Customer Care Specialist Resume Landover, MD - Hire IT People

OBEJCTIVE: Seasoned professional seeking a challenging full-time position with growth and advancement opportunities that will enable me to use my leadership abilities and administrative background for the improvement of the organization and to be of service to my employer.

SKILLS:

Strong organizational and interpersonal skills
Telephone etiquette; communication
Typing 50wpm
Computer Software: Windows 2000, Microsoft Word, Excel, Internet, Outlook, Pitney Bowes, HIMS Database, Internal Tracking System Database.

PROFESSIONAL EXPERIENCE:

Family Outreach Coordinator 06/2003 - Present
Confidential, Takoma Park, MD

Primarily responsible for organizing outreach events including marketing, sales and planning related activities to assist in promoting services and receiving donations.

Organize and implement outings for parents and children. Supervise the activities between the children and volunteers.
Responsible for handling designated amounts of petty cash, receipting monies as appropriate, conducting transactions in accordance with financial regulations.
Act as liaison to develop and organize a plan of care to keep incarcerated parents and their families connected. Coordinate the visits between incarcerated parents and their children.
Promote and participate in activities at the camp site: such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and swimming, taking into account the needs and interests of individual members.
Plan and attend workshops. Participate in health fairs and leadership activities. Coordinate a Reading Program that allows the incarcerated parents to audio record a book to enhance the reading skills of their children.
Operate a 15-passenger van by picking up and dropping off children at home and school. Transport children to field trip destination, special events and campsites.

Proof Reader Team Leader 10/2000 – 6/2003
Confidential, Arlington, VA

Primarily responsible for providing clerical and administrative support for various departments by performing moderate to complex clerical functions and office duties that requires independent judgment.

Read and transcribed all documents to assure accuracy for departmental advisors.
Performed electronic scanning of incoming applications and correspondence for accuracy and timeliness; tagged incoming new registrations for review in a random selection process for quality control; assembled application packages for review.
Entered trademark registrations data into computer information system, TICRS (Trademark Image Capture Retrieval System) and maintained files and office backlog.
Oversee a staff of approximately twenty other proofreaders, keeping account of all accuracy in trademark owners’ application and determining the percent of applications with correct registration elements after applications were approved for registration.
Set-up conference rooms for daily meetings and prepared travel arrangements for staff and management.

Customer Care Specialist 06/1996 – 5/2000
Confidential, Reston, VA

Primarily responsible for providing and gathering information, researching/resolving inquiries and logging customer calls. Other duties included:

Setting up appointments for homeowners, setting up daily meetings, setting up conference calls and keeping the monthly calendar current.
Prepared standard reports to track workload, response time and quality of input.
Responded to telephone inquiries and complaints using standard scripts and procedures.
Performed physical inventories; maintained up-to-date status reports; and created letters, memoranda, reports, correspondence, forms statistical data, etc.

EDUCATION:

Business Administration

REFERENCES:
Available upon request

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Customer Care Specialist Resume

Landover, MD

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