OBJECTIVE

An independent worker seeking a challenging position as an administrative assistant within a growth oriented organization whi ch will permit me to both further employ my existing talents, as well as, acquire new expertise.

PROFESSIONAL PROFILE

Versatile administrative support professional accustomed to a fast paced work environment, while simultaneously addressing a variety of tasks and responsibilities in an effective and accurate way . Adept at proactive problem-solving and follow through, highly trustworthy, ethical, and discreet. Committed to excellent customer service, detailed oriented, with exceptional communication and technical skills, as well as, the ability to organize and plan successfully.

SKILLS AND ABILITIES

• Teambuilding Supervision, Staff Development, Coaching Training employees
• Exceptional customer service skills, complaint handling, executive and administrative support, greeting visitors and addressing inquires in a professional manner
• Accounts Payable/ Receivable, bookkeeping and payroll, Inventory Management, Expense Reduction Meeting Event Planning, Calendaring
• Skillful in maintaining accurate records, completing reports, drafting appropriate correspondence, data entry, filing, Database Administration Records management
• Excellent time management skills with the ability to multi-task with limited to no supervision
• Strong interpersonal skills, with extensive knowledge of modern office practices, procedures, and etiquette
• Proficient computer skills with good knowledge of Microsoft: Excel, PowerPoint, Word, Works, and Outlook, Internet, and Google, ability to type 50 wpm
• Competent in resolving day-to-day administrative and operational concerns, Office Management Expert in use of multi-line phone systems, front desk reception and office equipment

EXPERIENCE

confidential

CUSTOMER SERVICE SENIOR

• Executed numerous clerical duties and fiscal responsibilities for store: collected, compiled, arranged and retained various reports, records, files, corporate documents and financial reports for Fortune 100 company Reconciled revenue with daily sales receip ts and ensured accuracy of nightly deposits, ordered change, performed and ensured accuracy of cash-in and cash-outs for store, and ran errands
• Corresponded and interacted effectively with employees, vendors, store management, district, territory, and corporate offices and the general public on business matters to ensure business needs and customer needs were met
• Recorded store expenditures and managed its budget
• Processed all new hire, benefits, leave, termination and payroll paperwork, ensuring 100 compliance with various state and federal laws and regulatory mandates/functioned as primary liaison to employees on such manners
• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency in order to maintain positive image for Best Buy brand
• Performed general office duties such as photocopying, faxing, mailing, ordered office and other miscellaneous supplies for th e department and store

confidential

MAGNOLIA HOME THEATER ADMIN

• Retrieved, completed, and maintained daily, weekly, quarterly, and annual corporate documents and financial reports for department and store
• Trained, coached, and assisted new and current employees on best business practices, policies, systems, resulting in exceptio nal customer service based off of Customer Service Index CSI's
• Instrumental in establishing/building relationships with new and prospective customers by introducing follow-up system with customers that led to 32 increase in sales and returning customers for department
• Assisted customers with sales, inquires, and complaints, scheduled and confirmed customer appointments for inst allation of home theater products and services for multi-million dollar department
• Offered open and supportive communications to team, providing leadership, guidance and support aimed at improving employee morale, customer experience and a safe and harmonious work environment
• Demonstrated proficiencies in telephone and customer service in a high-volume environment. Calmed angry/upset customers, researched and rapidly solved problems and rebuilt client trust in order to prevent the loss of key accounts

confidential

CUSTOMER SERVICE LEAD

• Maintained schedule and prepared travel arrangements for General Manager
• Organized meetings to include generating agenda and evaluation , ordering food, seating accommodations room setup and cleanup for staff of up to 200
• Helped coordinate hiring/job fairs for prospective employees
• Screened, interviewed prospective candidates as part of recruitment process, and functioned as company representative to coach and train new employees on procedures, policies, and systems, completed and processed new hire paperwork
• Managed, organized, prepared and updated files, records, correspondence, charts and reports Performed additional office services such as: stocking of equipment and supplies
• Generated and maintained employee schedules for department and store

confidential

CUSTOMER SERVICE SENIOR

• Coached and trained department of 25 employees, consulted leadership pertaining to employee performances, appraisals, initiated corrective action, given access and maintained discretion regarding confidential information related to performance concerns, and other sensitive Human Resource related matters
• Responded to correspondence from district, territory and corporate offices pertaining to employees, business practices, and current and future business related issues
• Reviewed employee time records for duty hours and submitted payroll electronically to corporate office on weekly basis
• Served as store representative/ contact person for/ with local business for donations, as well as employee volunteer program where employees participated in several community events
• Provided employee training and orientation services
• Performed other duties as assigned: answering phones, faxing, copying, mailing, assisting customers, sales, assisting with re turns and exchanges, contacting customers ensuring daily, weekly, monthly and annual budget were not only met, but were exceeded