OBJECTIVE: A challenging position in an office environment which allows me to utilize my training and wide variety of office skills, assume responsibility and display initiative. Works well independently as well as a team player.

• Works well alone and with others
• Organized and detailed
• Ability to work fast paced and under deadlines
• Good written and verbal communication skills
• Proficient in widely used computer software
• A willingness to accept responsibility for assigned duties
• Ability to type 65+ words per minute
• 10-key by touch

EXPERIENCE:

May 10, 2009 – July 31, 2009 Confidential, Sub-Contract Position Extracted pertinent information from leases for Verizon Wireless for potential contract extensions. Gathered all information and presented to personnel in Excel spreadsheet. Inventoried various cell phone tower sites for Verizon Wireless.

July 1, 2007- Jan, 30, 2009 Confidential, Research Specialist Process correspondence and inquiries in an accurate and timely manner, Work closely with the Supervisor - Research in resolving difficult and complex cases, Consult with Supervisor - Research regarding questions or inquires requiring expert program knowledge, Work closely with the operations-related divisions to investigate and process issues raised by clients in their correspondence, appeals and requests for fair hearing, Track and document all research and inquiries, Perform Third Party Query, OAG on all applicable cases, Process Data Broker and Third Party Queries accurately and in specified timeframes, Provide excellent customer service, Provide the Research Supervisor with updates on all issues regarding research and inquiry activity, Reference TIERS to see if clients are receiving Medicaid benefits. Perform other duties as may be assigned by management.

Dec. 12, 2005 -June 30, 2007 Confidential, Program Specialist Receive applications, documents and renewals to data enter, Work with imaged documents to carry out functions, Accurately data enter all appropriate information, Implement data entry requirements in a timely manner, Process applications and ascertain appropriate level of eligibility status, Determine CHIP (children's health insurance program) eligibility, Identify potential Medicaid referrals, Timely update database when there are changes in circumstances or eligibility status, Meet individual and unit performance goals and standards, Responsible for all activities associated with application processing and eligibility determination, Reference TIERS to see if clients are receiving Medicaid benefits, Perform other duties as may be assigned by management.

Dec. 6, 2004 –Dec. 8, 2005 Confidential, Data Entry Operator Data entry of WIC forms; verified dollar amounts scanned into computer database were the same as amounts on actual WIC card; extensive 10-key entry; worked on various other projects, as needed, using data entry skills and data verification.

March 2004 -July 2004 Confidential, Order Processor (Temp Assignment) Perform order entry for sales of Dell products for State and Local Government. Verify payment methods for accounts and release the orders. Identify and escalate potential concerns/issues to the manager regarding customer accounts and/or department guidelines policies or procedures. Communicate with customers on discrepancies and obtain amendments as needed in accordance with department policy and procedures. Review orders for pricing accuracy.

December 2003 –March 2004 Confidential, Data Entry Operator Data entry of Medicaid (HFCA) forms; verified forms scanned into computer database had correct information; corrected any discrepancies.

March 2002-June 2003 Confidential, Rebate Coordinator Processed all rebates for company in computerized system; assisted MIS in setting up new rebate system in computer; direct contact with all customers regarding rebate questions or problems; assisted Contract's Administrator in setting up new contracts; processed all rebates in a timely manner on a monthly basis; back up for receptionist; created new customer files and maintained all customer files; notified MIS of any discrepancies w/rebate system.

January 1998- March 2002 Confidential, Data Entry/Integrity Operator Entry of a variety of International & Domestic leads into Oracle database to ensure customers receive proper info, literature and software requested; complete Customer Merge Report daily eliminating duplicate records in database; check database to ensure information is correct in system; enter customers attending seminars or tradeshows into database ensuring literature is received for the particular seminar or tradeshow attending; send literature to customers who are unable to attend seminars or tradeshows; enter customer warranty registrations; maintain warranty log using Excel; log all seminars recv'd in Excel; trained new employees; check work of newly trained employees to ensure info is entered correctly; daily use of e-mail through Lotus Notes; use of fax machine, copier and printer; data entry/retrieval; worked under minimal supervision.

EDUCATION:

Valedictorian, Co-Editor of School Annual, Co-Editor of School Magazine

SOFTWARE: MS Word & Works, Excel, Oracle, Windows, WordPerfect, Lotus Notes, Outlook Express

REFERENCES: Available upon request.