Desk Technician Resume Profile Cohoes - Hire IT People

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Summary

I am a dedicated, hardworking individual, with great attention to detail who is passionate about his work. Looking to further my career in the Technical workplace.

Skills

Desktop/Laptop Hardware
Software installation/troubleshooting/removal
Windows, Windows Server, Mac, Android, IOS
Networking
Internet Content Filtering
Microsoft Exchange
Active Directory Group Policy
Basic Java Programming
Ticketing Systems

Experience

Onsite Remote Coordinator BOCES - NERIC North East Regional Information Center
4/14 current
Daily break/fix technical issue resolution
Wiring and Deployment of A/V equipment
Desktop Laptop hardware/software installation and repair
Active Directory administration
Account Creation / Password Resets
Administer Group Policy
Print Server management
Deployment of software and updates through SCCM
Creating Windows image for capture and deployment
Trained on Lightspeed and M86 Internet Content Filters
Monitored WAN devices using Solarwinds Orion, Cacti Wansight
Monitored ASA, Core, Internet Content Filters, Switches, Routers and Edge devices

Service Desk Technician

Confidential

Answering Help desk technical calls
Technical Support Both onsite and remotely via RDP and SCCM
ServiceNow ticketing / administration
Triaging/escalating tickets and trouble calls
Monitor School districts Internet connectivity for outages as their ISP
Technical Support Representative Tier 3 - Confidential

Customer Support

Billing, Scheduling Appointments, Create/Modify Accounts
Troubleshooting issues across multiple platforms MAC OS, Windows OS, Apple IOS, Android OS
Creating escalating and managing tickets in different ticketing systems Eventrak, Issuetrak, Remedy
Troubleshooting and repairing issues with TCP/IP, LAN/WAN, WIFI
Securing and encrypting WIFI
Troubleshooting cabling and connecting equipment Coax, Ethernet, RJ11
Installation and setup of equipment cable boxes, remotes, TV's, modems, routers, PC's, and telephones

Computer Technician

Confidential

Sell Computers and Repair services/ warranties
Setup and configuring customer and floor display Desktop, Monitor, Laptop, Printer, Peripherals
Installation/Removal of Software Operating Systems, Virus protection, Internet Security, Microsoft Office Suites, Email, drivers
Installation/Removal of Hardware Motherboard, CPU, Graphics cards, Hard drive, Power Supply, NIC
Virus removal and recovery
Create images and backups of data
Diagnose and repair and defects or malfunctions
Setup Equipment
Employee of the Month 2x
Top Sales Associate
Process HP and Dell manufacturer warranty claims.

Computer Sales Associate

Confidential

Promotion from cashier-head cashier- sales associate
Assisted customers with electronic purchases and setup
Setup/take down of floor sets and promotional
Sell computer warranties and services
Employee of the month

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Desk Technician Resume Profile

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