PROFILE:

Pro - active and talented with experience in supporting,reporting and testing software applications. Genuinely dedicated to providing quality client support. Consistently provides service at or more frequently, beyond expectations

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Responsible for troubleshooting\maintaining\configuring application environment consisting of Development, User Acceptance Testing (UAT) and Production levels. Worked with third party software vendors to troubleshoot and resolve issues.
• Provided estimates and schedules to complete all tasks according to deadline.
• Investigated application logs to uncover and address error patterns
• Assisted with application upgrades on servers, including creating and maintaining change management requests, installations, and performance testing.
• Managed Helpdesk technicians to ensure user assistance.
• Provided current documentation and user guides for the majority of our enterprise applications.
• Validated that Changes in production environment where thoroughly completed with minimal to no impact to users.
• Add\Modify\Deleted user,s accounts within multiple systems.
• Create, updates, and closes tickets in company ticketing system in accordance with SLA agreements.
• Trained end-users by means of verbal personal instruction and specially designed documentation fit to our institutions usage.

Confidential

Responsibilities:

• Worked productively together with the engineering and customer-support departments and teams
• Ability to read and process court orders for restricted accounts.
• Transfers funds or securities and maintains records of transactions, Typed, transmited, and receives funds transfer messages to or from other banks and Federal Reserve Bank. Maintained file of customers requiring daily fund transfers.
• Receive and count working cash at beginning and end of shift. Identify customers, validate and cash checks, accept cash and checks for deposit and check accuracy of deposit slip, process cash withdrawals, answer inquiries regarding checking and savings accounts and other bank related products, attempt to resolve issues and problems with customer's accounts.
• Asks customers questions to obtain information.
• Assesses account problems, resolves complaints, and corrects records. Answers customers' questions and investigates and corrects errors, following customer and establishment records.
• Presents funds received from customer to teller deposit, and obtains receipt for customer.
• May type account information obtained from customer on record card or form and enter it into computer. Execute wire transfers of funds.

Confidential

Responsibilities:

• Prepare complex reports for deadlines & presentations.
• Create and maintained office documents such as reports, data sheets.
• Maintained co-ordination and link between the department/person and the rest of the office.
• Supported staff when assigned; e.g., Fiduciary Department, Teller, Platform, Marketing, Wealth & Confidential & Special Projects
• Arrange meetings and other gatherings. Arrangements of travel wether loacal or out state.
• Co-ordinate workflows and meetings. Maintained leave log.
• Arrange for repairs for office equipments, receive and store supplies and/or equipment.
• Assisted in training new hires, e.g., receptionist, temps.
• Gave orientation for new employees.
• Rapidly learn and master varied computer programs; e.g., Synapsys, Salesforce
• Maintained confidentiality in all aspects of the banks dealings and workings.

Customer Service/Marketing

Confidential

Responsibilities:

• Oversee front-office operations and provide impeccable customer service:
• Customer Service over the phone; answered 12 incoming lines devided by 3 different companies up to 250 extentions.
• Marketing and Event planning
• Assistend with Marketing department for bank events and functiones and assited in waitressing.
• Assisted in designing and putting together client intro packages for Wealth and Confidential Presentations.
• Designed Web layout and restaurant/catering marketing stationary.

Confidential

Responsibilities:

• Oversee maintnace request & documentation of work order scheduling
• Manageed 9 residential buildings in Coral Gables with 36 tenants.
• Organize work order request, resolve customer and public complaints.
• Evaluate bids from contractors and develop bid specifications.
• Maintain property up to code with Code Enforcement & City Officials.
• Conducted property inspections regularly.
• Tenant retention and Evictions
• Keept rentals occupied, in addition to scheduling & showing rentals to prospective tenants.
• Knowledge of contract documents and specifications along with property management principles, actions and standerds.
• Partnered with attorneys & police department for evictions. Handeled day to day legal issues.
• Monthly Rent Roll & problematic tenant payments
• Reconciled monthly rental payments & handled problematic payment tenants. Managed the database and cashflow reports for the rental properties.

Accounting Clerk

Confidential

Responsibilities:

• Reconciliation & Accounting Practices
• Handeled reconciliation Tasks, Invoice preparation and reconciliation of monthly statements.
• Accounts Payables and check processing. Organized detailed expense reports for various partners. Coded and imputed detailed work order check requests. Researched payments plans with vendors and property divisions.