OH), USA as Quality consultant

LexisNexis is a child organization of Reed Elsevier and is leading provider of information and business solutions to professionals in legal, corporate, government, law enforcement, risk management etc. Their offering is served from lexis.com and nexis.com websites and through owned and respected publishing houses like Martindale-Hubbell (MH), Matthew Bender, Butterworths, JurisClasseur, Abeledo-Perrot and Orac.

Projects

Martindale Hubbell Order Capture Implementation

Description: One of the important aspects of the Total Solutions Strategy was to have a central Customer repository across LN businesses. LN decided to have Totalsource as this central repository. Hence MH decided to migrate some order capture activities to LN TotalSource from MH Siebel application. Sales operations like Lead Generation, Opportunity Management, Customer Creation, Quote Entry and finalization, Converting quotes into Orders, review were the important business processes that were impacted by this project.

Duration : 16 months (September 2009 to Dec 2010)
Team Size: 5 Onsite, 9 offshore
My Role: Quality Consultant & Onsite coordinator

• Involvement in the complete Order to Cash process requirements gathering to understand the impact of moving using LN TotalSource for order capture.
• Reviewing the business process with business users and SMEs to increase the accuracy of the requirements
• Developing test plan and test cases for the various business scenarios.
• Involvement with the MH and LN development teams and the offshore team to strategize and execute the test plan.
• Involved with the design team to analyze the technical feasibility of solutions provided and understanding the impact of the designs on test strategy.
• Defect Tracking and Reporting using Mercury Quality center
• Was responsible for Defect Management and reporting and providing the monthly fish bone analysis report to the project manager.
• Post go-live support for 2 months.

Environment: Linux/Windows OS, Mercury Quality Centre 9.2, Oracle SQL Developer, Siebel 7.8, Siebel 8.0, OPC(Online processing center), Putty

MH one invoice with LN Billing System

Description: In order to achieve the Total Solutions strategy of consolidated invoicing across LN businesses, MH decided to migrate key customer segments to LN billing system. MH existing standalone system was not scalable and in order to migrate all existing renewal customers to LN billing and support automated consolidated billing across LN businesses, development of interfaces was required. This was to be done using the fulfillment system of LN which sends the data to the downstream systems for billing and invoicing and finally to receivables and ledgers.

Duration : 6 months (March 2009 to August 2009)
Team Size: 2 Onsite, 5 Offshore
My Role: Quality Consultant & Onsite coordinator

• Involved in analyzing the business requirements and system specifications.
• Involved in pre-testing that included review of the requirement documents, studying the functional requirement document for developing test plans and test cases
• Prepared test cases to test all the aspects of user interface, tested screens, applets, views, and automated interfaces.
• Involved in the creation of manual test cases using Mercury Quality Center
• Manually tested screens like opportunities, accounts, contacts, activities, orders, renewals management, billing and invoicing.
• Involved in System testing, Integration testing and User Acceptance Testing (UAT).
• Prepared Defect Reports and Status Reports and attended daily as well as weekly Defect Report calls and Status Report calls.
• Interacted with developers to debug and resolve defects.
• Followed the waterfall lifecycle model for this project.
• Post go-live support for 1 month

Environment: Linux/Windows OS, Mercury Quality Centre 9.2, Oracle SQL Developer, Siebel 7.8, OAQ(Oracle Advanced Queue),OPC(Online processing center),Putty

2 years with Confidential, Bangalore, INDIA as Software engineer

Training:

Initial training program for 3 months (Dec 2006 – Feb 2007) included the following:
UNIX and Shell scripting, database concepts and SQL programming, PL/SQL and tuning, Java & J2EE, session on Validation, Verification and Testing, Siebel: Tech Mahindra internal training outlining CRM concepts and Introduction to Siebel package and behavioral training.

Projects:

'One View' is a path breaking CRM implementation of British Telecom Retail, which is one of the world's largest Telecom Service Providers. This application is designed to provide 360°view of the customer. The 'One View' application handles Customers and details regarding Billing and Asset information. It also deals with Order processing of products to name a few PSTN, BB, DF, BT Mobile etc. It deals with raising Service Requests, if there is a fault in the provided service. Basically these faults are logged on 'One View' and at the supplier as well.

CRM Siebel, OneView - CIT- Component Integration Testing

Duration : 11 Months (December 2007 – October 2008)
Team Size: 4

• Involved in understanding the design and writing Test Cases for the User Stories.
• Involved in analyzing System specifications, design, development and execution of Test Plans and Test Cases for manual testing.
• Created and executed test scripts for Manual and bug-tracking using the test management tool HP Mercury Quality Center.
• Preparation of Test Scenarios, Test cases and Test Plan.
• Working with development teams, investigating and correcting software bugs and deficiencies based on the testing results.
• Involved in Test Estimation of the User Stories.
• Analyzing, and making the Test Scenarios, considering in Scope and out-of-scope for testing through user requirements.

Agile software development model was used in the above project that made use of the SCRUM

Environment: Windows 98, Mercury Quality Centre 9.0, Toad, Siebel 7.8, Putty

Support for CRM Siebel, OneView ASG Production-TLS (Third Line Support)

Duration : 9 Months (March 2007 – November 2007)
Team Size: 5
My Role: Support Engineer

As a Team Member of the Application Support Group was responsible for the following:

• Provide third line support and handle issues/faults arising on production.
• Document Known Errors for Top Issues
• Report, Communicate and timely escalate faults
• Provide the Migration documents to SLS (Second Line Support) to get it deployed on testing and LIVE environments.
• Provide post deployment support during GO LIVE.

Environment: Windows 98, eClarify, Toad, Siebel 7.8, Putty