Deployment Resume Profile

PROFILE

19 Years of experience in Enterprise Content Management ECM solution design and services delivery
Former owner of Imaging Solutions Group, an OnBase reseller since 1995 15 years
Creative and passionate problem solver, self-starter and team player
Proven success with ECM solutions from design concept, to complete installation and support
Experience includes ECM solution architecture BA , Installation OnBase workflow, Eforms, related hardware, all core modules including automated indexing, Report Services , SAP's Business Objects reporting, Training of users and administrators, OnBase Database schema for custom reports.

EXPERIENCE

confidential

Member of a 4 person Deployment team. Responsibilities include working with department managers BA role contributing to the design of AP, HR, Engineering solutions. Implementation of scanning processes, automated indexing OCR for AP Invoices where over 50 automation was achieved in less than 2 months. Correction and clean up of existing OnBase setup in HR to make it work to departments specifications. OnBase Report Services and SAP's Business Objects reporting.

confidential

Responsible for all facets of OnBase design and deployment, including Workflow, Eforms, Records management, all core modules, system upgrades, daily tech support, admin, Oracle EBS Integration.
Departments include: Legal, Human Resources, Accounting, IT, Credit, Tax

confidential

Responsible for the transition of ISG customers to Security Micro sold ISG
Crafted customer vision into viable deployments for software installation BA role
Worked with the customer as a technical liaison between sales and the ECM Services team
Created and presented custom OnBase software demonstrations
Developed VB demo applications to mimic customers ERP software for OnBase integration
presentations and testing
Trained existing sales staff on Pharmacy vertical market

confidential

Owned and operated a multi-million dollar corporation, Imaging Solutions Group, a Hyland
Software OnBase reseller
Responsible for the installation and sales of over 100 new OnBase customers
Responsible for the ongoing support and maintenance of all customers
Developed successful vertical market offerings in healthcare and construction
Achieved Diamond level support partner in multiple years 95 of customers on
maintenance, providing direct support to more than 20 installed solutions, maintaining
multiple certified OnBase installers over the previous 12 months and significant
participation in TechQuest, the OnBase developer conference, and the Team OnBase
Conference
Responsible for final hiring decision on all sales and technical staff
Created custom software demonstrations for specific vertical markets
Participated in all customer contract and agreement reviews
Designated closer for all new customer sales
Worked with customer on needs analysis and return on investment metrics
Worked with all new customers to develop and design specific OnBase solutions
Designed and performed customer training for both system administrators and users
Created multiple Proof of Concept designs to earn new business

confidential

Industry pioneer for Sharp Electronics EF-3000 document imaging software / hardware
Responsible for customer process discovery, software installation, customer training and ongoing support
Departed Sharp Electronics to start Imaging Solutions Group.

confidential

Experience in labor union work environment
Began as a union worker unloading UPS trucks, and Sorting parcels.
Moved to supervisor position in the Industrial Engineering department
Received UPS management certifications in People Skills , Management by Objectives MBO , other UPS management classes including Sexual Harassment Prevention , Spheres of Influence

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