Professional Summary

Highly motivated, detail-oriented professional with 9 years of multi-faceted strategic and technical experience in the areas of administration, people management, customer service, and law enforcement, as well as a Bachelor's degree in Graphic Design. Relevant knowledge, skills, and abilities include but are not limited to project management tactical administrative and supervisory support associate training and team building supreme levels of professionalism and customer service superior written and verbal communications skills fluency in various computer and software programs and creative problem solving.

Professional Experience

Lieutenant

Confidential

• Duties include but are not limited to:
• Servicing hospital staff, patients, and visitors through active crime prevention and support, ensuring a safe and secure environment
• Successful implementation and dissemination of departmental best practices and standard operating procedures
• As supervisor, responsible for scheduling, training, roll call briefings, dispatching, coordination of departmental meetings, and editing of officer reports
• Conducting patient valuable audits, evidence collection, uniform and equipment inventory, as well as coordinating all vehicle service and maintenance
• Composing internal and external correspondence as well as the generation of various weekly, monthly, and annual reports as required
• Accurate and confidential maintenance of electronic filing system
• Acting as Project Manager, and current systems administrator, over installation and implementation of CESI report exec and dispatch exec software including training of staff
• Developing and ensuring the successful application of a departmental dispatcher training manual
• Responsible for the facility-wide improvement of the patient valuable retrieval system
• Upholding exceptional levels of customer service at all times

Police Officer

Confidential

• Duties include but are not limited to:
• Protection of highway infrastructures throughout the state by ensuring that all commercial vehicles are in compliance with the statutory provisions of laws pertaining to weight, size, registration, and permits
• Explaining inspection process to all drivers which includes interviewing the driver and collecting required documentation and operating permits
• Checking for hazardous materials as well as examining the condition of the driver for signs of fatigue and/or being under the influence of alcohol or illegal drugs
• Issuing CMV Level 7 Inspection Reports

Police Officer

Confidential

• Duties include but are not limited to:
• Protection of highway infrastructures throughout the state by ensuring that all commercial vehicles are in compliance with the statutory provisions of laws pertaining to weight, size, registration, and permits
• Explaining inspection process to all drivers which includes interviewing the driver and collecting required documentation and operating permits
• Checking for hazardous materials as well as examining the condition of the driver for signs of fatigue and/or being under the influence of alcohol or illegal drugs
• Issuing CMV Level 7 Inspection Reports

Department Manager

Confidential

• Duties include but are not limited to:
• Responsible for ensuring the efficient, full scale execution of the home and kids departments
• Providing strategic leadership in the areas of associate development, communications, and general management
• Leading merchandising teams and delegating various tasks to associates, as well as training staff according to Company best practices
• Assisting with the pre-opening process of the store
• Responsible for the hiring and onboarding of new departmental associates
• Maintaining the integrity of all fixtures including replenishment, recovery, and new freight
• Providing outstanding levels of customer service at all times

STEP, GS- 4/Administration/Case Management

Confidential

• Duties include but are not limited to:
• Performing a variety of functions necessary for processing cases filed under Titles II, XVI, and XVIII under the Social Security Act
• Responsible for pre-development cases, which involves composing correspondence for evidence requests in order for hearings to be scheduled in accordance with legal requirements
• Acting as front desk receptionist, addressing case status inquiries, processing all incoming and outgoing mail, and providing superior customer service to visitors at all times
• Maintaining a supreme level of accuracy and efficiency in order to achieve proper completion of legal documents
• Fluent in SSA/ODAR terminology and database systems HOTS and CPMS

STEP GS-3/Front Desk

Social Security Administration, ODAR

Confidential

• Duties include but are not limited to:
• Performing a variety of administrative functions including electronic scanning of legal documents, exhibiting claimant evidence, copying, filing, and purging closed records
• Responsible for maintenance of high-volume phone calls
• Assisting claimants regarding the status of their appeals as well as with various questions and concerns, while maintaining exceptional levels of professionalism and customer service